Training Evaluation

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Training Evaluation

• By
• Dr Syed Israr
• Aga Khan university
• Karachi, Pakistan

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Session Objectivesa. To define training
evaluationb. To discuss the purpose of training
evaluationc. To Identify different types of
training evaluationd. To review and critique
training evaluation tools
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Training

• Involves learning
• implies learning to do something
• it results in things being done differently

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A Model Of training Based Upon Improving
Effectiveness

• 1. What aspects of organizational 2. How are the
  levels
• effectiveness or performance of
  effectiveness or
• are to be changed performance to be
• measured
• 6. Training/Learning activities 3. What
  behaviors are
• necessary to achieve
• these levels
• 5. Is there a need for learning
• 4a. What knowledge, skills and attitudes
• are needed to support these behaviors
• 4b. What aspects of supervision, job design
• or structure need to be changed

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Evaluation

• It is a process of establishing a worth of
  something.
• The worth, which means the value, merit or
  excellence of the thing

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Evaluation is a ..

• State of mind, rather than a set of techniques

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Purpose of Evaluation

• Feedback - on the effectiveness of the training
  activities
• Control - over the provision of training
• Intervention - into the organizational processes
  that affect training

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Benefits of Evaluation

• Improved quality of training activities
• Improved ability of the trainers to relate inputs
  to outputs
• Better discrimination of training activities
  between those that are worthy of support and
  those that should be dropped
• Better integration of training offered and on-the
  job development
• Better co-operation between trainers and
  line-managers in the development of staff
• Evidence of the contribution that training and
  development are making to the organization

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What can be evaluated

• Remember 3 Ps
• The Plan
• The Process
• The Product

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How to evaluate the Plan

• Course Objectives
• Appropriate selection of participants
• Timeframe
• Teaching Methods

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How to Evaluate the Process

• Planning Vs. Implementation
• Appropriate participants
• Appropriate time
• Effective use of time
• teaching according to set objectives

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Methods for Process Evaluation

• Observation by the teacher him/herself
• Observation by other teachers
• Questionnaire completed by students
• Evaluation discussion by students
• Staff meetings

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How to Evaluate the Product

• Is only evaluation of the product sufficient?
• Time
• Ultimately all stages require evaluation in any
  case
• Triangulation technique
• Changes in effectiveness
• Impact Analysis
• Achieving Targets
• Attracting Resources
• Satisfying Interested Parties

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Achieving Targets

• Level of variation in product
• Ability to cope with circumstances
• Time to reach job competency
• levels of supervision required
• Frequency and costs of accidents

• Productivity
• Processing Time
• Profit
• Operating Cost
• Rates of meeting deadlines
• Cost/Income ratio
• of tasks incorrectly done

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Attracting Resources

• Increase in the pool of trained staff
• skills for future job requirement developed
• Flexibility in meeting changing customers
  requirements
• improvements in the competencies

• Increase in number of clients
• New markets entered
• New branches opened
• Ability to cope with external changes

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Satisfying Interested Parties

• Clients complaints
• Product or service quality
• Awareness of clients problems

• Program image surveys
• Clients relations surveys
• Surveys within the organization
• On-time deliveries

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Training and the workplaceFramework of
Kirkpatrick
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2
3
4

• Reactions
  Results
• Learning
• Behavior
  

TRAINING
WORK PLACE
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The question that we should be asking is not Why
Evaluate Training?

• But
• Can we afford not to evaluate training activities