Managing Your Enterprise in a Mobile World

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Managing Your Enterprise in a Mobile World

• Paper 210
• Presentation By
• Ari Kaplan
• CEO and Co-Founder
• Expand Beyond Corporation
• www.XB.com

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Kevin Burden, IDCEnterprise PDA adoptionToday
its a competitive advantage. Tomorrow its
corporate survival.
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Agenda

• Value of mobility
• Mobile World
• Wireless Benefits
• Proof of Benefits Intel Case Study
• Technical discussion
• Wireless Architecture
• Wireless Technology Options
• Major Wireless Standards
• Wireless and Database Resources

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Gartner Group NSM Report Short Term Drivers

• Projects with easily verifiable payback in six
  months or less, with fast, inexpensive
  implementation and with a smaller deal size will
  help prop up market revenue. The customers are
  looking to economize on people, on skills and to
  get more out of their established equipment and
  software."

Source Distributed Management Big and Getting
Bigger Gartner Group Focus Report 10/31/02
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In the mobile world IT workers no longer need to
be physically on site to perform mission critical
work.
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IT Problems Adversely Impact the Entire Enterprise
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Managing in a Mobile World

• Managing complex systems in multiple
  locations remotely is the key benefit of mobile
  software to the enterprise. It will be a key
  tool in reducing the cost of managing the
  enterprise while increasing both productivity and
  quality of life for IT professionals.
• --Database Trends Applications,
• October 2002

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The Confluence of IT Tools
Mobile IT Management is a Best Practice and is
becoming the norm for IT shops
Cell Phones
Pagers
Laptops
Wireless Handheld IT Management Software
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Existing Mobile IT Management Options
Network Layer
Cisco
3Com
Routers
Hubs
Firewalls
Server Layer
Windows 2000 Domain Controller
Unix
Windows 2003 Domain Controller
Linux
2000 / XP Professional
2000 / XP Professional
Exchange Server
Exchange Server
Domain
Domain
Database Layer
SQL Server
Oracle
DB2 UDB
Teradata
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A Mobile Enterprise Integrates with Alerting and
Monitoring Tools
3. Admin receives alert from the field
2. OpenView sends alert to IT Admin
4. Mobile softwareused to identify and resolve
the issue (fordatabases, networks, servers)

• OpenView AlertNotification

5. OpenView is aware event has been resolved /
averted
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Mobile Management Value Proposition

• Increase Productivity
• Administrators have the tools to be both reactive
  and proactive
• End-user productivity increases as down-time
  decreases
• Service Level Agreements (SLAs) are met or
  exceeded
• Avoid Revenue Loss
• Under-performing systems slow down revenue flow
• Disabled systems stop revenue altogether
• Simplify IT Management
• Heterogeneous IT management Manage any database,
  server or network device throughout the
  enterprise
• Single console any form-factor Dynamically
  adjusts to any screen size including wireless
  handheld, tablet, laptop, sub-notebook or desktop
• In summary, with mobile management, organizations
  can economize on people, on skills and get more
  out of established equipment and software

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The Mobility Advantage

• For IT Departments
• Speed up remote access and emergency
  trouble-shooting
• Increase productivity by enabling more proactive
  monitoring
• Decrease Costs by decreasing unplanned downtime
• For the Mobile Workforce
• Immediate access to data retrieval
• Immediate, point-of-need data entry

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Mobile Access for Contingency Planning
Mobile software provides low-cost insurance
against a major business disruption. By arming IT
staff with secure, remote access to the
infrastructure, organizations can

• Mobilize the organization for rapid recovery and
  timely resumption of normal activity
• Empower the IT team to apply their expertise from
  wherever they are
• Provide connectivity to critical databases and
  network systems
• Enable staff, wherever deployed, to verify
  operations at back-up sites or data storage
  locations

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Who is Going Mobile?
IT Staff are Second Largest Group to Mobilize
of Respondents Companies
Very likely to provide
Already provides
Somewhat likely to provide
n 1,154 Source Mobilizing the Enterprise
Handhelds, IDC25707
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Todays IT Business Environment

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Impact of poor systems performance

• When do groups of employees cease to be
  productive following performance interruption or
  degradation?

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Todays IT Business Environment

• "How much downtime can your environment handle at
  any one time?"
• 17 - None
• 35 - 1-15 minutes
• 30 - Less than 3 hours
• 11 - Less than 8 hours
• 6 - Availability isn't a concern
• (SQL Server Magazine poll, 443 responses)

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Return on Investment
34 of issues arise when the customer/CSR
cannotimmediately connect to the infrastructure
Mobile management brings the average response
time down from 22 minutes to 2 minutes.
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Wireless Users Outside IT

• Alert Workers
• Thin client, read only, one button response, like
  SMS or paging
• Avg annual cost 416
• Avg monthly data xfer 400K
• Message Workers
• CxOs, Blackberries, email centric, 1.8M users
  today, a projected high growth area for 2004, by
  2004 60 will use messaging in some form SMS or
  email projected users 59M
• Avg annual cost 889
• Avg monthly data xfer 2mb
• Forms Workers
• Anyone who uses a clipboard, can be WLAN or
  802.11b
• Avg annual cost 1183
• Avg monthly data xfer 10mb
• Knowledge Workers
• Unstructured. Messages, forms, thick client
  healthcare worker, pharmacist
• Avg annual cost 2,296
• Avg monthly data xfer 40mb
• Power Users
• Use hot spots, want full fidelity, thick clients
• Avg annual cost 3,106

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Mobile Access for Users
Database
Providing Remote Access Management of
applications
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Prototypes of Breakthrough Custom Wireless
Applications

• Mobile applications that access business-critical
  application providing real-time, wireless
  solutions
• CRM Field Service, Installation and Diagnostic
  capabilities
• Customer Service, Project Management and Mobile
  ecommerce application

SBCField Sales
Mercedes BenzCustomer Service
QVCCustomer Retention/Profitability
Army Corp of Engineers Project Management
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Custom App Progress
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Proof of Benefits

• Intel case study of its own internal
  transformation demonstrates
• Value of Mobility using work tools in an
  expanded range
• Value of Wireless same approach, bigger payoff

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Proof of Benefits

• The Mobility Evolution at Intel
• Population Intel Operations Group
• 83,000 employees in 45 countries,
• 70 major locations , 100 sites
• Initial cost justification for taking it with
  you
• Saving just 30 minutes a week per user would
  justify the higher cost of a notebook computer
  over a desktop computer
• Evolution
• From desktop to notebook, 1998-2001
• From wired to wireless, 2001-2003

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Proof of Benefits

• Examples from Intels cost justification

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Intel ROI Metrics

• Intels Mobility Measurements were based on
  indirect costs

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Intel ROI Metrics

• Intels Wireless Measurements were based on
  productivity data from various WLAN pilots. They
  showed that

More information http//www.intel.com/ebusiness/i
t/feature/emobility.htm
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Proof of Benefits

• More Mobility Experiences
• NOP World Survey of WLAN users in 300 US
  organizations (9/01)
• Employees stayed connected to their corporate
  network on avg. 1.75 hours more a day.
• This increased connectivity translates into a
  significant amount of time savedestimated at an
  hour a day for IT/MIS workers.
• Cisco WLAN case study
• 40,000 Microsoft employees using a campus-wide
  Cisco WLAN experienced a 30-minute productivity
  gain per day, per person.
• Mobile software access is more extensive than
  WLAN access, so benefits will be greater.

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Lets get technical
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Mobile Software Development Approaches

• Traditional approach
• Screen-scrape Web pages into a PDA
• Simply allow data entry and data retrieval
• Build custom solutions requiring lengthy design
  and implementation
• More powerful, more timely
• Provide real-time access inside the databases
  and servers
• Enable IT workers to identify issues, determine
  a course of action, and resolve issues
  immediately
• Develop secure, enterprise scalable software
• Empower IT professionals to work from anywhere
  at anytime

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Wireless Architecture

• This is the nuts and bolts section. We will
  cover
• Typical Site Configurations
• SSL/DMZ
• VPN
• VPN and RSA SecurID
• Port Assignments on the Server
• Security Guidelines
• Wireless Technology Options
• Client/Server
• Complexity From Cellular Gateway to Device
• Major Wireless Standards
• Wireless Transmission Speed/Rate
• Multiple Tiers of Coverage

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Wireless Architecture
SSL in a DMZ Dual-Firewall Site Configuration
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Wireless Architecture
VPN Site Configuration
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Wireless Architecture
VPN and RSA SecurID Configuration
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Wireless Architecture Server ConfigurationUnder
standing Ports
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Wireless Architecture -- Security

• Should incorporate or support
• Automatic session timeout
• No proprietary data or passwords reside on
  wireless device
• HTTPS 128-bit Secure Socket Layer
• Mandatory server-side user authentication/authoriz
  ation/auditing
• Oracle roles to limit access to specific users or
  areas of database
• Read-only permission option

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Wireless Technology Options Client/Server

• Server Software
• Java or .NET
• J2EE database abstraction, sessioning, servlet
  containers 30 vendors
• Oracle 9iAS, Tomcat
• .NET framework robust, scalable, distributed
  Windows-only

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Wireless Technology Options Client/Server

• Client Software
• RTO Real-Time Operating Systems
• Immediate boot time
• Less storage needed than other OS
• Cannot be upgraded as easily as other OS
• Requires a less powerful CPU than other OS

• Pocket PC
• J2ME
• Internet Explorer
• Most devices are 6x the processing power of Palm
  devices
• eMbedded Visual C
• .NET compact framework

• Symbian OS
• Popular in Europe
• Nokia, Panasonic, Siemens
• SDK with C/C and PersonalJava

• PALM
• Most popular OS for PDAs
• Web-clipping (PQA) or CodeWarrior or GNU C/C
  compiler
• After PalmOS 5.0, multitasking

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Wireless Technology Options Complexity
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Major Wireless Standards

• 802.11, Wi-Fi
• Allows for wireless connectivity over LANs range
  limited to a few hundred feet
• 802.11 is an extension of Ethernet to wireless
  communication
• Standard comes in different flavors
  dual-standard WLANs will be able to operate in
  same physical space
• 802.11a Highest speed and bandwidth 5GHz,
  54Mbps max
• 802.11b Most widely deployed 2.4GHz, 11Mbps
  max
• 802.11g pending IEEE ratification summer 2003
  2.4GHz, 54Mbps max
• The Client requires hardwareusually a PC card or
  PCI card
• 802.11b support is integrated into Intel Centrino
  technology

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Major Wireless Standards

• Bluetooth
• Short-range radio link designed to replace the
  cables connecting
• portable and/or fixed electronic devices
• Not a wireless network per se
• Operates via a radio unit

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Major Wireless Standards

• WAP
• Would like to be the de facto standard for
  providing internet communications and
  advanced telephony services on mobile phones and
  pagers.
• WAP has NOT been widely adopted.

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Wireless Transmission Speed/Rate

• 2.5G and 3G are being deployed in major markets
  across the U.S.
• Dont expect 3G wireless to be available in all
  of the primary U.S. markets until mid-2003!
• To users, 2.5G and 3G will mean a 4-fold increase
  in transmission speed and a larger pipeline to
  transmit security encryption and data
  simultaneously.

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Multiple Tiers of Coverage

• Hot trend now multi-tier wireless network
  strategy
• Combines cellular-based voice/data with WLAN
  option to maximize coverage
• Takes advantage of built-in Bluetooth and 802.11
  capability in new mobile chipsets and devices
• Enables user to access mobile enterprise apps
  from public hot spots
• Dont try this without built-in security!

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Summary

• Wireless access simplifies the management of
  24/7/365 operations
• Mobile IT Management is a Best Practice and is
  becoming the norm for IT shops
• Mobile software and pervasive wireless
  connectivity can increase productivity, depending
  on job function
• 20 or more
• Up to an hour a day for IT professionals
• Improves quality of life
• Benefits are proven
• ROI methodologies available

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Who Is Expand Beyond?

• Expand Beyond is the worldwide market leader
  in developing mobile software for IT management.
  With Expand Beyond mobile software, organizations
  have secure, real-time control of their databases
  and network systems from a wireless PDA,
  smartphone, laptop or tablet anytime, anywhere.

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Expand Beyond Mobile Software for IT Management
Gives You the Mobility Advantage

• Full-Featured Security
• Three tiered architecture
• End-to-end encryption
• Authentication

Real-time Access Truly interactive No syncing No
satellite
Control Anytime, anywhere Multi-platform Heteroge
neous
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Product Overview

• Control
• Perform any task as if at the desktop
• Security
• End-to-end data protection encryption,
  authentication and mobile VPN
• Real-time Access
• Interactive management of your databases. No
  syncing, no store forward
• Heterogeneous Support Scalability
• Manage any number of DB2 UDB, Oracle and SQL
  Server databases

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Powerful User Interface

• Sessions Management
• Sessions/Connections
• Security
• Audit
• Database Management
• Objects
• Storage
• SQL/Command
• Jobs
• Server/Instance
• Database
• Shell
• Tuning

AND run your own scripts!
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Product Overview

• Control
• Perform any task as if at the console command
  line access
• Security
• End-to-end data protection encryption,
  authentication and mobile VPN
• Real-time
• Execute interactive commands without delay
• Heterogeneous Scalable
• Manage any number of servers, routers, firewalls
  no limits

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PocketAdmin for Windows Exchange Management
Troubleshoot Using Windows Event Logs
Modify Exchange Mailboxes in MS Active Directory
View Real-Time Performance Data
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Expand Beyond Solutions Benefit the Entire
Enterprise
Secure mobile control over IT systems improves
response time and guards against system failure

• Benefits Include
• Cost Savings
• Service Level Agreements
• Productivity
• Competitive Advantage
• Risk Reduction

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Database Resources

• Other good Oracle sites with links
• www.arikaplan.com 400 tips this presentation
• www.ioug.org discussion forums, technical
  repositories
• www.orafaq.org
• www.orafans.com
• www.orasearch.com
• www.revealnet.com
• www.lazydba.com
• www.dbdomain.com

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Wireless Whitepapers

• Secure Solutions White Paper
• www.xb.com/_papers/Secure_Solutions.pdf
• The Mobile IT Landscape A Wireless Primer
• www.xb.com/wireless/techreports/primer
• How to choose a handheld
• www.xb.com/_papers/Choosing_Handheld.pdf
• How to choose a WISP (Wireless Internet Service
  Provider)
• www.xb.com/_papers/Choosing_WISP.pdf
• Mobile Software Development Technologies, a
  survey of starting points
• www.xb.com/_papers/XB_Mobile_Tech.pdf

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Wireless Resources

• Wireless News
• www.wirelessweek.com
• www.mobileinsights.com
• www.mobileinfo.com
• www.pdabuzz.com
• www.planetit.com
• Wireless Development
• www.wirelessdevnet.com
• www.wapforum.org
• www.80211-planet.com
• Newsgroups
• comp.sys.handhelds.palmpilot
• comp.sys.palmtops
• comp.handheld

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More Wireless Resources
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Question Answer