The Phenomenal Oral Health and Wellness Program Manager

1
The Phenomenal Oral Health and Wellness Program
Manager

• Pamela Alston, DDS
• Principal Dental Consultant

2
Objectives of Session

• Better understand the scope of the oral health
  and wellness program (OHWP)
• Develop a greater comfort zone in dealing with
  OHWP issues
• Understand how to interact with the dental
  subcontractor more capably and comfortably

3
Topics of Discussion

• OHWP components
• Dental subcontractor statement of work
• Health and wellness program managerial tasks
• Good managerial traits
• Phenomenal managerial traits

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OHW Program Components

• Cursory oral examination and history
• Mandatory oral examination
• Emergency oral care
• Routine restorative oral care
• Periodontal care and oral prophylaxis
• Oral health and wellness check-ups
• Off-center oral health services

5
OHW Program Components

• Infection control
• Safety and health
• Oral health care for pregnant students
• Oral health and wellness philosophy
• Continuous quality improvement
• Customer relations and outreach

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Health and Wellness Administration

• Staffing
• Authorizations for basic and routine care
• Basic health services
• Major medical reimbursement
• Professional standards of care
• Medications/controlled substances
• Waiver of oral health care

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Health and Wellness Administration

• Student orientation
• Medical separations
• Communicable disease transmission prevention
• Equipment and supplies

8
Health and Wellness Administration

• Health records
• Evaluation of applicant folders
• Management and reporting of significant incidents

9
DDS Statement of Work

• Provides mandatory oral examination
• Develops an oral health and wellness plan
• Obtains informed permission
• Prioritizes care within program constraints
• Provides basic oral care
• Provides oral health education

10
DDS Statement of Work

• Establishes an appropriate referral system
• Provides 24-hour emergency coverage
• Participates in coordination of oral health and
  wellness program with other center units
• Maintains accuracy and confidentiality of student
  records in DDS possession

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DDS Statement of Work

• Supports student employability thrust
• Practices employability skills with students
• Complies with OSHA and Job Corps infection
  control policies and procedures
• Reviews and signs oral health-related standing
  orders
• Enforces appropriate workplace behavior

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DDS Statement of Work

• Arranges appropriate medical separations
• Prepares requested reports
• Advises/consults on oral health and programmatic
  issues
• Cooperates with center assessments
• Ensures provision of regular equipment preventive
  maintenance

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Good Manager

• Monitors
• Meters

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Monitoring/Metering Tools

• Chart audits
• Student surveys
• Subcontractor qualifications
• Quality management
• Oral health outcome data
• Productivity data
• Corporate and regional office assessments

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Quality Health Care

• Provision of effective interventions
• At the right time
• The right way
• For the right patient
• And getting the best possible results

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Student Outcomes

• Able to access oral health care
• Understand their oral health status
• Improve or maintain their oral health status
• Make appropriate lifestyle choices
• Take personal responsibility
• Understand health-related programs

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PRH Compliance

• All program components
• Provision of basic oral health care
• Provision for off-center referrals
• Proper staffing
• Professional standards of care followed
• Contracts
• Reporting

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Productivity

• Number of patients scheduled
• Kept appointment rate
• Time it takes to complete oral exams
• Time it takes to complete oral care
• Number of unscheduled patients accommodated
• Oral health promotion

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Manager, noun

• Person who
• Manages an enterprise or one of its parts
• Directs the activities of a team
• Oversees resources and expenditures
• Manages anothers career

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Manage, verb

• To bring about or succeed in accomplishing
• To take charge of
• To handle the career or functioning of
• To control in action
• To dominate or influence

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Management Assessment

• Do you organize and plan well?
• Do you know your job?
• What is your work output?
• What is the quality of your work?
• Are you cost-conscious?
• Are you safety-conscious?

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Management Assessment

• Do you accept responsibility?
• Are you creative?
• Do you take initiative?
• Are you a decision-maker?
• Do you communicate well?
• Do you have good interpersonal relations?
• Are you phenomenal?

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A Phenomenal Manager

• Highly extraordinary or exceptional
• A prodigy
• Cognizable by the senses

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Phenomenal Manager

• Understands own strengths and weaknesses
• Surrounded by people who complement own strengths
• Surrounded by people who balance out weaknesses
• Understands others personality types

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The Relater

• People-oriented
• Dislikes conflict
• Slower making decisions
• Warm
• Sympathizer

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The Socializer

• Fast-paced
• Animated
• Intuitive
• Talkative
• Impatient
• Involved in too many things

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The Thinker

• Analytical
• Persistent
• Problem-solver
• Security-conscious
• Always wanting to be right

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The Director

• Goal-oriented
• High-achiever
• Strong-willed
• Strong decision-maker
• Competitive
• Poor listener
• Inflexible

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Director Managing a Relater

• Slow down your pace
• Seek input rather than barking order
• Provide plenty of notice regarding impending
  changes

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Thinker Managing a Socializer

• Speed up your decision-making
• Present only the bottom line in discussions
• Capitalize on your natural ability to be
  detail-oriented

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Three Defining Areas

• Leadership
• Motivation
• Development

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Leader Personality Traits

• Embraces and operates on sound values
• Selects capable people
• Is decisive
• Keeps team and superiors informed
• Pushes authority down
• Is a servant

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Motivator Personality Traits

• Creates positive momentum
• Motivates team members to do their best
• Is a cheerleader and advocate
• Gives credit where credit is due
• Builds jobs around team members strengths

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Coach Personality Traits

• Creates specific standards of performance
• Evaluates regularly
• Empowers employees
• Is open to and acts on innovative ideas
• Develops the whole team member
• Is an example with own boss

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Ideas

• Write a statement of purpose
• Set annual development goals
• Develop themes
• Develop a mantra

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Dare to Innovate

• Do you know how to create an environment that
  encourages and rewards creativity?

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What it Takes to Motivate

• Managers need more than money to create job
  commitment and ensure performance

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Phenomenal Managers Style

• Tell individuals their responsibilities
• Give authority equal to the responsibilities
• Set standards of excellence
• Provide the needed training
• Give knowledge and information

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Phenomenal Managers Style

• Provide feedback on performance
• Recognize achievements
• Trust
• Give permission to fail
• Treat with dignity and respect
• Maximize personality strengths