San Francisco Transit Career Ladder Partnership

1
Training Partnership San Francisco Municipal
Railway, TWU Local 250-A Muni Improvement Fund
and City College of San Francisco
2
Workforce Innovations 2004 San
Antonio, Texas
July 19, 2004

• Community Colleges Without you it would only be
  e2 (squared)
• Phyllis McGuire, Associate Vice Chancellor
  Workforce and Economic Development City College
  of San Francisco
• Michal Settles, Department Manager, Human
  Resources, San Francisco Bay Area Rapid Transit
  System (BART)

3
The Partnership

• Muni Improvement Fund
• Transport Workers Union
• San Francisco Municipal Railway
• Other Muni Unions
• Rank and file members
• City College of San Francisco

4
Strengthening the Partnership

• City College faculty and counselors selected for
  program participate in portions of Ambassador
  Program to learn the Muni culture
• Contextualized learning reinforced by sharing of
  cultures

5
Educational Goals
6
Muni/MIF Educational Goals

• Respond to Munis changing needs
• Professionalize and strengthen the Muni Training
  Department
• Respond to the needs and interests of the Muni
  workforce
• Create opportunities for Muni employees to move
  up a career ladder
• Build an Education and Training infrastructure
  and not just a collection of classes

7
Benchmarks for Good Training

• Pathways to career advancement--every participant
  should be able to go as far as he or she wants to
  go.
• Equal access to training for all
  workers--training should accommodate employees
  schedules, family needs, etc. This will include
  on-line courses, weekend, evening and on site
  courses
• Courses developed through consensus and direct
  participation from the end users
• Courses that are relevant, thorough, and engaging

8
CCSF Program Philosophy

• Learning with others Link courses around a
  common theme, serving students who learn
  together
• Contextualized learning Put learners in active
  roles to solve the problems they face as workers
• Relevant Content Focus curricula on transferable
  skills and knowledge, now and for the future
• Learning with technology Integrate basic skills
  with computer skills

9
Programs
10
Muni Training Program IncentivesWhat will this
partnership offer?

• Program Completion Certificates
• Points toward Muni Promotional Exams
• Associate Degree
• Ability to transfer credits to four-year
  institutions

11
Point of EntryCareer Development and Learning
Center

• Computers to be placed at MUNI divisions
• A web site, hosted by MUNI, linked to City
  College web site
• Access and information available at all times
  about educational and professional development
  programs for Muni employees.

12
Student Services History, Assessment, Ed Plan
and Class Schedule

• Meet with a career counselor at division or at
  college, identify goals and opportunities
• Participate in both career and academic
  assessment as part of matriculation services
• Meet with academic counselor to develop
  educational plan based upon assessment results
• Select courses and a compatible class schedule
• Pre-enrollment at Divisions

13
Core Skills for All Programs

• Learning Community of basic skills including
  English, writing, reading and communication
• Math
• Computer skills
• Intro to Transit Career ladder opportunities,
  future trends and concerns, and knowledge and
  skills

14
Management Career Ladder Management Training
offered to

• Entry level Muni supervisors and managers
• Muni trainers
• Muni line employees

15
Management Skills Needed

• Interpersonal Skills
• Works as team member
• Serves customers
• Exercises leadership
• Negotiates to arrive at a decision
• Works with cultural diversity
• Teaches others
• Information Technology

16
Management Career LadderFirst Year Curriculum

• Information Technology Skills
• Business Mathematics
• Computer-based Report Writing and Documentation
  specific to Muni
• Communication Skills
• Facilitation/Training Skills

17
Maintenance Career LadderFirst Year Curriculum

• Computer-based Report Writing and Documentation
  specific to Muni (3 units)
• Electronic Circuits
• Technical Math

18
Maintenance Career LadderProfessional Skills

• Analog Electronics and Communication(Transit
  Electronic Technician concentration)
• Digital Electronics
• Air Conditioning and Repair