Facility Services Business and Industry

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Facility ServicesBusiness and Industry

• Training Overview

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Learning is emerging as a mission critical
enabler of enhanced organizational performance.
Human capital has replaced physical capital as
the source of competitive advantage

• Highly skilled people with the right capabilities
  are vital to an organizations ability to
  succeed/compete. Businesses are complex
  requiring agile employees who can learn and
  relearn
• 44 of workers with poor training opportunities
  look for a new job within a year vs. 12 with
  excellent opportunities
• 50 of an employees skills are out of date
  within 3 to 5 years
• The shelf life of a degree is around four years
• 60 of future jobs will require training that
  only 20 of present workers possess
• B2C Customer education on products/services is
  key differentiator
• B2B Business/supplier education for
  e-procurement and e-markets are part of a virtual
  supply chain
• Education must reach across the entire corporate
  ecosystem

Many employees possess outdated skills and lack
the requisite educational background to
effectively perform their jobs
Companies recognize that training and education
extend beyond corporate walls
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Question ? Be honest

• Is the Training and Development of your people
  important? Yes or No
• Are your behaviors validating your response?
• Are you sending people to training? If not.
• What are you prepared to do about it?

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Moving from the Past to the Future
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The Business Case for Learning

• Ongoing learning creates a more loyal and
  effective workforce
• Ongoing learning creates opportunities to share
  knowledge
• More careful employees directly improve the
  bottom line
• Learning minimizes mistakes caused or attributed
  to ignorance
• Studies show ongoing learning has a direct effect
  on improving employee retention and satisfaction
• How else can we expect our teams to face our
  rapidly changing business environment?
• EXAMPLE Technologys Effect on Business

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Business Industry Learning U
Executive Leadership Programs
School of Customer Service and Service Excellence
School of Leadership and Effectiveness
School of Safety
School of Technology and Innovation
School of Communicationand Literacy
School of Quality and Continuous Improvement
Core/Functional Competencies
BI workforce
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Business and Industry Goals
Service Excellence
Market Leadership
Margin Improvement
Profitable Growth
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SafetyManaging People/Minimizing Risk

• ARAMARK STK Web-Ex Safety Trainings
• Personal Protective Equipment
• Lockout/Tagout
• Hearing Conservation
• Hazardous Communication
• Bloodborne Pathogens
• Asbestos Awareness

• Additional Online Safety Training (Target Safety)
  
• Asbestos Awareness
• Bloodborne Pathogens
• Combustibles and Flammables
• Hazmat Spill Protection
• Hazardous Communication
• Lockout/Tagout
• Personal Protective Equipment
• Slips, Trips, and Falls

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Building Market RelationshipsCreating and
Sustaining Credibility
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Technology

• BI website
• ISISpro
• Trinity Workplace Learning
• Maximize Human Effort
• Lotus Notes Training Tracker
• Monthly E-Learning Solutions
• On-Line Surveys for immediate Feedback

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Leadership
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Human Resources Workshops

• Essentials of human resource management
• Recognizing and managing risk
• Ongoing learning opportunities
• Maximizing performance
• Leading change
• Strategy and organization
• Creating stakeholder value
• Career management process

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Ongoing Training Projects

• Training Tracker project will us to Track over 75
  different types of completed trainings via Lotus
  Notes
• Zoomerrang Survey to track student satisfaction
  with learning
• Learning Plans by band (Band 8,7,6,5)
• Career Mapping
• Certified Facilities Manager program with IFMA
• Continuing redefining Sanitation U
  (certification)
• Always challenge and sell the value of ongoing
  development

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Final Thoughts

• Learning is not attained by chance.
• It must be sought for with ardor
• and attended to with diligence.
• Abigail Adams