ARMY

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ARMY
BENEFITS
CENTER - CIVILIAN
ITS AS EASY AS ABC!
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REMINDER
THE ONLY THING CONSTANT IS CHANGE !!
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WHAT is ABC-C ???

• Centralized Provider of Automated
  Benefits Support to Army Appropriated Fund
  Employees

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ABC-C ADVANTAGES

• Easy access
• Personal control of benefits
• 120 incoming lines
• Telephonic Access to benefits counselors
• Transactions Automatically Flow Personnel System
  Payroll System Overnight

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When is ABC-C ???

• Southeast Region to DEPLOY on 31 July 00
• Southwest Region Deployed in January 00
• NorthCentral Region Deployed in March 00
• National Capital Region Deployed in May 00
• West Region Deployed in June 00

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Where is ABC-C ???

• Physically Located At Fort Riley, Kansas
• A Phone Call or a Click Away

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Why ABC-C ???

• Downsizing consolidation loss of
  specialized expertise reduced staffs to
  deliver these services

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HOW DOES ABC-C WORK ???

• Integrated technologies
• Reengineered self-help system
• Primarily paperless operation

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2 Methods of Access

• Web Accesswww.abc.army.milEmployee Benefits
  Information System (EBIS)
• Telephonic Access(1-877-ARMY-CTR)Interactive
  Voice Response System (IVRS)

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Availability and Security

• Both Methods of Access Available 21
  Hours/Day
• Benefits Counselors available 8 a.m. to 6 p.m
  M-F
• Both Methods of Access Require SSN PIN
  PIN is 4 digit DOB, MMYY, used at initial
  entry, immediately changed to a 6 digit PIN of
  choice.

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HEALTH BENEFITS, LIFE INSURANCETHRIFT SAVINGS
PLAN
Today
Tomorrow

• Visit the web site or call
• the ABC-C toll-free
• number
• Select menu item
• Speak with a benefits counselor, if needed
• Effect the transaction
• Verify the action on LES
• Employee Express is Obsolete

• Visit/call the CPAC, talk
• to personnelist
• Use Employee Express
• Complete a form
• Depend on CPAC/CPOC to
• process the form
• Verify the action on Leave/Earning
  Statement
• (LES) or employee copy of the form

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THRIFT SAVINGS PLAN When to go Where ???
ABC-C TSP
THRIFTLINE

• www.abc.army.mil
• 1-877-ARMY-CTR
• 1-877-ARMY-TDD
• ABC-C PIN
• Future Contributions
• Bi-weekly Payroll
• contributions Open Season
  Changes Cancellations

• www.tsp.gov 1-504-255-8777
• TSP Assigned PIN Personally
  selected
• number
• Existing Account(s) Interfund
  Transfers
• Account Balances

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BENEFICIARY FORMS
TODAY AND TOMORROW

• Obtain complete form(s)
• Submit FEGLI/FERS or Unpaid Compensation to
• CPAC
• Retain Employee Copy
• Submit TSP to NFC
• Submit CSRS to OPM

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RETIREMENT PLANNING SERVICES
Today Tomorrow

• Visit the web site or call the ABC-C
  toll-free number
• Select Retirement Estimate Menu
  Precalculated Real Time or What
  If
• Speak with Benefits
• Counselor

• Visit/Call the CPAC
• speak to counselor
• Request Estimate
• Receive Estimate
• sometime later

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RETIREMENT COUNSELING PROCESSING
SERVICES
Today Tomorrow

• Contact CPAC for
• counseling
• Notify supervisor of
• intent to retire
• Notify personnel of intent
• to retire 90 days prior to
  retirement date
• Face-to-face retirement
• counseling session-complete
• retirement package
• Initiate PERSACT SF-52

• Contact ABC-C for telephonic
  counseling session
• Notify supervisor of
• intent to retire
• Notify ABC-C of intent
• to retire 90 days prior
• Phone-to-phone counseling session
• Submit retirement
• package
• Initiate PERSACT 52

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EMPLOYEE RESPONSIBILITIES

• EDUCATE YOURSELF !!!
• Read available literature
• Review the information located at
• www.abc.army.mil
• Listen Carefully to the ABC-C
• automated system
• Scripting will guide users through the system
• Press 9 to return to the previous menu
• Press 0 to access a benefits counselor
• Study shows 80 of the calls can be handled
• by the automated system w/o counselor
• intervention

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SYSTEMS SUMMARY

• Automated System
• General Personal Information Available
• Automated FEHB/TSP/FEGLI Open Season Actions
• FEHB/TSP/FEGLI Cancellations
• Life Event Changes to FEHB FEGLI
• Retirement Estimates
• New Employees Elect Benefits
• Benefit News
• FAXBACK Documents
• As-Is Servicing
• Survivorship

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• Systems Security is a High Priority
• Increase in Accuracy and Timeliness
• Employees Control Their Own Benefits
• Entitlements
• Surveys and customer feedback will be
• CRITICAL!!!

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SUMMARY

• It is as easy as ABC.
• It is convenient.
• It is reliable.
• It is fast.
• Help is but a phone call
• away at [phone] or DSN 856-2000

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ITS AS EASY AS .
A B C !
Call 1-877-ARMY-CTR or 1-877-ARMY-TDD (for
hearing- impaired only) or Visit
www.abc.army.mil