eFORCE in Supply Chain

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eFORCE in Supply Chain Logistics Services
Industry
Innovate. Execute.TM
w w w . e f o r c e g l o b a l .
c o m
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Discussion Outline

• eFORCE Overview
• eFORCE in Supply Chain Logistics Services
  Industry
• Key Industry Trends
• QA Session

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Solutions and Services
Overview

• Creative Design
• Enterprise Portals
• Enterprise Content Management
• Enterprise Application Integration
• Customer Relationship Management
• Supply Chain Management
• Enterprise Infrastructure
• Managed Services

• E-Business Projects for Global 2000
• Offices in SF, Dallas, Boston, NY/NJ,
  Denver,Houston, LA, London, Paris, Calcutta,
  Chennai
• Fixed-Price, Fixed-Time Specialists
• Standards-Based Approach
• Commitment to Customer Satisfaction

Industries
Partners

• Financial Services/Insurance
• Travel/Transportation/Logistics
• Media and Entertainment
• Telecommunications
• Automotive/Manufacturing
• Life Sciences/Pharmaceutical
• Oil/Gas/Energy

• Application MatrixOne, Interwoven, BEA,
  E.piphany, ATG, Vignette, Siebel, Stellent,
  Plumtree, SeeBeyond, SAP, BroadVision, Agentis,
  iPhrase, IBM, webMethods, TIBCO
• Infrastructure Microsoft, Oracle, Sun, IBM

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Blue Chip Clients (subset)
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Solution Offerings
IT Solutions. Guaranteed.TM
Enterprise Content Management
EnterprisePortals
Customer Relationship Management
Contribution Approval Workflow Deployment
Analysis Cross-Sell/Up-Sell Acquisition Retention
Employee Supplier Partner Customer
Enterprise Application Integration
Enterprise Infrastructure
Supply ChainManagement
Security Directory Email Network Firewalls Cluster
ing
Real-Time Business Processes Automation Adapters
Transactions ETL
Supply Chain Planning Supply Chain
Execution Network Optimization Collaboration and
Synchronization Dashboards and Cockpits RFID
Strategy Implementation
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eFORCE Services
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eFORCE Alliance Partners (sub-set)
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eFORCE Approach
Use of Methodology
Innovative Onshore Leadership combined with
Cost-Effective Offshore Delivery
A Repeatable Standards-Based Approach
that Attacks Risk Early All Consultants Certified
Focus on Quality
Use of Tools
Project Portal, Request Tracking, Knowledge
Management
CMM Certification PMI Project Manager
Certification RUP Global Delivery
Model Project Reviews
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Sample Client Testimonials
These are the smartest, hardest working, and
most personable professionals we've seen.
They're easily twice as good and twice as fast as
anyone else, so they've quickly become our
"go-to-guys" on tough assignments. I'd recommend
them without a moment's hesitation.
This was, without question, the smoothest web
project that I have been a part of -- and I've
been involved in a few. I was particularly
impressed with the talent and commitment of
eFORCE in making this project a success. Again,
thank you for making this such a meaningful five
months.
It was an impossible deadline and the odds were
truly against us. We pulled it off by the
sacrifices you all made. Sacrifices of your time
and talent, missing time with loved ones to make
sure things were going right, missing
appointments to get one more thing done, missing
hours of sleep worrying about each detail. Words
can't describe what a team you have at eFORCE.
"From its inception as a company in March 1999,
eBusiness integrator eFORCE has achieved
excellent visibility in the Web services
marketplace with solutions across the value chain
encompassing eCommerce, Customer Support, Supply
Chain, and Mobile Commerce. The young firm has a
blue chip list of F1000 companies eFORCE
success thus far can be attributed to the
leadership efforts of a seasoned, senior
management team."
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Discussion Outline

• eFORCE Overview
• eFORCE in Supply Chain Logistics Services
  Industry
• Key Industry Trends
• QA Session

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Industry Challenges

• The Supply Chain Services sector is faced with
  ever increasing technology based issues and
  challenges
• Heavy customer integration and information
  visibility requirements for both supply chain
  planning and execution business processes.
• Need to deliver 3PL and Logistics services in
  tandem with customer's business processes
• Customers expect an ever increasing level of IT
  competency and sophistication from their service
  provider.
• The service provider has no choice but to step on
  to and attempt to keep up with rapidly changing
  technology.
• The customers are increasingly not willing to pay
  the logistics service provider to deliver these
  IT capabilities.
• In summary, IT competency is at best a break even
  and in most cases a loss leader.
• Traditionally, provider growth is driven by a
  mode of mergers and acquisition as a means of
  expanding the service portfolio and geographic
  reach
• This inherently creates significant post merger
  integration challenges in the areas of IT
  infrastructures, application solutions,
  information collaboration and providing a single
  face to the customer.

Situation

• This mandates a critical evaluation of IT
  operations with a view to drastically reduce
  costs while increasing customer service levels in
  several key IT functions/domains
• Application development
• Software Quality Assurance
• Application Maintenance
• Customer integration lifecycle management
  (Customer On-Boarding)

Opportunity

• eFORCE value proposition delivers
• Ability to focus on and invest in core business
• Ability to keep abreast of technology and
  application advancements
• Variable capacity (Supply-On-Demand) for customer
  and internal IT/IS initiatives
• Reduction of cost structure
• Increased return on investment and assets

Proposition
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Pragmatic Proven Approach
Key Questions

• Business Do you have an optimal IT/IS strategy
  and does it deliver the KPI and ROI they need?
• Technology Are you optimally leveraging an
  effective portfolio of technology and services
  capabilities? Are you able to satisfy customer
  requirements in a timely and cost effective
  manner?
• Implementation Road Map What would it take to
  deploy an effective and pragmatic approach to
  your IT/IS function? What are the key milestones
  and what is the timing to get there?
• Financial What is the cost of such a program
  and what is the return-on-investment?
• Risk Assessment What are the potential risks of
  outsourcing a part or all of your IT/IS functions
  and applications or not doing so at all?

Our Approach

• Addresses the Critical Success Factors Process,
  Technology, Implementation Planning, Financial
  and Governance to ensure a practical strategy and
  a well defined path to realistic benefits
• Involves a multi-disciplinary team of (technical,
  process and project management personnel) with
  proven expertise in Supply Chain Management
  engagements
• Deliver Strong Competency in Application
  Development, Software Quality Assurance and
  Outsourcing
• Proven Methodology and certified expert resources
• Well balanced approach On Site, Off- site, Off
  Shore capabilities to handle the competitive
  lifecycle of internal and customer engagements
• Can offer dedicated development and
  implementation force ( if required) with rapid
  ramp up as needed
• Will reduce costs while increasing customer
  responsiveness

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Focused Initiatives

• External Initiatives ( Customers and Partners)
• EAI (Enterprise Application Integration)
• Integration with Customers/Partners back office
  and front office systems and business process
  workflow
• Application development, SQA and Maintenance
• RFID
• Assessments, Pilots and Implementations
• Deployment teams who will work in tandem with our
  3PL partners to deliver on the major pilot
  initiatives in the industry today, as the
  majority of manufactures are not prepared to
  disrupt their current operations until the
  pilots lead to a more permanent initiative and
  are looking to outsource this function to their
  logistics partners, at least for the pilot phase.
• Wal-Mart Top 100 suppliers by January 2005
• Target Top 100 suppliers by June 2005
• Albertsons Top 100 suppliers by April 2005
• Department of Defense

• Internal Initiatives
• Application Development, SQA, Maintenance
  Global Development Centers
• Portals ( Customer, Partner and Internal)
• Supply Chain Applications
• Planning and Execution Systems
• CRM Applications
• Data Warehousing and Business Intelligence
• Dashboards and Cockpits

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Modes of Partnership

• Project Based
• Application Development, SQA and Maintenance
• Customer Integration and Implementation Services
• Dedicated Global Development Center
• Application Development, SQA and Maintenance
• Customer Life Cycle Management Team
• eFORCE performs the integration, application
  support, maintenance functions via integrated
  portfolio of on-site, off-site and offshore
  capabilities.
• Multi functional team ( SCM business consultants,
  technical experts and program/project management)
• Delivered via resources dedicated to the
  partnership supplemented by variable on-demand
  capacity

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Industry Qualifications
Sample Industry Clients
Industry Solutions

• Enterprise Architecture
• e-Business Strategy
• Technology Migration Strategy and Execution
• Business Intelligence
• Customer Self-Service Extranets
• Global Account Team Intranets and Collaboration
• Inventory Management
• RFID Strategy and Implementation
• Pricing Engines
• Route Searching
• Cargo/Shipment Tracking
• Airline Flight Data Integration
• Email Alerts and Reminders
• Content Management
• Auction/Exchange
• Offer/Counter Offer/Negotiation Workflow
  Management
• Wireless Integration

Plus Various Other Clients
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eFORCE Track Record
eFORCE has helped leading Air, Trucking and Ocean
Transportation and Logistics providers in the
areas of

• Supply chain IT strategy ( Global Enterprise
  Wide) and deployment
• Decision support IT strategy and deployment
• Design of complex, collaborative extended supply
  chains
• Logistics and 3PL business solutions development
• Dynamic pricing, price optimization, yield
  management
• Business portal
• Customer relationship management
• Track and trace solutions
• RFID
• Information visibility and decision support
  solutions

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Air Cargo Customer Portal Case Study

• CLIENT
• Consortium of major airlines
• GOAL
• Develop a high-performance, scalable and reliable
  application for freight forwarders to reduce
  operating costs and increase operational
  efficiency.
• FEATURES
• external integration with airline flight data
  feeds.
• e-mail alerts for agents and members
• cargo tracking
• content management
• member profile pricing engine
• custom workflow management for offer negotiations
• Real-time offer/counter-offer negotiation process
• SOLUTION
• Fixed Price/Fixed Time

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Global 10 Logistics Corporation Case Study
? Partner since 2001 ? Technical Leadership to
Reduce Project Risks ? Fixed-Price/Fixed-Time
Onshore/Offshore Development ? Understanding of
Client's Business and IT Requirements ? Global
Support U.K., U.S., Asia, Europe, India

• Project A
• IT Architecture Validation
• Large-Scale Requirements Gathering and Analysis
• Project B
• Enterprise J2EE Software Architecture Assessment
• Project C
• Global Shipment Database - High Performance
  Assessment
• Project D
• Service Oriented Architecture Validation
• Project E
• Integrated Portal Extranet Implementation
• Project F
• IT Integration Strategy

• Project G
• Enterprise Application Architecture
• Project H
• National Billing Systems Architecture Consulting
• Project I
• Desktop Application Deployment Strategy
• Project J
• Business Intelligence Architecture
• Project K
• Software Quality Assurance Testing
• Project L
• Technology Evaluation

• Desktop Application Deployment Strategy KL
  2003
• Business Intelligence Architecture UK/Global
  2003
• Enterprise Physical Architecture UK/Global
  2003/2004
• GEMA SQA Testing Scottsdale 2003
• Open Harbor Technical Assessment Scottsdale
  2003/2004
• Independent Vendor Verification (IVV)
  Scottsdale/Indian - 2003 to present

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Global 10 Logistics Corp. Customer Extranet Case
Study
Consolidation of Existing Web Applications and
Tools Innovative Extranet / Intranet Integration

• Global Client/eFORCE Project Team Europe, U.S.,
  Kuala Lumpur, Australia, Singapore, Germany
• Global Customer Extranet Self-Service
• Account Team Intranet Tools
• Collaboration between Intranet and Extranet
• Integrated Portal-based Solution
• Multi-Phase Fixed-Price/Fixed-Time Project
• Dual-Shore Delivery
• On-Time/On-Budget

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J.B. Hunt Case Study

• E-Business Strategy Project
• Evaluation of 20 Projects
• Scope, High-Level Requirements of Top 5 Projects
• Corporate Site Makeover
• Definition of Employee, Customer, and Vendor
  Portals
• ROI Roadmap 25 Million/Year

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Container Tracking Case Study

• CLIENT
• Supplier of 3PL solutions to manufacturing
  companies
• GOAL
• Design of a 3PL Logistics Portal
• FEATURES
• On-line tracking of shipping containers
• Complex invoicing process to rental customers
  based on usage, transit-info, damage or loss
• TECHNOLOGY
• OpenSource
• Oracle
• Solaris
• SOLUTION
• Fixed Price, Fixed Time

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Multi-Modal Transportation Company Case Study

• CLIENT
• Multi-modal transportation company
• GOAL
• Design of a 3PL Logistics Portal
• FEATURES
• Forward/Reverse Logistics
• Supply Chain
• Inventory Management, Warehouse Management
• Multi-client catalog/SKU (stock keeping unit)
  management
• Customer Service
• Order Entry
• Customer Portal
• TECHNOLOGY
• BEA (J2EE)
• HP UX
• Oracle
• SOLUTION
• Time and Materials

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Discussion Outline

• eFORCE Overview
• eFORCE in Supply Chain Logistics Services
  Industry
• Key Industry Trends
• QA Session

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Key Industry IT Trends

• Enterprise Portal Trends
• Many Disparate Web Site/App Initiatives ? Fewer
  Integrated Portal Initiatives, even across
  Constituencies (Employee, Customer, Partner, )
• Many Disparate Niche Technologies ? Fewer
  Integrated Mainstream Technologies
• New Greenfield Development ? New Combined with
  Pragmatic Reuse
• Content and Transaction Silos ? Integrated
  Contextual User Experience
• Departmental Silos ? User-Focused Business
  Process-based User Experience
• Web Only ? Architecture for Multi-Channel Use
• More and More Self Service
• Enterprise Content Management Trends
• Disparate (Departmental) People, Process, and
  Technologies ? Consolidation
• Disparate Content Management, Document
  Management, Portal ? Integrated Initiatives
• Web Content Management ? Digital Asset
  Management
• Enterprise Only ? Content Syndication / Cross
  Supply Chain
• Separate Code, Data, Content ? Coordinated
  Management and Deployment
• CRM Trends
• Silo Systems and Departments ? 360º View of
  Customer
• Transactional Focus ? Relationship / Life-Time
  Customer Value Focus
• Disparate Channels (Phone, Mail, Web, Email) ?
  Multi-Channel Integration
• Product Focus ? Integrated Solution Focus

Priorities

• Cost Savings
• Improved Stakeholder Satisfaction
• Increase Revenue

Themes

• ROI
• Consolidation
• Highly Leveraged Mid-Term Spending
• Outsourcing
• High Re-use
• SOA / COTS Balance

• Enterprise IT Architecture Trends
• Service Oriented Architecture
• More, Smarter Re-Use than Ever Before
• COTS but High Integration Expectations
• Open Source Acceptance
• Migration to J2EE and.NET Architectures

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Discussion Outline

• eFORCE Overview
• eFORCE in Supply Chain / Logistics
• Key Industry Trends
• QA Session

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Innovate. Execute.TM
w w w . e f o r c e g l o b a l .
c o m