Chapter 14 Network Management

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Chapter 14Network Management

• Business Aspects
• Architectures
• Technology

2
Business Aspects

• Quality of service
• Cost containment issues
• Outsourcing
• Flexibility

3
Cost Containment Issues

• Inventory
• Support costs
• Consolidate and centralize
• Process redesign
• Standardize

4
Outsourcing

• Objectives
• Cost-effective
• Secure
• International network support personnel
• Success factors
• Identify process
• Select right outsourceing
• Management outsourcing

5
Flexibility

• Objectives
• Reasonable cost
• Meet changing business opportunities
• Success factors
• Remove proprietary hardware and software
• Adopt open protocols and off-the-shelf hardware
  software technology
• Adopt open APIs module management package

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Architectures

• System Administration
• Enterprise Network Management
• ISO Management Framework
• Consolidated service desk

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System Administration

• Server management
• Help desk management
• Configuration management
• Desktop management
• LAN management
• Distributed application management

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Server Management

• Diagnose fix hardware problems
• Diagnose fix software problems
• Capacity planning performance monitoring
• Remote configuration
• Report generation

9
Help Desk Management

• Tool computer telephony integration
• Automatic call distributors interactive voice
  response units
• Knowledge base
• Search engine
• Functions
• Problem solving
• Reporting
• Method three tiers

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Configuration Management

• Objective single sign on
• Policy-based management tools
• User access right
• Desktop start-up applications
• Enforce virus checking or metering
• Facilitate changes
• Prevent unauthorized software

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Desktop Management

• Architecture protocol
• Desktop Management Task Force (DMTF)
• Desktop management interface (DMI)
• Management information format (MIF)
• Functions
• Hardware software management
• Software distribution
• License metering
• Server monitoring
• Web server monitoring
• Network monitoring
• Virus protection
• Help desk support
• Remote control management
• Reporting

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Enterprise Network Management

• Architecture protocol
• Software type
• Functions
• Vendor
• Other tools

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Architecture Protocol

• Simple network management protocol (SNMP)
  centralized approach
• Agents
• Management information base (MIB) using objects
• Remote network monitoring MIB (RMON MIB)
• Distributed device manager using distributed
  network probes

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Architecture Protocol

• Web-based enterprise management (WBEM) by IETF
• Hypermedia management protocol (HMMP)
• Hypermedia management schema (HMMS)
• Hypermedia object manager (HMOM)
• Common information model (CIM) by DMTF
• Modified object forma (MOF)

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Software Type

• Point product
• Frameworks
• Integrated suites

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Functions

• Track distributed applications
• Reporting
• Perform repetitive system management tasks
• Improve application performance

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Vendors

• HP Openvire
• IBM System View
• Sun Soft Solstice Enterprise Manager

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Other tools

• Network analyzer
• Monitoring
• Simulation
• Auditing

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Network Analyzer

• Purpose
• Traffic analysis
• Types
• Software
• Hardware
• Combination
• Selection consideration
• OS compatibility
• Database compatibility
• Network size and architecture
• Protocol application support
• User interface
• Report

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Monitoring

• Network baselining tools
• Performance reporting

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Simulation

• Network modeling tools
• What-if analysis for bottlenecks
• Current system
• New application or configuration
• Reproduce problems

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Simulation Selection Criteria

• Network type
• Network scope
• Network service
• Network device
• Network protocol
• Traffic attributes
• User interface
• Report

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Auditing

• Log of file access
• Log of file, application, configuration changes
• Log of login logout
• Flexibility no. of user file
• Security
• Report

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ISO Management Framework

• Fault management
• Configuration management
• Performance management
• Security management
• Accounting management

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Assignment

• Review chapters 8-12
• Prepare exam