eGovernment in Vienn DI Eberhard Binder City of Vienna

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eGovernment in Vienn_at_DI Eberhard BinderCity of
Vienna
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What is Electronic Government?
eGovernment stands for the intensive utilisation
of information and communication technologies
(ICT) for the purpose of forming public intent
and offerering services at the political and the
administrative level.
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Why Electronic Government?

• Expectation of Citizens !
• Promotion for Business Location !
• Fuel to Modernizing Public Administration!
• There is no Alternative!

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Internet Usage by Age
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Electronic Government

• All are Involved
• eGovernment concerns the Acts of Administration
  as a Whole and also Political Processes.
• New Services for Citizens and Electronic
  Democracy are only the Top of the Iceberg.

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Electronic Government

• An Organisational Challenge
• A Broad Re-engineering of Processes and
  Resources of the Tasks of Administration by
  extensive Use of Information Technologies is now
  in Reach.
• Process Re-engineering is a Fundamental
  Prerequisite for Making Full Use of the Potential
  of Information Technologies.

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Electronic Government

• Act Now!
• Many Prerequisites for Successful Use of IT in
  Administration are still to be Set in Action.
• Eventual Legal Restrictions of Using IT and
  Co-operation between Administrative Units are to
  be Lifted.
• Nevertheless Start !

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Customer Oriented Architecture
Electronic Government
The Multi-Channel-Approach is Essential!
Sales
Production
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The Citizens Access to Public Admin
FRONTOFFICE
One Stop Shop
Department
Call Center
E-Mail
SMS
WWW WAP
Fax
Adm. Post
Dept.
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What is eVienna ?
eVienna is an electronic government umbrella
project initiated by the Vienna City
Administration to stress the role of ICT in
dealing with citizens needs.
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Strategic Objectives of eVienna

• Providing Information and Services
• Transparency
• Involvement in the decision-making process / Co-
  Determination
• Enhancing Co-Operation

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Information and Services

• Interactive services based on information and
  communication technologies are to support
  citizens in dealing with public authorities in
  all Situations of Life.
• Life Episode Target and Customer Care instead of
  Department Orientation and Competence
  Distribution

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Situations of Life

• Children from 0 to 2
• Children from 2 to 6
• Education and Training
• Marriage
• Finding a Flat/Moving
• Family-Specific Situations
• Women-Specific Situations

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Situations of Life contd.

• Elections and Direct Democracy
• Public and Private Transport
• Business and Industry
• Health Care and Persons with Special Needs
• Senior Citizens
• Leisure Time and Sports
• Specific Projects

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Transparency

• Give Citizens and Business maximum Insight into
  Administrative Procedures
• Strengthen the Confidence of the Citizens in
  their City Administration
• no longer Black Box Public AdministrationCitiz
  ens have the Chance to take (partly) the
  Responsibility for the Quality Control of
  Procedures concerning their Services.

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Co- Determination

• Citizens are to Participate in Decision-Making
  and Planning Processes Initiated by the City
  Administration or by Political Committees.

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Co-operation

• Some Tasks of the Public Administration could be
  Performed by Individuals or Private Associations.
  
• Sharing Responsibilities between the City and its
  Citizens helps to Strengthen Peoples Commitment
  to Communal Tasks and to Save Resources in Public
  Administration.

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Strategies of Proceeding

• Top Down
• Bottom Up
• No IT Project - but a Departmental Project
• Promoted by Persons of Authority

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Constraints

• Costs
• Critical Mass

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Constraints

• Security
• Electronic Identification

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The Chances

• We are able to offer Modern and Competent
  Services to Citizens with an Easy and Simple Way
  of Access.
• Citizens will feel not only Very Well
  Administrated but also well Informed and
  Involved.

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The Chances

• Public Administration will present itself as a
  Professional Partner to the Economy. The required
  processes are performed promptly and with a
  minimum of resources.
• Business will consider it as an advantage to be
  located in Our City.

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• DI Eberhard BinderCity Of Vienna
• Chief Executive Office -
• EDP and Information Managemente-mail
  binder_at_mdi.magwien.gv.atTel 43-1-4000-75011Fax
  43-1-4000-99-75011
• http//www.wien.at