Ian R Fielder

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Ian R Fielder FM Service Industry Perspective
USA and The U.K.
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A Global View of Facilities Management

• In the beginning there was FM?
• Typical corporate structure
• The Supplier Base!
• Where in the World
• Why are people attracted to It?
• Understanding the business strategy
• What is Facilities Management Today?
• FM tomorrow?

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What is Integrated Facilities Management?
Accounts
IT
Personnel
Core Business
Property Facilities
Purchasing
Transport
Distribution

• Focus on Core Business
• Reduced Costs
• Increased Flexibility
• Improved Service Quality
• Introduce Best Practice
• Establish a Vehicle for Change

Risk!
Drivers for Change
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Typical Corporate Structure
Strategic
Tactical
Operational
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Typical Corporate Structure
Fleet Management
Projects
Fabric
Landscape
Office Services
Purchasing
Operational
Cleaning
Catering
Security
ME
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Typical Corporate Structure
Operational
ME and Security
Catering Cleaning
Office Services Purchasing Fleet Management
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Typical Corporate Structure
Non-core
Consolidation
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The Supplier Base
Construction
Professions
Management Buy-Outs
Single Service Providers
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Key Clients in Europe
SWITZERLAND

• SUN MICRO
• NOVARTIS

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JCIFM Across the World
Providing Services for over 1 Billion sq. ft. of
property
JCI Corporate HQ Milwaukee, WI JCIFM
HQ Atlanta Canada Brazil United
Kingdom Germany France Italy Netherlands Spain Sca
ndinavia Belgium SEMEA (Portugal, Greece, Turkey,
M.East) Thailand Malaysia Singapore/Hong
Kong Australia South Africa Japan
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Business Context

• Understanding the Business Strategy

Know your Organisation!
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Provide Manage the Working Environment
Understand the Business Strategy

• Mission CSFs
• Business Trends
• Financial Objectives
• Core/Non Core Direction

• Image
• Organisation
• Info Systems

Manage Operate the Estate
Develop the
Property Strategy

• Performance Review
• Market Analysis
• Workplace Innovation
• Financial Risk Analysis

• Asset Management
• Estate Management
• Building Services Management
• Change Management
• Statutory Compliance
• Environment Health Safety
• User Satisfaction
• Measure Performance

Fulfilment
Development
Implement the Plan
Identify the Options

• Procurement Route
• Lease vs Buy
• Workplace Development

Develop the Implementation Plan

• Project Management
• Design
• Construction
• Procurement
• Control of Cost, Risk
• Programme
• Marketing Disposal

• Prepare Outline Brief
• Negotiate with Authorities
• Appoint the Team

• Risk Management Strategy
• Measurement Criteria

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Johnson Controls in the UK
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Quality Building Environments
World leader in creating and managing Quality
Building Environments that are

• Safe Secure
• Healthy
• Comfortable
• Productive
• Energy Efficient

By using global, expert knowledge of buildings to
provide technologically advanced, innovative
solutions
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Johnson Controls in the USA

• Facility Operations Services
• Operations Maintenance
• Building Management Systems
• Systems Integration incl. Fire Security
• Computerised Maintenance Management
• Financed Projects/Retrofits
• Energy Environmental Control
• HVAC/Refrigeration Products

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Our Service Philosophy
Understanding ClientsBusiness Needs
Consistent National Approach
Asset Management
Business Continuity
EnergyManagement
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What is Facilities Management Today?
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The Market Today

• Roadmap
• IT
• Petrochemical
• Government
• Finance
• Manufacturing
• Pharmaceutical
• Telecommunication

• Focus on Core Business
• Reduced Costs
• Increased Flexibility
• Improved Service Quality
• Introduce Best Practice
• Establish a Vehicle for Change
• Risk Transfer

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Outsourcing Are we only at the beginning?

• What has changed?
• Commercial PFIs
• Asset Purchase lease back
• Short term lets
• Globalisation
• People are the asset
• The Shared Service Business Unit