Social Awareness

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Social Awareness

• Alan Chen, Elaine Huang, Kent Lyons, Michael Terry

2
Project Overview

• GVU holds over 40 events per year
• Broadcasts event information to an
  interdisciplinary group
• Feedback to office weak
• Existing communication channels
• Email
• Web
• Flyers
• Word-of-mouth

3
Project Goals

• Strengthen communication lines between GVU center
  and its members
• Increase awareness of events among members
• Provide cues to relevance of events to individual
  members

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Design overview

• Users inundated with information
• Time and attention demands
• Grouped according to research interests
• Word of mouth influential, common communication
  method
• Personally relevant information
• Error-prone, transient
• MOVIE CLIP

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Usability Criteria

• Familiarity
• Task conformance
• Task migratability
• Quick to learn and use, to meet needs of user
  population

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Augmented Word-of-mouth Exchange(AWE)

• Design models and augments word-of-mouth
  communication
• Portable, handheld device with RF communication
  capabilities
• Events and attendance information automatically
  exchanged
• Persistent, accurate communications between
  physically collocated people
• Enhanced awareness of planned attendance by
  research groups
• MOVIE CLIP

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Evaluation Methods

• Cooperative evaluation yielded most valuable
  results
• Expert evaluations (cognitive walkthrough,
  heuristic evaluation) more structured, offered
  fewer opportunities for general feedback

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Evaluation Results

• Interface easily navigable for most users
• Primary problems found in our scheduling
  mechanism
• Some button labels ambiguous in meaning and use
  (Done button)
• Users couldnt always predict behavior

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Evaluation Results Continued

• Meaning of popularity bars unclear
• Concept of what constitutes a group required
  explanation
• Calendar view may be misleading

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Future Directions

• Improve scheduling mechanism
• Define own groups
• Addressing privacy concerns
• Multiple sources generating new events
• Filtering