Using Competencies Successfully

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Using Competencies Successfully

• Hugh Murray FCIPD

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Learning Objectives

• After this session, you will be able to
• Explain what competencies are and why we use them
• Devise a plan to achieve high scores in appraisal
• Devise a plan to achieve success in promotion
  interviews
• Devise a personal development plan using your
  competency framework

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• What is the purpose of competencies in your view?

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• Look at the competency framework
• Identify at least three things that you notice
  about it.

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Competency framework
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Competency framework
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• What is your manager looking for when he or she
  appraises you?

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The STAR approach

• Situation
• Task
• Action
• Result

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P.R.O.B.E

• Position
• Responsibility
• Objectives
• Behaviour
• Effect

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• How should you prepare for a competency-based
  appraisal?

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Preparing for appraisal

• Begin as soon as the previous appraisal is over
• Start with the competency framework
• Study each behaviour indicator
• Ask yourself, Could I convince people that I do
  this now? what is my evidence?

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If you have the skills

• Look for opportunities to display the behaviours
• If they do not readily present themselves
• create the opportunities yourself

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If you do not have the skills

• Identify the aspects of the behaviours that are
  causing you difficulty
• Discuss these with your manager
• Devise a personal development plan

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In summary

• To succeed in appraisal
• Demonstrate those behaviours that your job calls
  for
• Prepare specific and convincing evidence
• Look for opportunities
• Create opportunities
• Develop yourself
• Record specific examples

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In pairs

• Look at the behaviours required for each of your
  jobs
• Take it in turns to ask each other the following
  question
• I am looking for evidence that you display such
  and such a behaviour? Can you give me an example
  of when you have done so?

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Still in pairs..

• For each behaviour that you have identified as a
  weak area one with unconvincing evidence
• Discuss what opportunities might currently exist
  to display the behaviour
• Discuss how you might create opportunities other
  than those that exist already

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Developing behaviours

• For each behaviour where you are not confident
  that you could display the required behaviours
• Discuss ways in which you might be able to
  develop yourself in order to display the required
  behaviours

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The promotion interview

• What are interviewers looking for?
• How does this differ from what managers are
  looking for in appraisal?

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Getting promoted

• Look at the higher level competencies
• Identify those behaviours that you will need to
  demonstrate
• Look at the differences between what you do now
  and what is required in the senior job
• Write down those differences
• Plan to develop your behaviour

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Personal Development

• How can we use our competency framework to devise
  effective personal development plans?

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What are competencies?

• They are written standards that govern the way
  people do things in this organisation
• They consist of observable behaviours
• They involve different levels

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Using competencies successfully

• Use them in appraisal or performance reviews
• Use them to gain promotion
• Use them for self-development