EBI: Weve Got the Results Now What

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EBI Weve Got the Results!Now What?

• Michael Scales
• Brandon Ice

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Session Agenda

• Overview of the EBI
• Key factors in student satisfaction
• Review data
• Suggestions for future initiatives
• Questions

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Educational Benchmarking, Inc.

• Measures the effectiveness of housing program
  from students perspective
• Based on ACUHO-I/CAS professional standards
• 3 Levels of Value
• Internal Analysis
• External Comparison
• Longitudinal Analysis

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The Assessment

• 3 Major Indicators of Satisfaction
• Resident Satisfaction Overall resident
  satisfaction
• Learning Outcomes Overall learning experience
• Full Resident Experience Overall program
  effectiveness Full resident experience
• 10 Institution Specific Questions

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Each indicator is comprised of several factors
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The 19 factors

• Satisfaction Hall/Apt Student Staff
• Satisfaction Hall/Apt Programming
• Satisfaction Room/Floor Environment - 4th
  Predictor
• Satisfaction Facilities
• Satisfaction Services Provided
• Satisfaction Room Assignment or Change Process
  - 3rd Predictor
• Satisfaction Safety and Security
• Satisfaction Dining Services - 2nd Predictor
• Climate Fellow Residents are Tolerant
• Climate Fellow Residents are Respectful

• Climate Sense of Community
• Learning Outcomes Personal Interactions - 1st
  Predictor
• Learning Outcomes Diverse Interactions
• Learning Outcomes Manage Time, Study, Solve
  Problems - 5th Predictor
• Learning Outcomes Personal Growth
• Satisfaction College/University
• Overall Resident Satisfaction
• Overall Learning Experience
• Overall Program Effectiveness Full Residence
  Experience

Dependant Variable
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Fall 2008 Surveyn1740/5079 or 34.1

• Gender
• Race/Ethnicity
• Year in school
• Cum GPA
• Average number of hours studied per week
• Number of hours worked per week
• Transfer status

• Alcohol consumption behavior per event
• Alcohol consumption behavior per week
• Alcohol consumption beliefs
• Participation in designated academic community

Opportunities for cross-tabulations
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Results - Overview
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Results - Longitudinal
Not predictors of overall effectiveness
Dependant Variable
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Full Resident Experience
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Where should Temple Focus Efforts
Best use of resources
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Dining Services (Mean - 4.79)
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Analysis

• Concerns
• Students typically get tired of the food at some
  point
• Lack of options and proximity to facilities
  depending on what part of campus you live on
• Concerns with the cost and variety of meal plans

• Responses
• Renovated facility with have a positive impact on
  perceptions of the dining experience
• Different meal concepts will be well received
• Reduce the number of years students can live on
  campus
• Increase dining options
• New facilities will enhance dining options, such
  as a possible new facility at Anderson Mezzanine

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Room/Floor Environment (Mean - 5.19)
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Analysis

• Concerns
• Overcrowding
• Unrealistic expectations
• With technology, students are doing more things
  in their rooms, resulting in increased noise
• Staff skills and training
• Physical building

• Responses
• Improve student to staff ratio
• Improve training
• More strict rules and greater accountability for
  violators
• Assist students develop realistic expectations
• Community Standards

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Room Assignment or Change Process (Mean - 5.22)
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Analysis

• Concerns
• Significant disparity in the range of housing
  options available on campus
• Students are only allowed to live on campus for
  first 2 years
• MyHousing may be too cumbersome
• Room change process is rigid for administrative
  purposes
• Unrealistic student expectations

• Responses
• Development of strategic plan to create more beds
  and diverse housing options
• Develop more streamlined assignment process
• Develop options that are more customer service
  friendly

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Moving in the Right Direction

• We are doing well despite not meeting our goals

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Opportunities for Collaboration

• Expanded collaborations with dining services
  including sharing of EBI data
• Site visits to comparison institutions for Best
  Practices
• Secure additional residence halls
• Expand partnering opportunities with Office of
  Facilities Management
• Human resources to examine staffing models
• Others?

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Questions?
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Thank you!

• Michael Scales Brandon Ice
• University Housing Residential Life
• 215.204.7184