Digital ID World

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Digital ID World

• Strong Authentication And The User Experience

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White Castle System, Inc.

• Don Long
• Sr. Director IS/IT

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White Castle System, Inc.

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White Castle System Inc.

• 400 Quick Serve Restaurants
• 3 Bakeries
• 3 Meat Plants
• 9 Distribution Centers
• 3 Manufacturing Plants
• 2 Frozen Food Plants

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White Castle System Inc.

• 600 Million Sales
• 12,000 Employees

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White Castle System Inc.Challenges

• 100 Annual Turnover
• Users - Minimal Computer experience
• No User Accounts for 96
• Passwords are a problem (shared)
• Key cards get lost, forgotten, or shared

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2002 Project Goals

• Electronic Forms
• Eliminate Paper
• Simplify Processes
• Speed the Process
• Cut Errors
• Save Labor Transportation Costs
• Save

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2002 Project Goals

• Electronic Forms
• Eliminate Paper
• Simplify Processes
• Speed the Process
• Cut Errors
• Save Labor Transportation Costs
• Save
• Electronic Signature
• ID Employees

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Foundation Systems Used to achieve Goals

• GENISYS
• Workflow Manager
• Enterprise Content Management
• Event Management System
• Biometric Software
• Scanning software

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New Systems

• Biometric Enrollment
• Labor Scheduling
• Direct Deposit Pay
• E-Health Enrollment
• E-Hiring

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Biometric Enrollment
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Biometric Enrollment
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Biometric Enrollment
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Labor Scheduling

• Saved 9.3 Million in labor in 2005
• Central Database
• Accessible VIA VPN Intranet
• ID Employees
• GM Access to Castle Schedule
• GM finalizes and E-signs schedule
• District Supervisor access to multi locations
• District Supervisor approves and E-signs
  schedule
• Upper Management ID for access to schedules
• Upper Management access to Labor Review Software

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Direct Deposit Pay

• 99 of Employees Have Direct Deposit
• Eliminates Deposit Advice form
• Saves 125,000 annual delivery charges
• Central Database
• Accessible VIA VPN Intranet
• ID Employees
• Employee Access to personal Pay advice
• GM Access to all Castle Pay Advices

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Direct Deposit Pay

• Normal Info.
• Dynamic Length
• Messages
• TODO

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E-Health Enrollment

• Best Example of Tying it all together
• Open Enrollment (6000 in 4 Weeks)
• No Paper
• No Errors
• E-Signed
• Health Account Opened
• Weekly Pay Deductions Set up automatically
• All Documents filed in ECM

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E-Health Enrollment
Health System
Payroll Deduction
People
GENISYS
Places
Data
Things
Event Management System
Documents
ECM
Database
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E-Hiring

• Being Built Now
• Cornerstone for all systems
• Populates foundation Systems on Hire
• I9 / W4 / Internal Forms
• Includes Biometric Enrollment

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Summary

• Resistance to Biometrics surprisingly low
• Very few ID problems
• Strong Applications Systems are required

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Summary

• Questions ????????????
• Longd_at_whitecastle.com