Steven Di Pietro

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• Steven Di Pietro

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What is Service- matching
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The more things change the more they stay the same

• You bend down and raise your voice.

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Pounders
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Nurturers
Waffle Chat Long explanations Explain emotions
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Followers
Data Process
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Independents
Air heads No detail Need systems Expect more
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Real Life Customers

• I just recently move here and I was shopping for
  an affordable vehicle that I could afford while I
  was looking for a job to supplement my wifes
  income. I searched the Internet for Mazda dealers
  Sydney and was inundated with search results. I
  finally narrowed it down to one place and went in
  to take a look. Hornsby Mazda (www.hornsbymazda.co
  m.au) I was really impressed with the service I
  received. I was so used to American car salesman
  that are extremely pushed and once you give them
  you number or email they contact you about 6
  times a day. These guys were really great.
  http//www.artofthestorm.com/autos/found-a-dealer/
  

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Response
I had my car serviced here for the 10000k
service. Very professional, pricey, watch out for
they will do stuff that you dont ask for. The
car does feel perkier when you leave the
place. I believe Axela 3 (Clinton) member of OMC
works in the detailing dept. Could ask him to
make sure they do a good job
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Social Service
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Customers are watching!
Monitor
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Yes please!
Feedback
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Customers transmit
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I have a voice
The new customer truth
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These social networks?
Have you heard of all these Social Networks?
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He is heard
and hes giving great feedback
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Some bloggers are heard by tens of thousands of
people everyday
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When Im heard
Ill tell Everyone
I suggest
Im converted!
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60 Stores 8000 people/month
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616 sales 8,914
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79
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343 sales 4,457.00
Commitment to Purchase
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79
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480 sales 6,240
Additional Product
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1 401
5 1,854