TEACHING VALUE WITHIN THE SLIS CURRICULUM:

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TEACHING VALUE WITHIN THE SLIS CURRICULUM

• CHALLENGES AND OPPORTUNITIES PROVIDED BY THE
  SPECIAL LIBRARIES COURSE

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PRESENTED BY

• Dr. Judy Marley, Assistant Professor
• School of Library and Information Science
• The University of South Carolina
• marleyj_at_gwm.sc.edu

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INTRODUCTION BACKGROUND INTO THE DEVELOPMENT OF
VALUE-CENTERED PROJECTS

• Lean economic conditions, downsizing and
  reorganization during the 1980s within parent
  organizations managers of special libraries
  respond by conducting research into
  value-centered projects
• Decade of the 1990s characterized by continuance
  of inflexible economic conditions special
  library managers perfect a wide variety of
  value-centered approaches
• Contemporary managers of the early 21st century
  need competencies in designing and communicating
  value as never before M.L.I.S. programs offer
  few opportunities to develop these competencies
  

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REVIEW OF THE LITERATURE FOUR CATEGORIES OF
VALUE-CENTERED ARTICLES

• Monetary value determined by time-saved methods
• Monetary value by productivity gains
• Cost-benefit analyses
• Other approaches and aspects of the topic

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TIME-SAVED METHODS

• K.C. Rosenberg (1974) Library services given
  ranks by users
• Helen Manning (1987) Asked potential users three
  key questions related to job performance, hours
  saved by library services and hours saved by
  librarian
• Jose-Marie Griffith and Donald King (1993)
  Summarized results from 27 different independent
  studies

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PRODUCTIVITY GAINS

• Robert Hayes (1982) Studied data from 50
  manufacturing industries from 1967 and 51
  industries from 1972 relationship between
  increased added value and investment in
  information resources
• Michael Koenig and Daniel Gans (1975) Positive
  linear relationship between size of R D budget
  and number of therapeutic advances
• Michael Koenig (1992) Information-dependent
  organizations under-invest in information
  services

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COST-BENEFIT ANALYSES

• Robert Bickner (1983) Examined macro vs.
  micro-cost analysis, minimizing costs, and
  comparisons of cost-benefit ratios with
  alternatives
• Gene Danilenko (1994) Describe Activity Based
  Costing system and cost drivers
• Michael Koenig (1992) Three different methods
  for calculating cost-benefit ratios
• Griffith and King (1993) Strong commitment to
  cost-benefit techniques

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OTHER ASPECTS OF TOPIC

• Joanne Gard Marshall (2000) Library services
  that improve users job productivity or quality
  of life
• Christine Olson (2002) Value criteria and
  branding strategies
• Jan Sykes (2003) Perceived value of
  strategically important information
• Joseph Matthews (2003) Balanced scorecard and
  user-centered criteria for assessing value

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THE BOTTOM LINE DETERMINING AND COMMUNICATING
THE VALUE OF THE SPECIAL LIBRARY

• Joseph R. Matthew, author (2002) Book that
  reviews a four-part model for measuring
  performance
• Process of building librarys balanced scorecard
• Hints on communicating librarys value

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WEBSITES

• Valuing Library Services Short overview with
  tips for locating articles within trade and
  industry databases http//insitepro.com/donald2.h
  tm
• The Value of the Library Five-page
  bibliography http//www.dochzi.com/bibs/valueofli
  b.htm

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VALUE-CENTERED PROJECTS AT THE UNIVERSITY OF
SOUTH CAROLINA

• EXECUTIVE SUMMARY OF ORGANIZATION
• COLLECTION DEVELOPMENT AND SERVICES POLICY
  STATEMENT
• VALUE PRESENTATION

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EXECUTIVE SUMMARY OF ORGANIZATION

• History, operating structure, and chief executive
  officers
• Vision and mission statements
• Major information-seeking groups and their
  primary information needs
• Overview of major industry, product or service
  area
• Highlights from organizations financial reports
  and SEC documents

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COLLECTION DEVELOPMENT AND SERVICES POLICY
STATEMENT

• Information centers vision and mission
  statements
• Primary information-seeking groups within parent
  organization
• Highlights of critical electronic and print
  resources
• Highlights of critical services provided by
  information center

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VALUE PRESENTATION

• Assumes that library impact survey was conducted
  at least 60 useable responses
• Other assumptions for average salary of
  respondents and annual operating cost of
  information center
• Sample calculations and tables for presenting
  cost-benefit and ROI (Return on Investment)
  provided
• Must be accompanied by PowerPoint slides

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TABLE 1 ABILITY TO PERFORM JOB Key Question 1
What financial impact per year do library
services have on your ability to perform your
job? (Calculations based upon 60 responses)
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TABLE 2 ANNUAL TIME SAVINGS DUE TO LIBRARY
SERVICES AND LIBRARIAN (Assume average number of
hours per month for services20 for
librarian14)
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TABLE 3 COST-BENEFIT RATIO AND RETURN ON
INVESTMENT (ROI)