Tampere city information strategy Infocity a citizens wiev to the eTampere programme

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Tampere city information strategyInfocity a
citizens wiev to the eTampere programme

• St. Petersburg study tour
• Tampere 1 June 2004
• Jari Seppälä

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Tampere, Finland

• Founded 1779 with free trade rights on the
  banks of Tammerkoski Rapids
• First in Finland paper machine, shoe factory,
  electric light, attempt to fly, radio
  broadcasting etc.
• First in the world 1978 bank automat, 1991 GSM
  phone call, 1994 GSM Data Card, 1999 WAP Server
  and WLAN
• etc.

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Tampere today

• 200.000 inhabitants, three universities, two
  technological centres, Nokia biggest private
  employer
• Centre of Expertise on
• Mechanical engineering and automation
• Knowledge intensive business services
• Information technology
• Media services
• Health care technology
• Tourism

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Tampere city strategy

• Working towards excellence
• citizens society
• information society
• centre of expertise
• sustainable grouth
• courageous initiatives
• good public services
• extensive networking
• regional co-operation

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eTampere programme 2001-2005

• Three main themes
• The knowledge base of research and training will
  be strengthened
• New business related to the Information Society
  will be generated
• Public online services will be developed and made
  available to all citizens
• Six subprogrammes
• Information Society Institute
• eBusiness Research Center
• Research and Evaluation Laboratory
• Business Accelerator
• Technology Engine Programmes
• Infocity ?
• online services,
• training, access possibilities,
• motivation

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Infocity study on Tampere citizens,
12/2003Internet users n 502
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www.tampere.fi
Municipal services for townspeople, companies and
visitors 24h More than 200 000 visitors in a
mounth 30 of the visitors surf to carry out
their affairs
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Infocity (City of Tampere)

• Target
• To comprehensively offer the Citys services
  online
• To ensure the opportunity for all citizens to use
  these services
• Means
• Genuine online services
• Promotion of citizens skills
• Public Internet access points
• Services
• Official electronic transactions
• Discussion and participation forums
• ICT for early education
• Mansesquare e-communities
• eTampere smart card
• Search service for rental housing
• Open job application form and Internet
  recruitment programme
• Online health advice service
• Extensive library services (Tampere Region)

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Building e-gov services participation
Citizens skills, abilities and motivation
Research, IT-technology and business
Transparent and innovative local government
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E-gov participation General information,
agendas, contact information
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E-participation
Preparation forum Questions answers Discussion
site Questionnaires Topical consultations City
planning, zoning game
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(No Transcript)
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Communities
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Access possibilities and training

• About 150 Internet access points
• Courses schools
• Netmobile Netti-Nysse training and wireless
  access on wheels
• Municipal net cafe

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eTampere City CardPilot project 2003-2004

• 5000 cards, mainly for students
• 15 services so far
• ePurse in busses, swimming pools, lunch
  restaurants, library
• authentication for official transactions,
  on-line questionnaires,
• heath care forms (3), appliance form for extended
  study right
• eTicketing
• access control for office buildings and
  workstations
• monitoring health care fees (300 cards for
  eldery people)
• eVoting (student council)

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Enterprise Resources Planning (ERP)

• New, integrated solutions for
• financials
• human resources
• procurement
• knowledge management
• Dynamic / optimized ERP
• real time customer service
• control of integration
• Implementing eService strategy
• Completed by the end of 2008

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E-gov methods and needs
Internet, mobile phone, smart card, digital
TV Security, privacy User-friendly
applications Cost effectiveness? Integrating
back-office systems Development of
work-flow Motivation, new culture
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More information www.tampere.fi www.etampere.fi
www.etampere.fi/infocity/programme
www.etampere.fi/kortti