Switchboard Operation

1
Switchboard Operation

• By
• Faye Spaulding

WEBSITE http//www.angelfire.com/extreme4/fayem
ay
e-mail
faye.spaulding_at_uncp.edu
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How To Use The Universitys Telephone System

• The following information will help you
  understand the UNCPs telephone system, allowing
  you to make the best use of whats available.

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Major Components of the System

• The telephone system consists of two major
  components
• Telephone Switch
• Call Data Recording System

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Classes of Service and Authorization Codes

• Class Limitation/Privilege
• 0 Unrestricted
• 1 Campus and local Calls
• 2 Campus only
• 3 Campus, local, and Centrex (to make a personal,
  long-distance call, must ask switchboard for an
  outside line)

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Placing Calls

• On campus station-to-station listen for dial
  tone, then enter four-digit extension desired.
• Local listen for dial tone, then enter 9
  number desired
• Long distance to access Centrex, enter 9
  1 area code and number desired
• Toll-free numbers enter 9 1 the 800
  number.

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Personalized Station Features

• Abbreviated Dialing
• Automatic Callback
• Call Forwarding all calls
• Call Park
• Call Pickup
• Call Waiting
• Conference
• Hold
• Last Number Dialed
• Transfer

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How To Operate The Features

• Abbreviated Dialing To create, add, or change a
  personal list item.
• Automatic Callback To send a call again to an
  extension that does not answer or gives a busy
  signal.
• Call Forwarding All Calls To temporarily send
  all calls to another extension.
• Call Park To park a call at your extension for
  retrieval at another extension.
• Call pickup To answer a call within your pickup
  group when your phone is idle.

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How To Operate The Features

• Call Waiting To answer a call-waiting tone.
• Conference To add a third party to a call.
• Hold To put a call on Hold.
• Last Number Dialed To automatically redial the
  last number you dialed.
• Transfer To send present call to another
  extension.

9
Telephone Directories

• Local area telephone directories and UNCP
  directories are available in the Computer Center.

10
Tips On Telephone Courtesy

• Answer promptly, when possible, and identify
  yourself. Its both helpful and courteous. If you
  must leave the line, explain why dont leave
  your caller hanging. Take time to be helpful
  listen attentively to the caller. You should
  always give your most frequent callers your
  direct-in-dial number this will get your
  incoming calls to you more efficiently as well as
  reduce the load on the University switchboard.
  Remember, when you are on the telephone, you
  represent The University of North Carolina at
  Pembroke. This is your opportunity to build a
  pleasant image.

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Telephone Economy

• Telephone service is becoming more and more
  expensive, and each person can help by using
  University telephones properly. Please
• Plan your toll callskeep them short.
• Answer and make your own telephone calls.
• Save the time and expense of having someone do it
  for you.
• Make only necessary official calls. Time spent in
  idle conversation or in locating someone for an
  unnecessary call can be money wasted.

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Information

• When you need information or assistance related
  to any aspect of UNCPs campus communications
  system, please contact UNCPs switchboard
  operator.

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Welcome to
UNC-Pembroke!

• Thank You
• Ms. Faye Spaulding