Information Services

1
Information Services TechnologyWho Are They
Anyway?

• IT Partners Spring Conference
• Tuesday, April 19, 2005
• 1015-1100
• Greg Anderson, Director Client Support Services
• Christine Cavanna, Strategic Communications Lead

2
Overall IST Organizational Structure
Jerry Grochow VP for Information Services
Technology
Wayne Turner Strategic Planning
for Administrative Comp.
Christine Cavanna Special Asst to VP (Strategic
Communications)
Angie Milonas Sr. Manager Finance
Steve Winig Special Asst to VP (Proj Mgmt Rela.
Mgmt)
Allison Dolan Director Telephony and IST Shared
Services
Theresa Regan Director Operations
Infrastructure Svcs
Greg Anderson Director Client Support Services
Mark Damian Acting Director Administrative Computi
ng
Vijay Kumar Director Academic Computing
3
Overall IST Organizational Structure
Jerry Grochow VP for Information Services
Technology
Wayne Turner Strategic Planning
for Administrative Comp.
Christine Cavanna Special Asst to VP (Strategic
Communications)
Angie Milonas Sr. Manager Finance
Steve Winig Special Asst to VP (Proj Mgmt Rela.
Mgmt)
Allison Dolan Director Telephony and IST Shared
Services
Theresa Regan Director Operations
Infrastructure Svcs
Greg Anderson Director Client Support Services
Mark Damian Acting Director Administrative Computi
ng
Vijay Kumar Director Academic Computing
Installation Spaces Athena Clusters Acad
Svcs Classrooms, Cable TV Laptops 11
Computing High Perform. Computing Curriculum
Integration Support Faculty Consulting
Stellar Support Application Support
GIS/Spatial Data Tablets/PDA
Experiments Software Services Special Apps
Athena and Application Software including 3rd
party Ed Tech common tools Sakai,
OKI Communications Ed Tech Times, etc.
SAP Enterprise Projects Financial
Logistics HR-Payroll EHS Technical Services
Web Services SAP Tech ABAP
Development QA/Testing Enterprise
Apps R3 Admin SAP Basis Departmental
Applications
MIT Home Page Departmental IT Resources
Desktop Deployment Preventative
Maintenance Training, Consulting and
Publications Web Consulting Usability
Accessibility (ATIC) Software Licensing
Distr. IT Security Support
Network Architecture External
Connectivity Infrastructure Planning IST
outside plant win.mit.edu domain TechTime
MIT Mail Svcs MIT Web Svcs MIT.EDU
Namespace Authentication Authorization
MIT Remote Access Telecomm Network
Installations Jack installations physical
layer consulting, MITnet activations
Wireless installations IP addressing etc
Telephony 5ESS Operations Telephone Client
Support Telephone Information Center IST
Shared Services HR/Competency Group
Administrative Svcs Financial Services
4
What We Do Sample of Key Services

• Application Development
• Cable Television
• Certificates
• Consulting (technology,
• project management, business process)
• Desktop Support
• Email

• Network/Connectivity
• Security/Backup/Virus Protection
• Software
• Training
• Web Services
• Hardware
• Hosting/Co-location

5
Common Questions
How do I report problems? Computing Help Desk
computing-help_at_mit.edu Computing Help is the
front door to IST services at MIT Walk-in
hours 617.253.1101 M-F 915-5 Building N42
  Software where do I get it? MIT Software
Downloads http//web.mit.edu/software/ Members
of the MIT community can download many programs
at no cost, such as e-mail, Web browsers, file
transfer more. Microsoft Campus Agreement
(MSCA) http//web.mit.edu/ist/services/software/ms
ca.html MIT has signed an MSCA providing Windows
XP Professional and Microsoft Office for much of
the MIT community. If eligible, licenses are
available at no additional cost. Volume License
Software http//web.mit.edu/ist/products/vsls/ A
dditional software is available to the MIT
community via other media such as CDs.
GovConnection http//web.mit.edu/ecat/govconnect
ion/ GovConnecdtion is an online catalog that
provides discount software purchases for the MIT
community. MIT's Microsoft Select
Agreement http//web.mit.edu/ist/products/vsls/ms-
select.html Microsoft products are available for
MIT Departmental purchases at a very good price
via the Microsoft Select Agreement. Network
Services where can I get it? How do I report
outages? How do I get new services? Reporting
outages Computing Help Desk
computing-help_at_mit.edu Getting Services
Network/Connectivity quick link from IST Home
page http//web.mit.edu/ist/topics/network/ind
ex.html
6
Communicating With IST

• IST Web site http//web.mit.edu/ist
• IST Computing Help Desk computing-help_at_mit.edu
• IST Communications Team ist-comm_at_mit.edu
• IST Relationship Managers ist-rm_at_mit.edu

7
What Does IT Partners want need to know about
us?

• How can we help you?
• What do you want to know?