Quality Management

1
Quality Management

• Ross L. Fink

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What is Quality?
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Definitions of Quality

• Design Quality
• Product Quality
• Customer Satisfaction

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Product Delivery System
Where is Quality Measured?
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Relationship Between Type of Quality Definition,
Type of Worker and Phase of Product Delivery
System
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What Components Should a Quality Management
System Contain?
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Quality Management Systems

• Customer--Driven Quality
• Leadership--Top Management
• Management by Fact
• Continuous Improvement
• Employee Participation and Development
• Fast Response
• Design Quality and Prevention
• Long-Range Outlook
• Partnership Development