INTERPERSONAL COMMUNICATION

1
INTERPERSONAL COMMUNICATION

• The transfer of information from one person to
  another, both verbally and non-verbally.
• 75 of our waking hours are spent communicating.

2
ACTIONS SPEAK LOUDER THAN WORDS

• Of a message, 7 of it is verbally communicated
• and 93 is nonverbally communicated.

3
NOT OPPOSITES

• Verbal and nonverbal communication are
  intricately interwoven.
• If nonverbal cues do not match the tone and
  implication of the spoken word, the flow of
  communication is hindered.
• The receiver of the message tends to base the
  intention of the sender on the nonverbal cues he
  receives.
• In effect, a miscommunication from the sender
  results in a misinterpretation of the receiver.

4
VERBAL COMMUNICATION

• Verbal communication is organized by language.
• Therefore, follow the Dos and Donts of sending
  messages
• Prescription for clear reception of messages

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DOS AND DONTS OF SENDING MESSAGES

• Do speak clearly and slowly.
• Do maintain eye contact.
• Do pay attention to tone, tempo, and pitch to
  ensure you are conveying the correct message.
• Do try to leave out extra emotions.

6
..cont

• Dont use meaningless words or expressions
  intermittently that distorts your message.
• Dont use phrases that lessen a persons verbal
  image such as you know what I mean or sort
  of.
• Dont use harsh phrases such as you dont
  understand or youre wrong which downplay the
  intellectual capability of the listener.

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Effective Reception

• The key to effective reception of messages is
  effective listening.
• Listening is a skill that can be learned to
  enhance clarity in message exchange.
• We spend 50 more time listening than we do
  talking.
• Better listening skills develop better speaking
  skills because of awareness.

8
INEFFECTIVE LISTENING

• Without listening to details and context,
  important information can be left out.
• Conflicts then arise.
• Overlooked information inhibits solutions and
  results in lost business time and revenue.
• Personal relationships will deteriorate.

9
HOW TO LISTEN EFFECTIVELY

• Eye contact is a number one priority for focus.
• It lets the other person know you are paying
  attention.
• Beneficial Listening This means nodding or
  interjecting phrases such as right allows the
  speaker to know you are following his train of
  thought.
• Try not to translate what is being said into what
  you want to hear self-fulfilling prophecy.
• Pay attention to nonverbal cues.

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REAL COMMUNICATION

• Real communication occurs when we listen with
  understanding from the other persons point of
  view.
• Test yourself with a series of questions such as
  what did I learn from the other person? or
  who did more talking and listening?
• Evaluate your answers and decide how to improve
  your communication next time.

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NOT FOR EVERYONE

• Effective listening is not for everyone.
• To deal with the non-effective listener, clarify
  what you want to say prior to speaking.
• If your ideas are clear, the listener is more
  likely to be receptive.
• Before meeting, give the to-be-listener an idea
  of what you want to discuss.

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NONVERBAL COMMUNICATION

• Nonverbal communication is organized by body
  language, the oldest language.
• Education teaches us to prefer using words, so we
  tend to overlook the impact of nonverbal cues.
• Body language involves holding or moving your
  body to give or receive information.
• Words can be manipulated, but gestures are harder
  to control.
• When in doubt, trust the nonverbal message.

13
cont

• Nonverbal communication includes facial
  expressions, eye contact, tone of voice, body
  posture and motions, and even silence.
• Of the 93 of nonverbal communication
• 55 is through facial expressions
• and 38 is through vocal tones.

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EVOLVED BODY LANGUAGE

• Two types of body language evolved from
  evolution
• 1. Open body language open hands and unfold
  arms to show you mean the other person no harm.
  In the past, it was used to show there were no
  weapons being concealed.
• 2. Closed body language we are physically
  showing we are hiding something or are not open
  to what the other person is saying.
• Open body language is preferable to cooperation,
  negotiation, and open-mindedness.

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FACIAL EXPRESSIONS

• Facial expressions continually change throughout
  conversation and are monitored constantly by the
  recipient.
• They are primarily used to communicate emotions.
• Evidence proves there are similarities across
  cultures.

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COMMUNICATION THROUGH EYES

• Nonverbal communication is always revealed
  through the eyes.
• Normal eye contact means communication is open.
• Looking down indicates rejection.
• Avoiding eye contact suggests that the person is
  not comfortable with the conversations topic or
  the other person.
• Stares can indicate dislike.
• A person may be sincere if the eyes move upward
  when discussing stories about the past, for eyes
  move upward to retrieve information.
• However, if the eyes move side to side when
  recalling information, the person is likely to be
  lying.

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COMMUNICATION THROUGH TOUCH

• Creates a more direct message.
• Used improperly, it creates barriers of mistrust.
• Touch conveys the emotional impact of the message
  as well as context.
• In conjunction, personal space is a nonverbal
  tool.
• The higher your position, the more and better
  space you will have and the easier it will be to
  invade the territory of a lower-status person.

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YEAH OR NAY

• Nonverbal communication indicates whether one
  approves or rejects the message.
• If the speaker shifts positions, and the listener
  shifts to match the speakers position, he is
  silently signaling approval.
• In contrast, rejection positions include folded
  arms, crossed legs, or body turned away from the
  speaker.

19
SILENCE SPEAKS

• Silence can have a positive or negative impact on
  the communication process.
• It can provide a peaceful situation by signaling
  agreement or create tension and uneasiness.