FRA PCL Human Factors

1
Form
2
Frequency Scale
3
Frequencies
4
Grading Scale
5
Grading
6
Repeat Debriefed Standard
Excellent ? ? ?
? Unsatisfactory Marginal Satisfactory
Excellent
7
Basic Performance of Flight Crew

• Technical
• Manual Aeroplane Control (TM)
• Knowledge of Systems (TS)
• Use of Automation (TA)

• Procedural
• Knowledge of Procedures (PK)
• Adherence to Procedures (PA)

• Interpersonal
• Communication (IC)
• Leadership and Teamwork (IL)
• Workload Management (IW)
• Situation Awareness and Decision Making (ID)

8
Reasoning
9
Reasoning
10
Identified Necessary Actions

• Define detailed observable rating criteria
  Description of company standard
• By observing frequencies of behaviourthe
  progress and the absolute performanceto be
  described
• Instructors observe largely the same
• Make transparent for the trainee

11
Evaluation

• absolute
• actually observed (and recorded) frequencies
• compared to the ready" pilot (Commander resp.
  First Officer)

• relative
• actually observed (and recorded) frequencies
• in relation to the training phase
• with pre-defined levels of performance
  frequencies

Performance and Progress
12
Definition
The Landing Pilot is initially the Handling Pilot
and will handle the take-off and landing, except
in role reversal when he is the Non-Handling
Pilot for taxi until the Handling Non-Landing
Pilot hands the handling to the Landing Pilot at
80 knots. The Non-Landing (Non-Handling, since
the Landing Pilot is handling) Pilot reads the
checklist to the Handling Landing Pilot until
after the Before Descent Checklist completion,
when the Handling Landing Pilot hands the
handling to the NonHandling Non-Landing Pilot who
then becomes the Handling Non-Landing Pilot, eh
langind nonsense nonhanging Polit
non-checklist........... (from Birdspeed Update
to Flight Operations Manual,courtesy of ABS
Magazine in Wichita)from Flight International,
12.Mar.96
13
Observation
14
Observation contd.
15
Reasoning (Unsatisfactory LS)
X
X
X
X
X
X
7.2.5. Twice only in 800 Ft, once not at all
established 7.3.1. Went below LDG-MIN 7.4.1 One
forced landing iso g/a
X
X
X
X
16
Excerpt of possible observations
X
Communication
X
X
X
X
X
Leadership Teamwork
at least 17 out of 33 criteria not met
X
X
X
X
X
Workload Management
X
X
X
X
X
X
SA Decision Making
X
X
X
17
Observation contd.
18
What Next?

• Principles of Behaviour Assessment in
  NOTECHS/JARTEL
• Development of Lufthansas New Behaviour Marker
  System
• Crosslinking NOTECHS to LH Interpersonal
  Competences
• The Implementation Case Lufthansas Evaluation
  Method
• Usability Study
• Summary