ICAPS Integrated Community Action Program System

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ICAPSIntegrated Community Action Program System

• A collaborative
• comprehensive service delivery automation
  effort between
• Coastal Economic Development Corp.,
• Western Maine Community Action,
• Aroostook County Action,
• the Maine Department of Labor

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State of Maine Project Area in Green
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Factsabout Maine

• 30,865 square miles
• The total area of the five other New England
  States combined is 31,946 sq. miles
• Population of 1,233,223
• Maine represents 49 of the land in the New
  England States only 9 of the population

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Factsabout Maine

• State administered services are regional but not
  local
• Nearly 85 of the people live in rural areas that
  have no public transportation
• 37th in the country in per capita income
• Oldest, poorest, sickest population in the
  nation

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ICAPS a comprehensive service delivery model
System Development

• Underlying Assumptions

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Assumption 1

• To improve CEDs effectiveness, we need to focus
  on streamlining and removing barriers to service
  (within our agency).
• Vertical, single purpose programs
• Barriers between programs impede clients ability
  to be successful
• Change in focus from fitting people into our
  programs to fitting programs to meet needs

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Assumption 2

• Minimizing duplication of information enables CED
  to focus more on service delivery.
• Staff time spent on intake for individual
  programs
• Communication with Families about available
  services

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Assumption 3

• Assessing needs up front enables CED to take a
  holistic approach to service delivery.
• Central intake alone would only focus on current
  programs
• Leads to development of comprehensive service
  plan incorporating services provided by CED and
  other community agencies

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Assumption 4

• Improved assessment enhances CEDs ability to
  report on and advocate for the needs of low
  income families.
• Identify service gaps in the community
• More effective in communicating to various
  publics on issue surrounding poverty

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Assumption 5

• There are benefits to building on existing
  computerized system.
• Linked to the State system
• Linkage to State programs information
• Takes advantage of prior investment
• System operational in 4 out of 5 offices

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Assumption 6

• Using Family Development Case Management as a
  core program enables CED to more effectively
  assist families to achieve economic
  self-sufficiency.
• Focus on family, not the individual.
• Meet multiple needs of families.
• Track measure incremental progress.

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Unique Features

• Planning Structure
• Grassroots Development of System
• Private/Public Collaboration
• Holistic Approach to Service Delivery
• Family Security Assessment

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Unique Features

• System Administration
• Tools for Case Management
• Flexible System (Service Delivery)
• Database Structure

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Planning Structure

• Grassroots Development of System

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Private/Public Collaboration

• Partnership

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Private/Public Partnership

• Partners - Three community action agencies
  Maine Department of Labor
• Contract with DOL for programming
• ICAPS developed using State architecture
  principles
• Recognized by State as system for connectivity

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Holistic Approach

• Family Security Assessment

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ICAPS a comprehensive service delivery model

• Central/Holistic Intake
• Initial Assessment
• identify immediate risks needed services
• Definition of client as CAP client
• Tracking of case on the family level
• Comprehensive case management tools
• Sharing of common case information among vertical
  programs

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Family Development Approach.assessing families
risks

• Family Security Assessment
• Comprehensive Risk Assessment
• 15 Life Areas, 132 Risk Indicators
• Identification of Life Areas
• At Risk
• Stable
• Thriving

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Family Development ApproachFamily Security
Assessment15 Life Areas

• Shelter
• Nutrition
• Transportation
• Child Care
• Physical Health
• Mental Health
• Substance Abuse

• Legal Issues
• Employment
• Income/Money Mgmt.
• Adult Education
• Childrens Education
• Parenting
• Family Relationships
• Spirituality

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System Administration Tools

• Tools for Case Management
• Flexible System (Service Delivery)
• System Administration

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System Highlights

• Automated Analysis Tools
• Income calculation
• Eligibility checks
• Family relationships
• Risk assessments
• Administration Tools
• Security settings
• Edit control
• Program definitions
• Eligibility parameters
• Data collection requirements

• Case Management Tools
• Detailed Family Security Assessment
• Plan Development
• Family Transition Plan
• Text Libraries
• Referrals
• Tracking of referrals
• Library of services resources
• Service Tracking
• Services received, denied

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Database Structure

• Information Flow

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System Highlights Information Flow
Shared case information is accessible across
programs among case managers and others who have
been given access to the case
SHARED CLIENT INFO AND FUNCTIONS
Demographics Family Information Education
Information Income/Expenses Medical
History/Conditions Housing Information Assessments
Case Notes General Service Activity Family
Development
Central CAP Database
PROGRAM-SPECIFIC HISTORICAL CLIENT DATA
Applications/Eligibility Assessments Service
Plans Service Activity Case Closure
Information Case Notes
LIHEAP, WIC, Head Start etc.
Program Databases
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Outcomes.. ICAPS a comprehensive service
delivery model

• Improved coordination between programs
• Minimized duplication of information
• Earlier assessment of family risks
• Improved documentation of family needs
• Improved information leading to improved advocacy

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Outcomes.. ICAPS a comprehensive service
delivery model

• Partnership has improved the quality of the
  product
• System positioned to link to State

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Outcomes.. ICAPSPrograms currently in
operation

• Family Development Case Management
• Community Services Family Development
• Welfare to Work Family Development
• Head Start Family Development (in process)
• Intake Initial Assessment
• Emergency Assistance Programs

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Outcomes.. ICAPSPrograms currently in
operation

• Low Income Home Energy Assistance Prog
• LIHEAP
• Weatherization
• Central Heating Improvement Program
• Electricity Lifeline Program
• Above Ground Storage Tank
• Temporary Housing Assistance

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Outcomes..ICAPSPrograms currently in
production

• Women, Infants, Children Program

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ICAPS

• The System

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INTAKE Demographics
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INTAKE Education
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INTAKEFamily
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INTAKEEmployment
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INTAKEHousing Situation
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INTAKE Health
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INTAKEIncome and Financial Obligations
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INTAKEPreliminary Eligibility
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INITIAL ASSESSMENT
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SERVICE RECOMMENDATIONS
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REFERRALS
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FULL ASSESSMENT
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PLAN DEVELOPMENT
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PLAN DEVELOPMENT
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SERVICE TRACKING
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FAMILY AS CASE Family Schematic
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FAMILY AS CASE Family Services
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FAMILY AS CASE Family/Household Income
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Questions and Comments