APICS Southwest District Meeting Las Vegas, Nevada

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APICSSouthwest District MeetingLas Vegas, Nevada
The Art of Managing Chapter Volunteers 9 August
2008
Sandy Friedman, CFPIM, CIRM, PMP Ambassador APICS
San Diego Chapter
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Agenda

• Recruiting and Retaining Chapter Volunteers is an
  Art
• Where to Look
• Past Presidents
• Company Coordinators
• Members Who AttendChapter Events
• Students
• Keeping Current BOD Members
• Exercise

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Recruiting and Retaining Chapter Volunteers is an
Art

• In today's fast-paced and hectic world, it is
  challenging to find chapter volunteers.
• This session will give you ideas on finding
  motivated volunteers, and once you have found
  them, how to keep them!

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Past Presidents

• Do you know where your past presidents are?
• Advantages of keeping them engaged
• Know all BOD positions
• Know chapter members
• Know other people in their industry who are
  possible volunteers
• Know other professionals in your area

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Company Coordinators

• They are already engaged and have shown interest
  in the chapter.
• They have knowledge of prospective BOD members
  within their company.
• They have connections within a large network
• You can involve them at events to help with small
  tasks like registration, greeting people, or
  administering meeting evaluations.

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Members Who AttendChapter Events

• Classesare all of your students members?
• Companies that send multiple people to PDMstry
  to recruit one volunteer from the group
• Instructorsmake BOD members well-informed on BOK

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Members Who AttendChapter Events (continued)

• Consulting firmsoften want their employees
  involved
• Unemployed or retired members
• Newly certified members
• Transfers from other chapters
• Can share best practices from
• other chapters

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Students

• Hungry for knowledge
• Already interested in APICS
• Represent their host company
• Looking for additional challenges
• Looking for management experience
• Looking for opportunities to network

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Be Proactive Take the Initiative

• Go to My Chapter and download your current member
  listget on the phone and ask members to
  volunteer
• The personal touch is what sellsuse it to
  recruit new blood for your chapter
• Also ask each BOD member to recruit his or her
  successor during the year

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The Divide and Conquer Approach

• Split BOD position tasks into smaller monthly or
  quarterly tasks
• Ask several members to do only ONE task for the
  chapter this next year
• Get lots of people involved and motivated
• Encourage group collaboration

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Divide and Conquer

• Have BOD members sit at different tables at all
  events
• Their task is to get one person at each table
  engaged in talking about APICS and volunteering
• Solicit input from members

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Keeping Current BOD Members

• Recognize BOD members for contributions
• Special recognition at all events
• Acknowledge their contribution to their companys
  management
• Acknowledge their contribution to family
• BOD members are not better members, but they
  are specialdont diminish their importance to
  the well-being of the chapter
• APICS recognition certificates available

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Support

• Provide the tools needed (C Manuals and Handouts)
• Provide procedures and training
• C Manuals and Leadership Handbooks
• Chapter job descriptions, procedures
• District meetings
• Chapter transition meetings
• Work should be fun and rewardingnot overloading
  or stressful
• Divide and conquer

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Challenge

• Set attainable goals and objectives for each BOD
  position
• Celebrate accomplishments
• Allow each BOD member to take pride in his or her
  participation and contribution
• Keep them engaged

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Expectation

• Set goals and objectives
• Challenge volunteers to make a difference
• Not all volunteers respond to the same methods
• Make sure new recruits have a meaningful first
  assignment

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Reward

• Make participation fun and enjoyable
• Provide discounts to events
• PDMs, seminars, tours, international conference
• Provide discounts on education offerings
• Fundamentals, CPIM, CSCP, TTT, LDI, Lean
• Discount on membership
• Make a donation in BOD members name

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Exercise

• List 3 places in your chapter area that you will
  now look for new BOD members.
• Brainstorm 3 inexpensive ways you can reward your
  BOD members.
• Select a spokesperson to share your results with
  the group.

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Conclusions

• New BOD members can come from several sources
• Past Presidents
• Company Coordinators
• Members Who AttendChapter Events
• Students
• How to keep current BOD members
• Be proactive take the initiative
• Take the Divide and Conquer approach
• Manage expectations and rewards

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THANK YOU
Sandy Friedman, CFPIM, CIRM, PMP Ambassador APICS
San Diego Chapter sandy.friedman_at_cox.net