Downloadable eBooks

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Downloadable eBooks Audio eBooks

• Joan Hansen, Collection Development
• Janet Ryan, Web Information Services
• Denver Public Library

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Why? WHY NOT?

• Target market for denverlibrary.org
• No loss, theft or damage possible
• Easy weeding
• No processing, already cataloged
• No space limitations
• Quick usage statistics

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Who adopts technology?

• In 2004
• 70 Analogues terrified of new technology
• 15 Digital Immigrants adopted technology as
  young adults
• 15 Digital Natives Born with a chip
• In 2014
• 0 Analogue, 65 Immigrant, 35 Native
• Economist Oct. 2004

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Why? WHY NOT?

• Available anytime, anywhere
• Never overdue, no fines
• Special features
• Accessibility for mobility/visual impaired
• Anonymity
• Easy and fun!

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Audio eBooks

• Decision Points
• Ownership v. licensing model
• Unlimited v. 1 copy/1 person model
• Integration with ILS
• Customer support/service
• Customization
• Burn to CD v. only play on device
• One main eBooks service point

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Usage

• 20 of regular collection checked out in August
• 33 of downloadable eBook collection checked out
  in August
• August Downloadable Snapshot
• Circulation 1,669 Checkouts
• 1,037 eBooks, 632 Audio eBooks
• Holds 150 holds
• 81 eBooks, 69 Audio eBooks
• Copies Owned 5,026 total
• In total (with netLibrary), eBooks circed more
  than our two smallest branches in August

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Most Popular eBooks

• Freakonomics
• Blink
• Remember Summer
• After Midnight
• QuickStudy Windows XP
• Price of Indiscretion
• When We Meet Again
• Wicked
• A Fine Passion
• A Perfect Hero 

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Most Popular Audio eBooks

• How to Talk to Anyone
• Golden Buddha
• War of the Worlds
• A Murder of Quality
• Death Match
• Don Quixote
• Guerrilla Negotiating
• How to Be a People Magnet
• The Cowards Guide to Conflict
• Fountainhead

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Top Five Subjects

• eBooks
• Fiction
• Romance
• Computer Technology
• Business
• Self Improvement

• Audio eBooks
• Classical Literature
• Self Improvement
• Suspense
• Fiction
• Romance

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Who are these people?

• In March 2005, DPL conducted a survey of
  eBook/Audio eBook users. We received 212 unique
  responses. Here is what we learned
• 39 of respondents were 44 or older, 71 were 33
  or older, and 90 were 25 and older. 55 of
  respondents were female.
• 44 use the service from home, 42 use it in
  multiple places, including home, work, school and
  using portable device. 8 use it exclusively
  from the office.

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Who are these people?

• 50 read eBooks on a desktop PC, 27 on a laptop,
  20 on a PDA, and 2 on a SmartPhone.
• 38 listen to Audio eBooks on an MP3 player, 27
  burn to CD and listen via a CD player, 22 listen
  on a desktop PC, 8 listen on a laptop, 4 listen
  on a PDA, and 2 listen on a SmartPhone.
• We also received lots of great comments
• It's really cool and I blogged about it and
  provided links cause I think it's so cool.
•  

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Who are these people?

• 82 exclusively learned about the service on the
  Librarys web site. 89 learned about it in
  another way AND through the web site. 5 learned
  about it from staff.
• 90 of respondents use PCs. 10 use Macs.
• 74 use Internet Explorer, 9 use Firefox, 6 use
  Safari, and 11 use another browser.
• I am pretty much homebound due to visual
  impairment, so I love this new technology

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Who are these people?

• 23 want more bestsellers, 18 want more how to
  books, 14 want more mysteries and suspense
  novels, 13 more classics, 10 more science
  fiction, 9 more biography, 9 more business
  books, and 5 more romance novels.
• Digital is the only way to listen! Thank you so
  much for offering the public this wonderful
  opportunity to access information. I do not feel
  so isolated having this wonderful program of
  enrichment. Thank you very much.

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Who are these people?

• eBook fans are also heavy users of traditional
  library services. 71 visit the library at least
  once a week. 18 visit at least once per month
  and 10 at least once every 6 months. 
• 93 also use traditional library books, 62 check
  out DVDs, 51 check out videos, 54 check out
  books on CD, 42 check out books on tape, 49
  check out music CDs. 52 of Audio eBook users
  read eBooks and 38 of eBook users listen to
  Audio eBooks. 46 use the Librarys databases
  and 7 use SmartyPants, DPLs virtual reference
  service.

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Who are these people?

• 92 are interested in downloading movies and
  music.
• 96 will use the service again.
• Ive been able to enjoy more books since this
  became possible than ever before! If I had my
  wish the downloadable content offered would be
  huge.

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Common problems

• No downloading in the library
• Mac/iPod issue compatibility issues
• It would be great if a Mac version of Overdrive
  existed.
• Oh- - but I wish the audio eBooks could be played
  on the Palm operating system. In my opinion that
  is a great omission and you should try to rectify
  this soon. I dont want to listen to an audio
  eBook while sitting at the computer - - I want to
  listen from my PDA on the bus.

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Digital Rights Management

• Publisher/Supplier determines what permissions
  are allowed for each individual title, such as
  number of downloads or uses
• All media deposited is packaged and encrypted
• No files are delivered to library
• Licensing permits download with DRM to end user

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WHY CANT we get the book from the vendor we
choose?
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Other Common Issues

• Would like the option of renewing eBooks after 21
  days, like paper books.
• Would like to be able to return audio eBooks
  early

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Getting Started

• Three basic steps
• Download and install software if needed
• Adobe Reader
• Mobipocket Reader
• OverDrive Media Console and Windows Media Player
  9.0 or higher
• Register software
• Check out eBooks and Audio eBooks

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Introducing these services

• Web Site
• E-mail Newsletters
• Catalog
• Bookmarks and other printed materials
• Staff training
• Press

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Our Dream

• Library buys digital content from vendor of
  choice
• Library displays and circulates content in its
  desired fashion
• Customer uses content on device of choice

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Thank you!

• Joan Hansen Collection Development
• jhansen_at_denver.lib.co.us
• Janet Ryan Web Information Services
• jryan_at_denver.lib.co.us