Born with the Chip

1
Born with the Chip

• Theyre coming! Are You Ready?

2
We Passed the First Test Whats Next?

• Kids today (and back to the 1980s) have grown up
  with computers. Its part of their cultural DNA.

3
9 ways millennials are different

• Format agnostic
• Nomadic
• Multitasking
• Experiential
• Collaborative
• Integrated
• Principled
• Adaptive
• Direct

4
Format Agnostic

• One Stop Shopping
• Multimedia Searchtools

5
Nomadic

• The web is 24/7, so they expect everything to be
  24/7.
  
• PDAs, digital phones, IM, e-mail, etc. etc.

6
Multitasking

• Multitasking is a core behavior millennials can
  listen to their ipod while surfing the web and
  adding content to a homework assignment.
  
• This is not bad!

7
Collaborative

• Only 5 of people over 30 have an IM account.
  Over 85 of millennials have IM!

8
Principled

• Millennials display high levels of veganism,
  political action, environmentalism, volunteerism,
  etc.

9
Direct

• Millennials will ask for help, and will speak up
  when a service does not meet their expectations!

10
Are We Ready????

• This is the next generation of students, grad
  students and scholars--how do we serve this
  population?