Department of Commerce Office of Administrative Services FY 2005 Strategic Plan

1
Department of CommerceOffice of Administrative
ServicesFY 2005 Strategic Plan
Denise Wells, Director, 482-1200, Room 6316
2

• What is a Strategic Plan?
• Road map for the future
• Mission
• Values
• Vision
• Goals
• Objectives
• Performance Measures

OASMaking a difference everyday.
3

• Why do we need a Strategic Plan?
• Establish common goals for OAS
• Align resources to support our goals
• Align performance plans and IDS
• to support our goals

4
DOC Mission
OASMaking a difference everyday.
5
DOC Mission

• The Department of Commerce creates the
  conditions for economic growth and opportunity by
  promoting innovation, entrepreneurship,
  competitiveness, and stewardship.

OASMaking a difference everyday.
6
OAS Mission
OASMaking a difference everyday.
7
OAS Mission

• The mission of the Office of Administrative
  Services is to provide quality support services,
  enabling the Department of Commerce Operating
  Units to focus on their core missions.

OASMaking a difference everyday.
8
OAS Values
Whats important to us?
OASMaking a difference everyday.
9
OAS Values

• We Value
• Our People Our success is based on employing
  the right people with the right capabilities. We
  are committed to attracting and hiring the best,
  and to the continuous growth and development of
  all OAS employees.

OASMaking a difference everyday.
10
OAS Values

• We Value
• Honesty and IntegrityRespect and Dignity
  Our success is based on having honesty and
  integrity as the foundation of everything we
  doand always treating everyone with respect and
  dignity.

OASMaking a difference everyday.
11
OAS Values

• We Value
• Responsibility and Accountability Our
  success is based on taking ownership, both
  individually and collectively, for what we do and
  the results we achieve.

OASMaking a difference everyday.
12
OAS Values

• We Value
• Diversity Our success is based on having a
  diverse workforce where the uniqueness of each
  individual is reflected in the organizations
  culture of cohesiveness and acceptance of
  differencesworking together and building on each
  others strengths.

OASMaking a difference everyday.
13
OAS Values

• We Value
• Teamwork Our success is based on our ability
  to partner with our customers to meet their
  requirementsand our ability to develop an
  environment of cooperation, collaboration, mutual
  trust, and support within OAS.

OASMaking a difference everyday.
14
OAS Values

• We Value
• Our Customers Our success is based on our
  commitment to understanding and meeting the needs
  of our customers. We recognize that satisfaction
  is more than just delivering quality servicesit
  is also being responsive and courteous, striving
  to make all of our interactions pleasant
  experiences for our customers.

OASMaking a difference everyday.
15
OAS Values

• We Value
• Our Services Our success is based on
  providing high quality, value-added services that
  are delivered on time and within budget. We are
  committed to the continuous improvement of our
  products and services.

OASMaking a difference everyday.
16
OAS Values

• We Value
• Safety Our success is based on our ability
  to provide a safe, healthy, and productive
  working environment for all of our employees.

OASMaking a difference everyday.
17
OAS Vision
How do we want to operate in the future?
OASMaking a difference everyday.
18
OAS Vision

• We...
• are a recognized leader in providing
  administrative services in the Federal
  Government. By partnering with private and public
  sector organizations and incorporating
  industry-leading best practices, our products and
  services are innovative, continuously improving,
  and cost competitive. We are never content with
  the status quo.

OASMaking a difference everyday.
19
OAS Vision

• We...
• recognize that our customers success is our
  success. We are driven to make their working
  environment more satisfying and more productive.
  We are driven to understanding our customers
  needsand constantly meeting or exceeding these
  needs.

OASMaking a difference everyday.
20
OAS Vision

• We...
• are comprised of Centers of Excellence and
  we proactively collaborate with our customers to
  provide strong planning guidance, policy and
  oversight, and program support. We are critical
  partners with our Bureaus.

OASMaking a difference everyday.
21
OAS Vision

• We...
• recognize that information technology is a
  critical element in the delivery of our services,
  and we fully integrate the capabilities of
  information technology into our business
  processes.

OASMaking a difference everyday.
22
OAS Vision

• We...
• attract and hire the best, and the expertise
  of our employees is evidenced by the growing
  number of professional certifications in their
  respective fields.

OASMaking a difference everyday.
23
OAS Vision

• We...
• are committed to individual development for
  all of our employees and we demonstrate this
  commitment through leaderships encouragement and
  investment in training and education.

OASMaking a difference everyday.
24
OAS Vision

• We...
• are one high-performing team within and
  across our functional areas, leveraging our
  unique skills and expertise to satisfy customers
  and provide support to each other.

OASMaking a difference everyday.
25
OAS Vision

• We...
• encourage innovation and expect
  accountability. We accept that if accountability
  is expected, the proper decision-making authority
  goes with it. We believe in moving decision
  making authority to the lowest appropriate level.
  We understand that mistakes occur, but recognize
  that professional growth and learning are a
  product of such mistakes.

OASMaking a difference everyday.
26
OAS Vision

• We...
• achieve strength through diversity.

OASMaking a difference everyday.
27
OAS Vision

• We...
• are committed to being good stewards of
  taxpayers funds. We employ a robust performance
  management system that continually monitors and
  measures the performance of our programs to
  stated goalsand corrective actions are taken
  when performance is not up to standard.

OASMaking a difference everyday.
28
OAS Vision

• We...
• are committed to treating and rewarding all
  employees fairly and equitably.

OASMaking a difference everyday.
29
OAS Vision

• We...
• are committed to providing a safe, healthy,
  and productive workplace for our employees and
  our customers.

OASMaking a difference everyday.
30
Strategic Goals
How do we get from here to there?
OASMaking a difference everyday.
31

• Customer Service Goals
• Provide customer-focused, quality support
  services
• Provide outstanding customer service that is
  timely
• Provide outstanding, reliable customer service
• Provide outstanding customer service that is
  delivered in a professional manner
• Provide outstanding customer service that meets
  customers requirements

OASMaking a difference everyday.
32

• Financial Goals
• Create a performance-based, results-oriented
  organization and culture
• Align mission, values, vision, goals, objectives,
  and performance measures across the organization
• Establish an Employee Appraisal Process to
  include meaningful and measurable elements and
  implement in a consistent manner across OAS

OASMaking a difference everyday.
33

• Financial Goals
• Ensure OAS products and services are cost
  competitive
• Develop accurate cost information for all OAS
  products and services.
• Establish and maintain comparable industry
  benchmarks.
• Appropriately evaluate federal and contract
  products/services for best value.
• Provide for the effective administration of all
  OAS contracts and bank card transactions.

OASMaking a difference everyday.
34

• Internal Business Process Goals
• Create an environment that promotes proactive,
  open, two-way communications, both internal and
  external to OAS
• Develop and implement a communications program
  directed at employees, customers, and other key
  stakeholders.
• Establish and implement processes to solicit
  employee, customer and other key stakeholders
  input and feedback.

OASMaking a difference everyday.
35

• Internal Business Process Goals
• Create an environment that promotes team-building
  and collaboration across OAS and with customers.
• Provide forums for cross-functional interaction
  and collaboration
• Integrate technology into OAS business processes
• Define business processes and identify and
  implement appropriate technology to provide more
  effective and efficient customer service

OASMaking a difference everyday.
36

• Internal Business Process Goals
• Maintain a safe, healthy work environment
• Eliminate unsafe working conditions
• Ensure all building systems function at optimal
  levels to promote a safe and healthy work
  environment
• Provide proper safety training for all OAS
  personnel

OASMaking a difference everyday.
37

• Learning and Growth Goals
• Broaden the business and technical skills of the
  OAS workforce
• Identify and develop or acquire competencies and
  skill sets required for all positions
• Provide opportunities and tools for individual
  growth and development
• Develop Subject Matter Experts and Centers of
  Excellence to across all program areas
• Create a high-performing, self-directed workforce
  that is empowered to take initiative and risk,
  and is held accountable for their results

OASMaking a difference everyday.
38

• Learning and Growth Goals
• Build a continual learning and knowledge sharing
  organization
• Proactively interact with experts from other
  agencies and private industry in order to share
  and implement best practices and lessons learned
• Create Bureau outreach councils for all national
  programs

OASMaking a difference everyday.
39

• What are the next steps?

OASMaking a difference everyday.
40
END
OASMaking a difference everyday.