UK Digital Cities Conference Hull 19 May 2000

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UK Digital Cities Conference Hull 19 May 2000

• Delivering e-government by 2005
• John Blundell
• Chief Economist
• Tel. [phone]
• email john.blundell_at_lga.gov.uk

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e-government strategy

• a strategic framework for public services in the
  Information Age (April 2000)
• four principles
• services built around citizens choices
• more accessible public services
• social inclusion
• using information better
• all suitable services to be available
  electronically by 2005

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guidelines for local government

• part of the framework for action
• central and local government working together
• Central Local Information Age Government
  Concordat
• Central Local Information Age Forum
• Central Local Liaison Group (CLLG)

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e-local government

• LGA objectives
• recognition of the key role played by local
  councils in moving to the information age, as the
  local contact with government and in joining-up
  services for the citizen locally
• enabling councils to exploit ICT opportunities to
  improve services and engage with people in a way
  that best works locally

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e-local government

• linking with the modern local government agenda
• the best value imperative
• ICT is a means, not an end
• the means must support social inclusion
• local solutions

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use of the internet

• 1 in 5 people in the UK are using the internet
  from home
• 1 in 3 adults use the internet regularly
• 2 out of 3 primary schools and 9 out of 10
  secondary schools are connected
• 3 out of 10 small businesses and 8 out of 10
  large businesses use the internet

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actions for local authorities

• develop a local e-government strategy
• which links to corporate strategy and local plans
• appoint a champion
• adopt electronic service delivery targets

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targets for electronic service delivery

• corporate approaches to managing and using
  information technology
• locally devised service specific targets
• targets for nationally coordinated projects

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corporate health targets

• an e-government strategy
• a champion on the management board
• a plan to deliver electronic services by 2005
• plans to join-up services
• staff access to computer systems
• one notification
• access for all

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service specific targets

• the duty of best value
• locally set targets for services
• key considerations
• improving access and quality of services
• integrated services - eg around life events
• citizen focus, but involving all stakeholders
• using new technology to do things in new ways -
  or do new things

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for example...

• 80 of enquiries dealt with at access points
  without reference to back office staff
• internet access for 75 of council staff by 2002
• 50 of staff with a positive view of ICT as a
  means of enhancing service delivery
• 50 of consultations with citizens using the
  internet from the home or public access points

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national projects

• National Land and Property Gazetteer (NLPG)
• National Land Information Service (NLIS)
• electronic electoral registers
• connecting to the Government Secure Intranet
  (GSI)
• change of address
• Government portal UKOnline

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national BV performance indicators

• percentage of interactions with the public which
  are capable of electronic delivery
• percentage of interactions with suppliers,
  partners and other agencies which are capable of
  being executed electronically

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supporting local authorities

• improving communications and sharing best
  practice
• finding the money
• encouraging collective action