Competing Effectively to Recruit and Retain the Best People

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Competing Effectively to Recruitand Retain the
Best People

• Moderator
• Brian Wright, Executive Leadership Solutions
• Retailer Panelists
• Jenny Bullard, Flash Foods
• Michael Woerner, Wawa Inc.
• Rick Fitzgerald, Thorntons Inc.
• Sherry Hancock, Sheetz Inc.

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How does Sheetz develop Employees?

• Assigns and tracks learning using our LMSZ-Force
  Learning to improve employee performance
  business results
• Provides an orientation to Sheetz leadership
  using Sheetz University Coaching Program
• Utilizes certification in specific areas to
  ensure consistent performance

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Z-Force Learning
Empowering Sheetz People Through Learning

• Deliver quality training to the right employee at
  the right time.
• Ensure all employees are properly certified in
  their job function.
• Build learning courses that encompass different
  learning styles--auditory, visual, and hands-on.
• Monitor employee performance and offer training
  assistance for employees requiring additional
  help.

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Blended Learning Approach
Employee logs in completes courses

• Z-Force
• Learning

Employee Skills Trainer complete hands on
training
Manager Verifies OJT enters sign-off into
Z-Force
Employee passes Knowledge Test
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Sheetz University Principles

• Provides the foundation of Sheetz Leadership
• Exposure to corporate storytelling for connection
  to culture and shared knowledge
• Links people to resources and processes

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Post-Class Group Coaching

• Participants practice the link between clarified
  personal choice and outcomes for team
  involvement, development, and store results

• Accountability emphasized
• Implementation of SMART goals and Action Plans

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Career Planning Developmental Programs

• TIPS Trainer Certifications
• ServSafe Certifications
• Certified Training Managers
• Coaches Development Program
• Train the Trainer Certificates

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Bottom Line Results Why is all of this needed?

• Remain competitive in our industry
• Increased data for decision-making and
  problem-solving
• Yield a faster more efficient manner to develop
  our employees
• Save time, money, and resources
• Increase customer satisfaction (Total Customer
  Focus)
• Increase employee satisfaction
• Measure and improve performance
• Remain compliant with state, county and company
  standards