KM Technology Assessment Knowledge and team collaboration servers

1
KM Technology AssessmentKnowledge and team
collaboration servers

• DSC8030/CIS8260
• Dr. Samaddar
• Summer 2004
• Jon A. Preston

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Agenda

• Motivation/Need
• Importance of collaboration servers
• Leading Products
• IBM/Lotus Discovery Server
• Microsoft SharePoint Portal Server 2003
• Comparison Contrast
• Deployment Considerations
• Conclusions

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Motivation/Need

• Formalize knowledge markets
• Discover patterns of knowledge
• Identify covert experts
• Capture knowledge formally
• Best practices
• Technical reports
• Status of documents/projects

4
Collaborative Servers

• Bring people together
• KRD type information
• Act as electronic librarians
• Search for expertise, papers, etc.
• Manage projects
• Provide total view of company
• Avoid blindness
• Selective blindness

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Industries

• Business practices and processes that focus on
  information access, knowledge sharing, business
  application availability, and collaboration
  between remote users are the best candidates to
  be implemented within a portal framework across
  business domains that include financial services,
  manufacturing, and telecommunications companies.
• - Cognizant Technology Solutions (2002)

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Enterprise Portal Market
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Leading Products

• IBM/Lotus Discovery Server
• 1550 worldwide installations (2002)
• Microsoft SharePoint Portal Server 2003

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IBM/Lotus Discovery Server

• Search
• Expertise Location
• Capture relevant experiences
• Extracts, analyzes, categorizes
• Reveals relationships
• Automatically generates and maintains K-maps
• Generates maintains user profiles uncovers
  knowledge

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Searching
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Knowledge Broker

• Provides affinities
• Provides contact information
• Denotes availability
• Off-line
• On-line
• Do not disturb

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Performance Improvements in 2.0.1
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Microsoft SharePoint Portal Server

• Connects users, teams, and knowledge
• Enterprise solution
• Single log-on (point of access)
• Customization personalization of portal
• Organizational role
• Team membership
• Interest
• Security
• Locate documents, processes, and best practices
• Integrates into existing applications

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Searching

• Files
• Web servers
• Microsoft Exchange Server folders
• Lotus Notes
• Automatic/push notification on additions and
  changes

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Document Management

• Versioning
• Approval workflow
• Check-in and check-out
• Status tracking/profiling

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Customized Information
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Searching
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Document/Information Sharing
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SharePoint Performance
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Single Server
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Large Server Farm
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Comparison/Contrast

• Both offer
• Searching
• Document sharing/managing
• Contact information
• Discovery Server
• Discovers knowledge, relationships
• K-maps
• SharePoint
• More customized view (portal calendar, news,
  etc.)

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Deployment Considerations

• Consider existing IT infrastructure
• Lotus Notes ? Discovery Server
• Microsoft Office/Exchange ? SharePoint
• Integration to other systems possible, but
  potentially problematic
• Upgrades could break links
• Leverage existing interfaces
• K-map rules/relations may require oversight

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Conclusions

• Online collaborative tools vital
• Sharing documents
• Version control, profiling
• Personnel directory/searching
• Provides views of company
• Access to experts
• Tool selection dependant upon current
  technologies in place
• Document/user size may be a consideration

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References

• IBM Lotus Software - Discovery Server
• Microsoft SharePoint Products and Technologies
• http//www.microsoft.com/technet/prodtechnol/offic
  e/sps2003/plan/cappisps.mspx
• Knowledge Management Users Pick Smaller Vendors -
  Computerworld
• Michael Fioritto's Weblog More content
  categorizers. 1.
• Microsoft SharePoint Portal Server 2001 Resource
  Kit Chapter 5 - Introducing Microsoft Full-Text
  Search Technologies
• Network Computing Feature Business Applications
  The Big Three Branch Out Page 3 July 23, 2001
• PCWorld.com - Microsoft Readies Portal Server
• SharePoint Portal Server Knowledge management for
  the masses
• The economic down turn and events of September 11
  have triggered ...