LibQual TM at Glasgow University Library

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LibQualTM at Glasgow University Library

• Jacqui Dowd,
• Management Information Officer

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University of Glasgow

• research led, founded in 1451, has c.20K students
  studying in 10 Faculties, c.6K staff
• Member of the Russell Group of major UK
  research-led universities
• Founder member of Universitas 21

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Survey Participation

• Participation in LibQUALTM 2005 will be
  Glasgows 3rd iteration of the survey as part of
  the SCONUL Consortium
• Previous iterations
• 2004
• 2003

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Preparatory Work

• Clearance from the Ethics Committee
• Check the Calendar decide when to run the
  survey
• Demographics
• Select Sample
• Complete the necessary sections LibQUALTM web
  site
• Prepare e-mail texts
• Promote the survey
• E-mail the notification

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Running the Survey

• Send the invitation e-mail
• Respond to any incoming mail
• Watch progress on the web
• Send reminder e-mails
• Close the survey
• Wait for the results

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Analysing the Results

• Internal
• By user group
• By Faculty/Discipline
• External benchmarking
• SCONUL Consortium
• Similar UK institutions
• Similar Overseas institutions
• Comments

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Comments

• The qualitative information from the comment box
  is as informative important as the quantitative
  data.
• For example, a 17 page University review report
  Appendix 1 consists of a detailed comment from a
  student obtained via the LibQUALTM survey in
  2004
• Comments received
• 2004 920 users (42)
• 25 Positive
• 2003 213 (43)
• 24 Positive

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Disseminating the Results

• Reports
• To Library Strategy Group
• Library Forums (Education, Marketing, Research
  Service Enhancement)
• Library Committee (also acts as User Committee)
• Publish on the Web (http//www.lib.gla.ac.uk/libqu
  al/)
• Academic Faculties Supporting departments
  (Computing, Central Services Estates
  Buildings)
• Annual Report

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Utilising the Data

• Strategic Service Developments
• Budget Discussions
• Marketing Position

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Strategic Service Development

• Data to support service development
• Ability to identify where not matching
  expectations
• Check whether change has met need

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Budget Discussions

• Data to support case for increased materials
  funding
• Data to support case for change in emphasis
  (towards e-provision)
• Library refurbishment

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Marketing Position

• Status of library within university
• Importance of national and international
  benchmarking

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What Weve Done

• New Web Services Administrator
• Sunday morning opening
• Increased late opening hours
• Library refurbishment
• Levels 6 7 completed summer 2004
• Levels 8 9 scheduled summer 2005
• VPN discussions
• 200 PCs replaced, 210 new added

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And

• New signage
• New furniture
• Zoning
• more late opening hours
• Failed (so far) to get extra funding for Elsevier
  backfiles

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Summer Results Meeting

• If you let your Director attend this meeting -
  prepare to do it all again.
• Jacqui Dowd
• J.Dowd_at_lib.gla.ac.uk