End User Training:

1
End User Training

• Designing Instruction for
• Health Sciences Professionals (HSPs)

LIBR538F 2005 Greg Rowell Dean Giustini
2
Objectives

• Describe current health environment
• Discuss HSPs their learning styles
• Develop needs assessments learning objectives
• Implement evaluation methods to improve
  instructional effectiveness
• Case studies examples of end-user programs at
  Riverview hospital VGH

3
Current environment

• Information in health
• Explosion of knowledge base
• EBM research
• Teaching opportunities/threats for health
  librarians
• Educational credentialing requirements
• Impact of information technology

4
Learning processes

• Characteristics of major end-users
• Doctors, nurses, allied health, students
• Adult learning styles
• Focus on learner
• Learner-centered approach
• Facilitation

5
Teacher vs. learner-centred learning

• Teacher-centred
• Didactic lectures
• Rote memory
• Passive
• Motivation exam
• Fragmentation of knowledge
• Teacher assesses

• Learner-centred
• Active
• Group/collaborative
• Integration of knowledge
• Motivation learning
• Instructional methods vary
• Comprehension, application, problem solving
• Use self peer assessment

6
End-user programs

• Assess training needs
• Create good learning environment
• Promote participation individual lifelong
  learning
• Harness internal motivation self-sufficiency
• Give opportunities for self-assessment

7
Planning end-user programs

• Consider felt needs vs ascribed needs
• knowledge, understanding, skill development
• Process
• Present condition Desired
  condition
• Sources of information
• Methods of finding information

8
Develop good objectives

• Learning objectives describe specific,
  short-term, measurable observable behaviours
• ABCD structure
• Target audience
• Observable/measurable behaviours
• Condition
• Degree

9
Planning content

• Methods of teaching learning
• Expository, exploratory, simulation
• Outcomes STM
• Knowledge, attitudes/values, understanding
• New skills?

10
Delivery methods

• One-on-one ? small groups
• Lecture (present/demo?) ? Online tutorial?
• Participative
• Verbal nonverbal communication
• Managing participation
• Room set-up seating

11
Evaluation of end-user programs

• What? When? How? Why?
• 1. Reaction
• 2. Learning
• 3. Behaviour
• 4. Results

12
Adult learning scenarios

• Plan a one (1) hour workshop for
• Pharmacist researchers who want to learn
  evidence-based searching and PICO
• First-year nursing students who want to learn how
  to search PubMed from home
• Pediatricians who want to learn about online
  reference sources available from UBC Library