The ISO 9002 Quality Assurance Management System

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The ISO 9002 Quality Assurance Management System

• For
• SCHOOLS

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QUALITY EDUCATION

• Customer Satisfaction

Whole Organization Involvement
Quality Service
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Output
Input
ORGANIZATION WITH LOUSY MANAGEMENT
Q
Resources
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Upgrading

• Service Quality
• Product Quality
• Personnel Quality

By...
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A Proven Successful Quality Assurance System

• ISO 9000

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ISO 9002 Certification
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A BRIEF INTRODUCTION TO ISO 9000
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QUALITY MANAGEMENT PRINCIPLES

• Customer focus
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationships

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ISO 9000 is about QUALITY

• Quality is
• defined by customer needs
• defined in terms of fitness for purpose
• achieved through continuous improvement
• managed through prevention not detection
• getting it right at the first time
• measurable

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ISO stands for

• I nternational
• O rganization for
• S tandardization

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Self-manageableP-D-C-A

• Plan what you do
• Do what you planned record what you did
• Check the results
• Act on the difference

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ISO 9000 REQUIRES

• PLAN, DO, CHECK ACT
• with CONSISTENCY
• CUSTOMER SATISFACTION
• MANAGEMENT SUPPORTS
• RESOURCES MANAGEMENT
• PROCESS MANAGEMENT
• RESULTS ANALYSIS
• CONTINUOUS IMPROVEMENT

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THE CONTINUOUS IMPROVEMENT MECHANISM

• UNSATISFACTORY OUTCOME

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THE CONTINUOUS IMPROVEMENT MECHANISM

• UNSATISFACTORY OUTCOME
• WORK IMPROVEMENT TEAM

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THE CONTINUOUS IMPROVEMENT MECHANISM

• UNSATISFACTORY OUTCOME
• WORK IMPROVEMENT TEAM
• CAUSE INVESTIGATION

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THE CONTINUOUS IMPROVEMENT MECHANISM

• UNSATISFACTORY OUTCOME
• WORK IMPROVEMENT TEAM
• CAUSE INVESTIGATION
• CORRECTIVE ACTION

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THE CONTINUOUS IMPROVEMENT MECHANISM

• UNSATISFACTORY OUTCOME
• WORK IMPROVEMENT TEAM
• CAUSE INVESTIGATION
• CORRECTIVE ACTION
• PREVENTIVE ACTION

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THE CONTINUOUS IMPROVEMENT MECHANISM

• UNSATISFACTORY OUTCOME
• WORK IMPROVEMENT TEAM
• CAUSE INVESTIGATION
• CORRECTIVE ACTION
• PREVENTIVE ACTION
• REVIEW

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THE CONTINUOUS IMPROVEMENT MECHANISM

• UNSATISFACTORY OUTCOME
• WORK IMPROVEMENT TEAM
• CAUSE INVESTIGATION
• CORRECTIVE ACTION
• PREVENTIVE ACTION
• REVIEW

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THE CONTINUOUS IMPROVEMENT MECHANISM

• UNSATISFACTORY OUTCOME
• WORK IMPROVEMENT TEAM
• CAUSE INVESTIGATION
• CORRECTIVE ACTION
• PREVENTIVE ACTION
• REVIEW

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THE CONTINUOUS IMPROVEMENT MECHANISM

• UNSATISFACTORY OUTCOME
• WORK IMPROVEMENT TEAM
• CAUSE INVESTIGATION
• CORRECTIVE ACTION
• PREVENTIVE ACTION
• REVIEW

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Quality Plan
Quality Manual
Q Procedures
Working Instruction Reference Document
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ISO 9000 - 20 Elements

• 4.1 Management Responsibility
• 4.2 Quality System
• 4.3 Contract Review
• 4.4 Design Control
• 4.5 Document Data Control
• 4.6 Purchasing

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ISO 9000 - 20 Elements

• 4.7 Control of Customer Supplied Product
• 4.8 Product Identification and Traceability
• 4.9 Process Control
• 4.10 Inspection and Test Status
• 4.11 Control of Inspection, Measuring and Test
  Equipment.

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ISO 9000 - 20 Elements

• 4.12 Inspection and Test Status
• 4.13 Control of Nonconforming
  Product
• 4.14 Corrective Preventive Action
• 4.15 Handling , Storage, Packaging, Preservation
  and Delivery
• 4.16 Control of Quality Records
• 4.17 Quality Audits

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ISO 9000 - 20 Elements

• 4.18 Training
• 4.19 Servicing
• 4.20 Statistical Techniques

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Stages

• Setting up Steering Committee
• Design of Management System
• Training all Staff
• Setting up documentation system
• Implementation
• Monitoring Evaluation

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Stages

• Internal Audit Pre-assessment audit
• Certification Audit
• Registration
• Maintenance of the system
• Internal Q Audit
• Surveillance Visit

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Self-manageable

• Plan what you do
• Do what you planned
• Record what you did
• Check the results
• Act on the difference

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Standardized

• Clearly listed requirements / guidelines
• World-wide acceptance

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Systematic

• Inter-relationship of elements
• Comprehensive
• Team work

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Customer-oriented

• Needs defined by customer
• Stress on customer satisfaction
• Enhancement of quality culture

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Objectively assessed

• Internal audit (Self-assessment)
• Audit by 3rd party
• The management system governs

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Clearly Documented

• Data and record control
• Document process

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Human resources planning and control inISO
9001 QMS
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5.1 Management commitment

• Top management shall provide evidence of its
  commitment to the development and improvement of
  the quality management system by
• d) Ensuring the availability of necessary
  resources

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5.5.2 Responsibility and authority

• Functions and their interrelations within the
  organization, including responsibilities and
  authorities, shall be defined and communicated in
  order to facilitate effective quality management.

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5.5.4 Internal communication

• The organization shall ensure communication
  between its various levels and functions
  regarding the processes of the quality management
  system and their effectiveness.

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6.1 Provision of resources

• The organization shall determine and provide, in
  a timely manner, the resources needed
• To implement and improve the processes of the
  quality management system, and
• To address customer satisfaction.

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6.2.1 Assignment of personnel

• Personnel who are assigned responsibilities
  defined in the quality management system shall be
  competent on the basis of applicable education,
  training, skills and experience.

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6.2.2 Training, awareness and competency

• The organization shall
• Identify competency needs for personnel
  performing activities affecting quality
• Provide training to satisfy these needs
• Evaluate the effectiveness of the training
  provided

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6.2.2 Training, awareness and competency

• d) Ensure that its employees are aware of he
  relevance and importance of their activities and
  how they contribute to the achievement of the
  quality objective
• e) Maintain appropriate records of education,
  experience, training and qualifications.

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7.4.1 Purchasing control

• The organization shall control its purchasing
  processes to ensure purchased product conforms to
  requirements.
• The type and extent of control shall be dependent
  upon the effect of subsequent realization
  processes and their output.

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7.4.1 Purchasing control

• The organization shall evaluate and select
  suppliers based on their ability to supply
  product in accordance with the organizations
  requirements.
• Criteria for selection on periodic evaluation
  shall be defined.
• The result of evaluations and follow-up actions
  shall be recorded

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7.4.2 Purchasing information

• Purchasing documents shall contain information
  describing the product to be purchased, including
  where appropriate
• - personnel

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THANKS!
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Any Questions ?
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THE END
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• Thank you very much for your patience !!

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