HP OpenView

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HP OpenView Enterprise IT Service Management
Overview

• AGENDA
• HP OV Building Block Architecture
• HP OV IT Service Management Integrated Network,
  System and Application Management
• HP OV Performance Management and Service
  Reporting
• HP OV SMART Plug-Ins for out-of-the-box
  Application Management
• HP OV Internet Management

Bo Rimpler Solution ArchitectSoftware
Solutions Organization Northern European Region
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HP OpenView Today
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HP OpenView End-to-End Service Management
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HP OpenView Building Block Architecture
HP OpenView IT Service Management Console
HP OpenView Enterprise Console Operations
Management
400 HP OpenView Partner Solutions
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HP OpenView Enterprise Network, Application and
System Management

• Maximise uptime of all
• layers composing
• todays business critical
• application services
• networks, systems,
• databases and applications
• Managed from one centralised
• HP OpenView Management system

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The HP OpenView Application and System
Management Solution
Management from HP-UX
Management from Sun-Solaris
Management from Windows
HP OpenView
Operations
Performance
Transaction
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Management Architecture
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HP OpenView Network Management

• Network Node Manager
• De-facto standard for Network Management
• Autodiscovery and mapping
• SNMP device health monitoring and configuration
• Customizable maps with background graphics
• Built-in event correlation
• Out-of-the-box reporting
• Seamlesly integrated with HP OV Operations
• Integration platform for leading 3rd Party
  applications (i.e. CiscoWorks, Optivity,
  Transcend etc.)

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HP OpenView Operations Management

• Constant proactive monitoring
• Business-driven management
• Guided root cause analysis
• Intelligent agents, automatic actions
• Integrated operator instructions and annotations
• Minimun network traffic
• Sophisticated Event Correlation
• Operator and administrator roles and
  responsabilities
• Flexible management concepts Manager-of-Manager,
  Follow-the-Sun, Competence Centers
• Secure and reliable Manager-Agent Communication

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HP OpenView Operations User Roles

• Administrator
• Set up users with defined responsibilities and
  user rights
• Nodes can be added or deleted
• Configuration of monitoring parameters
• Operators
• View messages and set-up user specific browser
  filters
• Run pre-configured actions on messages, e.g.
  acknowledge, own/disown, perform action,
• Control assigned nodes with pre-defined
  applications

Administrator
Operators
Managed nodes
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HP OpenView Operations User Roles and
Responsabilities
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HP OpenView Operations Traditional Operator GUI
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HP OpenView OperationsBusiness Service Views
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Service Views
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OpenView Service Management
Service Views
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HP OpenViewOperations Agent features

• Distributed Intelligence Across Multi-Vendor
  Platforms
• Collecting
• SNMP Traps Variables
• Application and System Logfiles
• Customer Variables
• Threshold Monitoring
• NT Event Log
• Processing
• Event filtering, prioritizing and grouping
• Sophisticated event correlation
• Acting
• Buffering of messages
• Forwarding messages to predefined Management
  Systems
• Performing automatic or operator initiated actions

Systems Networks Applications Databases Internet
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HP OpenView Operations Agent Features
Distribution and Configuration from one point
Templates
Agents
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HP OpenView Operations Template Concepts

• multiple template administrators
• ability to have multiple Administrators logged
  into the management server, specifically for
  template creation and modification
• template grouping
• distribution of template to node group
• distribution of template group to node
• distribution of template group to node group
• simplified template generation
• ability to create one template for monitoring
  multiple variables (e.g., monitoring disk
  threshold levels at 70, 80, and 90)
• multiple Templates per source (opcmsg, trap)
• ability to evaluate individual source information
  (e.g. encapsulated logfiles) to multiple
  templates (e.g. security and operating system)

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HP OpenView Operations Communication Concepts
OVO management server

• System Security
• ITO Management Server installable on C2 secured
  system
• Port Security
• Management through firewalls Network Security
• DCE Security Services based on Kerberos
  technology
• encryption, authorization, authentication
• Advanced Network Security Extension
• where DCE is not available

OVO managed node
secure DCE-RPCs secret key encryption
firewall
OVO managed node
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managing the enterprisescalability for large
environments

• flexible management concept
• flexible management concept
• build up world-wide management hierarchies
• rotate management responsibility based on follow
  the sun operations shifts"
• escalate problems to distributed IT centers of
  expertise
• sophisticated event correlation engine
• management link to legacy systems
• intelligent agents spanning all major UNIX
  platforms and the Windows NT environment build up
  world-wide management hierarchies
• escalate problems to distributed IT centers of
  expertise

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event correlation services (ECS)concepts

• event correlation concept
• correlate events from networks, systems,
  applications, databases and the Internet
  resulting in reduced and more meaningful messages
  for the operators
• correlation at central management server and
  local intelligent agents on hp-ux, SUN Solaris
  and Windows NT agents
• expedites problem resolution by identifying the
  true source of problems and events
• already correlated network events by NNM can be
  leveraged by OVO to offer even stronger
  distributed event correlation
• integrate other correlation applications and use
  them as an additional information resource or to
  execute commands as part of the event processing
  (annotate node)
• seamless integration in OpenView operations

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HP OpenView Performance Management

• Low-overhead, long-term data collection
• Enables historical current in-depth performance
  analysis
• Dynamic measurement
• Powerful correlation across systems including all
  IT- sources
• Quick trending forecasting
• Sophisticated alarms

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HP OpenView Service Reporter
Comprehensive Web-based Reporting
Report Server
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HP OpenView Application ManagementSMART
Plug-Ins

• Out-of-the-Box Application Management
• Built-In application knowledge
• Pre-defined application policies (threshold,
  logfile, data collection etc.)
• Operator instructions
• Automatic and operator-initiated actions
• Application specific performance monitoring and
  reporting

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HP OpenView SMART Plug-Ins Example
Pre-defined monitoring of 80 threshold
conditions 90 monitored logfile
conditions 60 Oracle Tools 77 pre-defined
performance metrics
database status, freespace, object growth,
rollback segment contention, lock contention,
buffer sort performance, parameters, redo logs,
archives, trace files, OPS awareness, parallel
query, MTS
Operator instructions with probable cause and
suggested actions for all events
Frequently used DB Tools added to VP Application
Bank
For troubleshooting through VP Performance GUI
and Out-of-the-Box reporting with VP Reporter
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HP OpenView Application Management
E-Commerce
ERP
Messaging
Database
Internet Infrastructure
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Instant Intelligence through HP OpenView SMART
Plug-Ins

• SPI Developer program
• SPIs sold by partners
• rich functionality events, processes, actions,
  performance metrics, service reports, etc.
• full support infrastructure
• reference selling through SPI solutions guide

• SPI Gallery program
• free download from web
• event, process monitoring and some actions
• self-help support
• comarketed by ISV, included in SPI solutions
  guide
• eventually allow customers to make and submit
  enhancements

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HP OpenView End-to-End Web Transaction Management
Web Transaction Observer
Internet Services
Fire Wall
Database Server
Clients
Transaction Server
Legacy App Server
Web Server
ISP
Internet
T1 / T3
ISP
Enterprise Net
E-Zone Net
ISP
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• Why is Internet Service Management more important
  to the business than ever before ?
• Be aware of slowing response times and
  bottlenecks before your customers
• pro-active response time and availability
  monitoring for http, DNS, FTP, POP3 etc.
• Service Level Management
• Automated Performance and Service Level reporting

Internet Service Management hp OpenView Internet
Services
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firewall
App Server
Slow/no response? - where is the problem ?
FTP
DNS
Database
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hp OpenView Internet Service Management
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What can hp OpenView Internet Services do?

• actively monitors common internet services and
  protocols through simulated transaction
• actively monitors custom web-based transactions
  e.g. shopping cart through recorder/playback
  mechanism
• traditional monitoring of web servers, web
  application servers, e-commerce servers,
  firewalls etc.

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HP OpenView Internet Services

• Web
• FTP (File Transfer)
• HTTP (Web Servers)
• HTTPS (Secure Web Servers)
• HTTP_TRAN (custom transactions)
• NNTP (News service)
• Remote Access
• DIALUP (Dial Up)
• Radius (Authentication)
• WAP (Wireless Data)

• Basic Services
• DHCP (Dynamic Host Config.)
• DNS (Name Resolution)
• ICMP (Network Response Time)
• LDAP (Lightw. Directory Access)
• NTP (Network Time)
• TCP (user-defined port)
• Email
• IMAP4 (Internet Message Access)
• POP3 (Post Office)
• SMTP (Simple Mail Transfer)

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hp OpenView Internet Services - main features

• generates fixed or baseline threshold alarms on
  internet services and forwards alarms to NNM, VPO
  or VPW
• displays web-based dashboard with near-time
  status of service level violations
• offers multiple levels of drill-down e.g.
  service, service group, server, customer
• stores active performance data in MW-compatible
  format and in SR-like database for end-to-end
  graphing and reporting
• publishes daily out-of-the-box service level
  reports

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Installation and configuration in minutes!

• Configuration wizard input
• Customer/department
• Service group
• Target system
• Service Level Objective
• Probe location
• RUN!
• IMMEDIATE RESULTS!

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Web-based dashboard GUI

• intuitive web interface
• access from web-browser
• health summary at a glance
• updated every 5. minutes
• aggregated across all customers and services
• drill-down multiple levels
• restricted views with login/password

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publishes daily out of the box reports
Automated Service Reporting
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HP OpenView Enterprise IT Service Management
Overview

• AGENDA
• HP OV Building Block Architecture
• HP OV IT Service Management Integrated Network,
  System and Application Management
• HP OV Performance Management and Service
  Reporting
• HP OV SMART Plug-Ins for out-of-the-box
  Application Management
• HP OV Internet Management

Bo Rimpler Solution ArchitectSoftware
Solutions Organization Northern European Region
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(No Transcript)