TRING. 06-01-08. Genesys- SalesForce Adapter. Salesforce.co

1
Genesys- SalesForce Adapter

• Salesforce.com Integration

06-01-08

2
Reverse Lookup

• Target User Knowledge Worker
• Lookup data using phone number
• Contact information
• Transactions
• Location
• custom context
• Triggered by a telephony event
• Inbound or Outbound Call
• Device Ringing, Call Established
• From a 3rd party data source
• Salesforce.com or MS CRM

3
MOC Custom Tab
06-01-08
4
Web Browser
06-01-08
5
Triggering Inbound Call
06-01-08
6
Call Established, SFDC Lookup Screen
06-01-08
7
Triggering Outbound Call
06-01-08
8
Call Established, SFDC Lookup Screen
06-01-08
9
SFDC Adapter System Architecture
06-01-08
10
TRING Sales Information

• Flexible deal structure
• Product seat license
• Consulting customization project
• Service Support dedicated number
• TRING contact information
• Arkady Erlikhman, technology
• 650-619-4985
• arkady_at_etring.com
• Ted Sanford, business
• 415-370-9025
• tedsanford_at_gmail.com

06-01-08