Operational Perspective

1
Operational Perspective

• Simon Waller
• Head of Environment
• Beacon Open Day
• Monday 16th October, 2006

2
Operational Perspective

• Background to Alternate Weekly Collections (AWCs)
• Dovetail collection regimes
• Community engagement
• Community Waste Liaison Officer (CWLO)
• How we have improved
• Current issues
• Issues for future development

3
Operational Perspective

• Background to AWCs
• Nationally increasing trend to AWCs
• Tees Valley RCBC and Hartlepool AWC
• Green Waste Pilot Saltburn in summer 2003
  summer 2004, covering 2500 properties
• AWC and zonal clearance launched 1st Feb 2005
• Autumn 2005 viewfinder survey min.
  participation 87

4
Operational Perspective

• Dovetail collection regimes
• Residual waste, green waste, plastics and
  cardboard collections in house
• Glass, paper, cans sub contracted
• Revision of service, eg. cardboard

5
Operational Perspective

• Public engagement
• Pre-implementation liaison group
• Area Environment Committees (AECs)
• Schools Waste Liaison Officer
• Public/community groups
• Recycling mascot - Monti
• Surgeries, roadshows and events
• Community newsletters, River, Coast Country
  Magazine, recycling calendar
• Website, call centre, media

6
Operational Perspective

• Community Waste Liaison Officer
• WRAP grant funded a CWLO from Oct 2004
• Door knocking
• Home waste audits
• Barbara won the Councils
• Employee of the Year Award
• in June 2006

7
Operation PerspectiveHow we have improved
8
Operation PerspectiveHow we have improved
9
Operational Perspective

• Current issues
• WRAP drip feed consistent message
• Containment advice
• Contamination
• Perception of a reduced service same amount, new
  way
• Zonal clearance weather, shut downs
• Call centre / back office
• Driver / loader route familiarisation
• Not one size fits all- access/local issues
• Choice of receptacles

10
Operational Perspective

• Issues for future development
• Winter green waste
• Promote home composting, kitchen waste
• Side waste / enforcement
• Compartmentalised bins and wagons
• Maximise grant funding
• Service development, best practice
• Partnerships, working efficiencies, Tees Valley
• Training
• Sustained public buy-in

11
Summary

• Balance round tonnages
• Integrate with other services
• Good back office and front office
• Clear information
• Learn from others
• Lucky if you can start with a clean sheet of
  paper
• Need commitment from workforce, Members and
  residents
• Ride the storm