CLEC Conference Call Series

1
CLEC Conference Call Series

• Focusing on Calls to Qwest
• June and July, 2005

2
Purpose Topics

• Purpose These calls are designed to convey
  information and insights related to the local
  service request provisioning process and the
  calls into the Qwest Call Handling Centers. They
  are intended for those who perform the work to
  assist them in their day to day work activities.
  Our hope is to share information that can be
  beneficial to your company.
• Topics
• Pre-order Validation CSR (Customer Service
  Record)
• Virtual CSR
• Pre-order Validation Address Validation, Feature
  Availability, Telephone Number Reservation, LSR
  Help and Circuit Validation
• Resend Notices
• Reject Requests
• Loss Report Requests
• Jeopardy Issues
• Calls to QCCC
• Unbundled Loop
• DSL Connection
• Summary Feedback

3
Pre order Validation - CSR

• What is it?
• CSR validation displays USOCs and associated
  FIDs that an end-user currently has or, for POTS
  products, will have once any pending service
  orders have posted (VCSR).
• What are the benefits to CLECs?
• CSR look ups allow for accurate LSR submission
  which would reduce the number of rejects and
  calls into the center. It is also a way to
  validate that Qwest is billing for the services
  and features CLECs have ordered for their
  end-users.
• Where is it in the PCAT?
• This is found in the Pre-Ordering Overview under
  the bordertown table and in the Ordering Overview
  under the Service Request Preparation section.

4
Pre order Validation CSR Frequent Q A

• Q I submitted an LSR for disconnect on an
  account and then cancelled it. The DISC header
  still appears on the CSR months later. How do I
  remove it?
• A Place a call into the call handling center to
  have the indicator removed. (Sent MCC to center
  to remind them to remove DISC indicator when
  cancel DISC order)
• Q The CSR does not have all the DID ranges on
  it that I need to submit my LSR. Some are
  missing. How can I get those added so I can
  place my order?
• A This can be caused when the CSR is too large
  for IMA to retrieve the entire CSR or if all the
  service orders have not updated the CSR. CLECs
  can obtain a manual CSR by calling the CSR
  Hotline at 800-497-7539 or fill out the CSR
  Request Form (link in the CSR section of the
  Pre-Ordering Overview) and fax it to us at
  520-439-0910. CLECs can also opt to use the FTP
  process, place order and drop LSR to manual
  handling and indicate what is missing from the
  CSR. If, during your review of the CSR, you
  identify incorrect information, there are two
  options available to resolve the discrepancies
• Enter a "Y" in the Manual Indicator field of the
  Local Service Request (LSR) and explain the
  discrepancies in the Remarks field, e.g.,
  Conversion as Specified, end-user added fifth
  line 612 253-1234 on 6/29/02 - CSR only shows
  four lines.
• Prior to LSR submission, open an escalation
  ticket with the Interconnection Service Center
  (ISC) (telephone number 888-796-9087 or fax
  888-796-9089). If this option is selected, you
  should recognize that the ticket may still result
  in a manually handled request because Qwest may
  not be able to provide a current CSR in time to
  meet your needs.
• Q How can I issue my LSR when the CSR is not
  updated yet? Ive been told it can take 5-30
  days to update and I cant wait.
• A CLECs can utilize Virtual CSR for POTS type
  products. If request is not for a product that
  utilizes virtual CSR, CLECs can populate the CIP
  and CSO fields. Or placing a remark on the LSR
  with the pending order number allows the LSR to
  fall to manual handling and allows the center to
  use any pending or non-posted orders as a type of
  CSR. (This is found in LSR LSOG)

5
Pre order Validation CSR Frequent Q A
(continued)

• Q The BTN is needed to retrieve the CSR. How
  can I get this?
• A You do not have to have the BTN to retrieve a
  CSR. You can retrieve CSRs by any working
  telephone number on the account.
• Q The CSR has not posted and I need to issue a
  disconnect order today. What can I do?
• A Utilizing Virtual CSR for POTS type products
  will allow you to issue the LSR. If request is
  not for a product that utilizes virtual CSR, you
  can still issue your LSR and have your request
  processed.
• Q I want to port a number and cannot locate a
  CSR. When I call the telephone number it goes to
  a Qwest mailbox so the number is working even
  though the disconnect order has completed. How
  should I do this?
• A Qwest voicemail boxes are not always
  disconnected on the same day the dial tone
  service is. If the disconnect order is completed,
  a new service request (ACTN) is required to
  reestablish service.

6
Virtual CSR

• CLECs seem to be confused about VCSR eligibility,
  rules surrounding the importance of due date
  selection, and how due date is used to obtain a
  Virtual CSR at order time.
• Virtual CSR is only applicable to existing POTS
  accounts.
• During PreOrder, CLECs need to make sure when
  they request a CSR, and they want the pending
  order information combined in the CSR, that the
  CSR date encompasses the due date of the order.
• During LSR submission, CLECs need to make sure
  that the due date on their request encompasses
  the due date of the pending order.
• This information is located in the Pre-Ordering
  Overview, and Ordering Overview PCATs.

7
Virtual CSR - Frequent Q A

• Q What is Virtual CSR?
• A A Virtual CSR is a normal CSR combined with
  pending service orders for the same account. A
  VCSR shows what the CSR will look like after the
  pending orders post. The VCSR logic applies to
  POTS CSRs only.
• Q Is Centrex to POTs eligible for Virtual CSR?
• A No. The current CSR must be POTS to be
  eligible for VCSR.
• Q How can I issue my LSR when the CSR is not
  updated yet? Ive been told it can take several
  days to update and I cant wait.
• A Use VCSR to view the CSR with pending order
  activity. VCSR is built from the N order when a
  CSR is not built yet.
• Q The CSR has not posted and I need to issue a
  disconnect order today.
• A VCSR allows a disconnect order to be issued
  before the pending order posts. Due date of the
  disconnect must be a later date than the pending
  order.
• Q Is Unbundled Loop eligible for VCSR?
• A No. When converting from POTS, the POTS CSR
  is eligible. The Unbundled CSR is not eligible
  after conversion.

8
Pre order Validation Address Validation

• What is it?
• Its a pre-order function that allows you to
  validate that your end-users service address is
  valid in our databases and in a Qwest serving
  area.
• What are the benefits to CLECs?
• It ensures that we are providing service to the
  correct location. Validating your end-users
  address to an exact match in pre-order will
  reduce the risk of your request being rejected
  back to you.
• Where is it in the PCAT?
• Pre-Ordering Overview, it begins with the 4th
  paragraph under the Implementation heading.

9
Pre order Validation Address Validation
Frequent Q A

• Q How do I format my address for a hit do I
  need th after the number?
• A Yes you need the th (also called ordinal)
  in all states except Utah. Utah uses a grid
  system for addressing. If your address is in
  Washington or Oregon, you may need to try it both
  ways.
• Q Who can help me validate a descriptive
  address? I never get a hit.
• A Descriptive addresses should be formatted
  using the following example
• CALA NE
• ADDR _at_ Fullerton
• AHN 1430
• Community Fullerton.
• Your response my be returned with a comma (,)
  instead of an _at_ (at sign)
• Q Ive formatted the address as you have
  instructed, however, I still get SAG INFO ONLY
  and I shouldnt. I know there is working service
  at the address because it belongs to us. What
  should I do?
• A You can also perform your address validation
  by using telephone number of the working service
  to see how the address is formatted on the CSR.
  SAG ONLY means the address is valid in our
  databases, but the en-users service is not being
  provided by Qwest reale or interconnection
  services.
• Q My customers address is 5100 U S HWY 27,
  Ive verified it with them 3 times to be sure,
  but I cannot get a match. Can you help?
• A With our recent conversion to LFACS AN, when
  highway or HWY is the street name, it must be
  spelled out. For example 5100 U S Highway 27. If
  highway or HWY is the thoroughfare (street
  type), then the abbreviation HWY is used. For
  example 123 Boulder Hwy.

10
Pre order Validation Service Availability

• What is it?
• Allows you to confirm that products, services,
  and/or long distance carriers requested by your
  end-user are offered at the end-user's location.
  Using your Interconnection Agreement, area code,
  prefix, and the state identifier, IMA identifies
  available services. IMA Service Availability does
  not provide information at the switch level. For
  information regarding features available at a
  switch level, refer to the InterCONNection
  (ICONN) database located on the Qwest.com web
  site.
• What are the benefits to CLECs?
• This ensures that the services and features you
  ask for on your LSR can be processed and provided
  to your customer. It reduces LSR rejects for
  invalid feature or service requests.
• Where is it in the PCAT?
• Pre-Ordering Overview

11
Pre order Validation Feature Availability
Frequent Q A

• Q Im selecting a PIC and LPIC of XXXX and are
  being told those are not valid selections. I
  know they are, how can I enter them on my LSR?
• A If youve validated the selections are
  correct, mark the PIC and LPIC fields with NONE,
  and then place a Y in the MANIND field and
  remark on the order with the correct PIC and LPIC
  codes. This will ensure your LSR is manually
  handled.
• Q When I perform a validation for a feature Im
  given a message of not available in the switch.
  I know it is available because I have it on other
  services in the same switch. What should I do?
• A For information regarding features available
  at a switch level, refer to the InterCONNection
  (ICONN) database. Some wire centers have more
  than one switch and not all features are
  available in all switches, even within the same
  wire center.
• Q Im issuing an LSR with an activity type of
  C. Im just changing the PIC /LPIC but it
  wont allow me to submit until I enter an APTCON.
  Its just a change order why do I need an
  APTCON?
• A For PIC/LPIC change only requests, use ACTC
  and LNAP. There should not be USOCs in the
  feature detail section. It is possible, if there
  is an action code on a line USOC in the feature
  detail section that the system is reading your
  request as if you were adding a new line. Remove
  entries from the Feature Detail Section and
  resubmit.

12
Pre order Validation Telephone Number
Reservation

• What is it?
• Functionality that allows CLECs to reserve up to
  nine TNs at a time for new service requests.
• What are the benefits to CLECs?
• Allows them to provide their end-user with a
  potential telephone number before their LSR is
  submitted to us.
• Where is it in the PCAT?
• Pre-Ordering Overview

13
Pre order Validation Telephone Number
Reservation Frequent Q A

• Q How do I reserve a block of DID numbers?
• A The PBX PCAT says, DID Trunk requests must
  be reserved by filling out the DRS (DID Resale)
  form. See the Service Detail section of the DRS
  LSOG for requirements.
• Q I need to reserve 100 telephone numbers. How
  do I perform this function?
• A As referenced earlier IMA has limitations on
  the number of telephone numbers that can be
  reserved. Should you require more than 9
  telephone numbers to be reserved, please call the
  call handling center.
• Q What entry do we put on the LSR to hold the
  number?
• A Qwest does not guarantee telephone numbers
  until they are activated and working. An entry to
  hold the number is not required.
• Q How long can we hold the number?
• A IMA will hold a telephone number in
  reservation for 30 days before returning the
  number to the pool. An LSR must be submitted
  within the 30 day period.

14
Pre order Validation Help me Submit an LSR

• What is it?
• Pre-Order validation consists of a set of
  activities CLECs perform in conjunction with
  placing a service request for Unbundled Loop,
  UNE, or Resale services. Pre-Ordering functions
  are
• Validation of
• Addresses
• CFAs
• Meeting Point Billing
• NC/NCI Codes
• Raw Loop Data
• Review of CSRs
• Reservation of TNs
• Facility Availability
• Service Availability
• Qualifying Loops
• Integrated Services Digital Network (ISDN)
• Unbundled Asymmetric DSK Compatible Loop
• Qwest DSL
• Schedule Appointments

15
Pre order Validation Help me Submit an LSR
(continued)

• What are the benefits to CLECs?
• Avoids unnecessary errors and/or delays of your
  requests.
• Where is it in the PCAT?
• The first three paragraphs of the Pre-Ordering
  Overview explain pre-ordering activities.

16
Pre order Validation Help me Submit an LSR
Frequent Q A

• Q I need help with a USOC. Can you tell me
  which USOC I need to use for my call forwarding?
  The USOC I thought I needed was not available in
  the switch?
• A See pages 8 9 (InterCONNection database)
• Q How do I request a DMARC to be moved?
• A PCATUnbundled Local Loop - Valid LSR ACT
  types are M Inside move - Network Interface
  Device (NID) move,  LSOGLocal Service Ordering
  Overview. 
• A NID move for Unbundled Loop is accomplished by
  submitting an LSR with ACTM, mark for MANUAL
  HANDLING with very specific instructions in the
  RMK section.
• Q Where can I find the EAS charges for the
  state of Oregon?
• A Rates can be found in the Statement of
  Generally Available Terms Conditions (SGAT),
  the state specific tariff, or your
  Interconnection Agreement.
• Q Can I do a conversion on a shared loop
  service?
• A Line Sharing/Shared Loop cannot be requested
  on a resold account. Qwest retail must provide
  the POTS service. Additional information can be
  found in the Line Sharing/Loop Splitting PCAT.
• Q Im setting up a MEL service and need to know
  if I need local or long distance and how do I
  select that on my LSR?
• A In the MEL PCAT, the 3rd paragraph informs of
  the difference between a Local MEL and a Long
  Distance MEL service. If the service is
  terminating at a local number, it is a Local MEL.
  If the service is terminating at a long distance,
  800 WATTS telephone number, it is a Long Distance
  MEL service. Distinction on the LSR is made by
  the USOC you select for your service and those
  are listed in the MEL PCAT.

17
Pre order Validation Circuit Validation

• What is it?
• Circuit Validation, or CFA Validation, presents
  your valid CFAs including both available and
  assigned connecting facilities.
• What are the benefits to CLECs?
• Allows them to see if a circuit is in use to
  avoid rejects once the LSR is submitted.
• Where is it in the PCAT?
• Information regarding CFA Validation can be
  found in the Unbundled Loop PCAT, Pre-Ordering
  Overview and IMA Users Guide.

18
Pre order Validation Circuit Validation
Frequent Q A

• Q Is this circuit in use?
• A In the IMA User Guide, the section titled
  Retrieving a partial CSR by WTN section explains
  how to pull up a CSR by using a circuit ID.
• Q I issued a disconnect, now how do I clear it?
  
• A Placing a disconnect order will clear the
  slot. The disconnect order has to complete before
  the slot can be reused.
• Q How do I get the BTN when I only have a
  circuit number?
• A In IMA Pre-Order, CSR retrieval will allow
  you to input the ECCKT (Circuit ID) to obtain the
  BTN. Further details of how to do this are in the
  IMA Users Guide in the Selecting available CFA
  units section .
• Q Can I get a CFA validation?
• A You can do CFA validation in IMA Pre-Order by
  selecting the CFA Validation option under
  Pre-Order in the IMA tool bar and input the
  required fields. Step by step instructions are
  documented in the IMA Users Guide.
• Q I need help disconnecting a circuit. How do
  I populate the LSR?
• A PCAT Unbundled Local Loop - Valid LSR types
  are D Disconnect.  For definitive guidelines
  on filling out the forms, refer to the
  appropriate Form Preparation Guide(s)
  at  http//www.qwest.com/wholesale/clecs/lsog.html
  .   You   can also double-click any field name
  (on all forms, except Hunt Group   Information)
  to view help on filling in the field.

19
Resend Notices

• Qwest receives many requests to re-send
  notifications that have already been sent. You
  can reduce the time you spend with Qwest
  accessing these notices yourself.
• If you need to view previously sent
  notifications, rather than calling Qwest, you
  should first go to the IMA Main Menu, select
  Pre-Order/Order/Post Order.
• A new window titled Interconnect Mediated Access
  will display.
• Select PostOrder and from the pulldown.
• Then select LSR/BRC (Local Service Response/Bulk
  Request Notice Inquiry to view notices.
• Queries can be made by entering the LSR ID or by
  selecting a specific Notice Type.

20
Resend Notices (continued)

• Detail regarding Viewing notices for a service
  request can be found in the IMA Users Guide at
  http//www.qwest.com/wholesale/ima/gui/document.ht
  ml or in Product web-based training - Post Order
  modules.

21
Resends Frequent Q A

• Q Why didnt I receive my FOC or Reject
  notification?
• A The notice may not have been sent yet. There
  are different timeframes established for the
  sending of each notice type.
• FOC - Qwest's Service FOC and Installation
  Interval Guidelines are defined in the Service
  Interval Guide (SIG) located at URL
  http//www.qwest.com/wholesale/guides/sig/index.ht
  ml
• Rejects - Qwest must send Reject Notices within
  12 business hours of receiving a valid request in
  IMA and 24 business hours of receiving a valid
  request in Fax Gateway.
• The notice may have been sent but not yet
  received by you due to transmission issues
  experienced by either Qwest or your system.

22
Resends Frequent Q A (continued)

• Q I dont think I received a particular notice.
  How can I tell?
• A You can check for notices in the LSR/BRC
  Notice Inquiry of IMA Post Order.
• The following notices can be queried based on
  what your company has selected to receive.
  Selections can be made by LSR ID and Notice Type
• BCN (Billing Completion Notice) Error
• Bulk Jeopardy
• Completion PSON (Pending Service Order)
• Confirmation (FOC) Reject

23
Reject Requests

• Qwest receives many calls that are regarding
  rejects.

24
Reject Requests (continued)
25
Reject Requests Frequent Q A

• Q Where do I find a valid list of reject
  reasons that Qwest sends Reject Notifications
  for?
• A Refer to the Ordering Overview PCAT in the
  Error and Rejection Notifications section at
  http//www.qwest.com/wholesale/clecs/ordering.html
  

26
Loss Notification Loss Report Questions

• Q What are they?
• A A loss notification is a notification to an
  LSP (Local Service Provider) stating that their
  end user has chosen a different LSP.
• A loss report is a report to an LSP (Local
  Service Provider) stating that their end user has
  chosen a different LSP. The report is configured
  as a total days activity. The notification also
  provides a set of data so the LSP can identify
  the end user.
• Q How are they delivered?
• A A loss notification has to be subscribed to
  by the CLEC. This can be done through the
  Wholesale Systems Help Desk. The CLEC is only
  eligible if they currently have use IMA profile.
  The CLEC is not required to submit LSRs through
  IMA to subscribe to this notification.
• The notification can be delivered through EDI,
  FAX, EMAIL, or FAX and EMAIL.
• The notification is delivered to the subscribing
  CLEC as soon as the service order is either
  cancelled or completed for each Working Telephone
  Number (WTN)
• A loss report has to be subscribed to by the
  CLEC. This can be done through the Wholesale
  Systems Help Desk. All CLECs are eligible to
  receive Loss Reports if they subscribe.
• The reports can be delivered through FAX, Flat
  File, or Service Delivery Gateway (SDG).
• The reports are delivered to the subscribing CLEC
  early each day and contain all of the service
  orders that were cancelled or completed the
  previous day.

27
Loss Notification Loss Report Questions
(continued)

• Q What products are they reported for?
• A Both loss reports and loss notifications
  provide information for following products
• Resale
• Unbundled Loop
• Unbundled Switch
• Interim Number Portability
• Unbundled Network Elements Platform (UNE P)
  including QPP accounts converted from UNE P
• Line Sharing
• The Loss Report and Notifications are based on
  the actual product type on the account when the
  CLEC loses the Working Telephone Number not on
  the product shown on the LSR associated with the
  Loss.
• LNP, Line Splitting, and Loop Splitting are not
  reported on.
• Q Where is it documented?
• A Loss Notifications can be found in the PCAT
  under Local Solutions, Resale-Non Facility Based,
  Provisioning and Installation Overview, Loss
  Notifications.
• http//www.qwest.com/wholesale/clecs/provisionin
  g.html
• Loss Reports can be found in the PCAT under
  Local Resale-Non Facility Based,
  Billing-Additional Output, Loss and Completion
  Reports, Loss Report.
• http//www.qwest.com/wholesale/clecs/output.html

28
Loss Notification Loss Report Questions
(continued)

• Loss Notification
• The loss notification provides the CLEC the
  following information
• CLEC ID identifies the losing CLEC (CCNA)
• Specific Number to Identify the Loss Notification
  (TRAK ID)
• The date and time the notice was sent (C/T SENT)
• Account Telephone Number (ACCTNO)
• PON Number that was used by the winning LSP
  (PONW)
• Order Number that was used by the winning LSP
  (ORDW)
• Working Telephone Number or Circuit ID that was
  lost (WTN or ECCKT)
• This will be one or the other not both
• Voice Telephone Number (VTN)
• Only applicable with Line Sharing
• Terminal and DID number (TERS/DID)
• The completion date of the service order (CVD)

29
Loss Notifications and Loss Report Questions
(continued)

• This is a sample of what an email Loss
  Notification would look like
• From Interconnect_at_qwest.com mailtoInterconnect_at_
  qwest.com
• Sent Friday, April 15, 2005 1223 PM
• To Brown, Joe
• Subject Line Loss Summary WTN 503-555-4244
• Line Loss Notification
• Administration Section
  
• CCNA TRACK-ID- C/TSENT---------
• Z99 818595912 04/13/2005 1919
• Provider Notification Detail Section
  
• NT ACCTNO---------- PONW--------- ORDW-----
• A 503-555-4242-909 LR40805004 C22010101

30
Loss Notifications and Loss Report Questions
(continued)

• Loss Reports
• Loss Reports provide the CLEC the following
  information
• Name of the CLEC and the Report Type
• Date the Report was sent (Date of Report)
• Account Telephone Number (ACCT NUMBER)
• Customer Code of the Account Telephone Number
  (CUS CODE)
• Order Number of the winning CLEC (ORDER)
• The PON Number of the winning CLEC (PON)
• Completion Date of the Service Order ( COMP-DATE)
• An indicator that it was an external loss (LOSS
  INDICATOR)
• NOTE An External Loss is defined as a loss that
  is not requested by the CLEC of record on the
  account
• NOTE This will always be populated with an E for
  External
• Working Telephone Number or Circuit ID that was
  lost (WTN)
• NOTE This field is used for either the Working
  Telephone Number or the Circuit ID
• The Terminal or Direct Inward Dialing (DID)
  Number (TER)
• NOTE This field is used for either the DID or
  TER number
• Name and Address of the end user (NAME/ADDRESS)

31
Loss Notifications and Loss Report Questions
(continued)

• This is an example of a Loss Report

32
Loss Notifications and Loss Report Questions
(continued)

• Q Where else can I find my Loss Information
  besides the Notification and Report?
• A IMA Query Screen
• Available to anyone who has access to the IMA GUI
• Contains information on Line Losses for 6 months.
• Search by a sub set of information that is found
  on the Loss Notification.
• The Account Telephone Number (ACCTNO)
• Working Telephone Number or Circuit ID (WTN or
  ECCKT)
• Order Number (ORDW)
• PON Number (PONW)
• Completion Date (CVD)
• The unique ID for each Loss Notification
  transaction. (TRAK ID)

33
Loss Notifications and Loss Report Questions
(continued)

• The query screen provides the same information as
  the Loss Notification

34
Loss Notifications and Loss Report Questions
(continued)

• What is the process when I do not know if I own
  an account?
• If the last known ownership date is less than 6
  months ago
• Use the IMA Query Screen to search for the Line
  Loss
• If the Line Loss is still not found, contact the
  Call Center
• If the last known ownership date is greater than
  6 months
• Contact the Wholesale Systems Help Desk to
  request a resend of the loss report.
• If these steps are not followed in this order,
  the Call Center will refer you back to the
  Wholesale Systems Help Desk.

35
Jeopardy Issues

• Within 72 hours of the initial facility jeopardy
  notice, either an updated jeopardy notification
  with more specific details of the jeopardy
  condition or an FOC advising of the DD will be
  sent to you. If an updated jeopardy notice is
  sent, Qwest will also send a FOC advising you of
  the DD Qwest can meet when the RFS Date is known.
  (CLECs will not get a phone call from Qwest after
  72 hours regarding the status of a Delayed
  Order). This information is found _at_
  http//www.qwest.com/wholesale/clecs/provisioning.
  html under the heading Jeopardy Notice Timeline.

36
Jeopardy Issues (continued)

• Jeopardy Resolution Responsibilities information
  is also found in the Provisioning section of the
  PCAT http//www.qwest.com/wholesale/clecs/provisio
  ning.html (same URL as above). In the paragraph
  immediately preceding the last paragraph in the
  Jeopardy Resolution Responsibilities section,
  there is a downloadable document. Just click on
  Jeopardy Data to display lists of Jeopardy
  codes their User Friendly Descriptions.
• Non- Designed Initiative What would it take to
  make them clearer? Qwest understands that the
  CLECs are confused about Non-Designed jeopardies.
  Qwest will begin to work on researching if there
  is a way to clarify Non-Designed Jeopardies, e.g.
  CO, SO, etc.

37
Jeopardy Issues Frequent Q A

• Q When will CLECs receive additional
  information following the initial facility
  jeopardy notification?
• A Within 72 hours of the initial jeopardy
  notice, either an updated jeopardy notification
  with more specific details of the jeopardy
  condition or a FOC advising of the DD will be
  sent to you. If an updated jeopardy notice is
  sent, we will also send a FOC advising you of the
  Due Date that Qwest can meet once the RFS Date is
  known.
• Q What is the difference between a Critical
  Date Jeopardy a Due Date Jeopardy?
• A In response to a concern by the CLEC
  community, Qwest identified Critical Date
  jeopardies which indicate that a Critical Date
  prior to the DD is in jeopardy. Critical Date
  jeopardies can be ignored by you. These are
  identified in the Jeopardy Data download in the
  column Is Due Date in Jeopardy? with a NO in
  the column (see previous page for URL
  instructions on how to locate the downloadable
  Jeopardy Data document.

38
Jeopardy Issues Frequent Q A (continued)

• Q Why isnt a jeopardy notification sent when
  the Due Date is going to be missed?
• A In most cases, the CLEC tester will already
  be on the phone with the Qwest tester will be
  made aware of the jeopardy condition. The
  customer will receive the jeopardy notice after 6
  PM Mountain time. If the customer needs to know
  the status of an order on DD, they should call
  the Qwest test center. The automatic jeopardy
  notifications are sent at 6 PM Mountain time so
  that jeopardy notifications are only sent when
  the jeopardy condition could not be cleared prior
  to 6 PM mountain time (this resulted from a CMP
  concern).
• QCCC 866-549-3846 for UBL, UDF, Unbundled
  Switch, Unbundled Feeder Loop, UDIT
• DSC (Designed Service Centers) - 888-678-7070
  for EEL, LMC, Resale

39
Jeopardy Issues Frequent Q A (continued)

• Q How does the CLEC check a status on their
  order which follows the design flow?
• A CLECs should check with their internal
  testing team first to verify status. Qwests
  test center toll free telephone number is
  provided on the DLR (Designed Lay-out Report), if
  the CLEC has chosen to receive a DLR.
• Q Why doesnt the initial facility jeopardy
  notification contain more details?
• A When the jeopardy notifications are sent it
  is similar to ordering an item and being told
  that it is currently out of stock. The
  business does not provide additional details at
  that time. Qwest has documented that we will
  provide either an FOC or an updated jeopardy
  notification within 72 hrs from the initial
  jeopardy notification.

40
Jeopardy Issues Frequent Q A (continued)

• Q How can a CLEC avoid a delay when
  authorization is needed on Loop Requests?
• A When a Loop order (Unbundled Loop, Line
  Sharing or Line Splitting) is delayed for Bridged
  Tap/Load Coil removal, a jeopardy notification is
  sent to request authorization if the
  authorization is not shown on the LSR. By
  utilizing the prequalification tools provided to
  CLECs via IMA, the CLEC is able to determine if
  SCAY is required up front If you choose to
  authorize Bridged tap/Load coil removal, you can
  enter Y in the SCA (Special Construction
  Authorization) field on your Loop requests. This
  indicates authorization has been agreed to at the
  time the request is placed and can avoid delays
  if authorization is needed and was not indicated
  on the LSR. The rate for conditioning is located
  in the SGATs at URL http//www.qwest.com/about/po
  licy/sgats/.
• Select the state you want and Exhibit A .

41
Calls to the QCCC

• Qwest CLEC Coordination Center (QCCC) functions
  for
• Unbundled Loop
• Questions or problems related to Unbundled Loop
  Installation.
• To inquire about testing information provided on
  Unbundled Loops where 'Basic Installation with
  Performance Testing', 'Basic Installation with
  Cooperative Testing', or 'Coordinated
  Installation with Cooperative Testing' was
  selected as the installation option on the LSR.
• To accept the Unbundled circuit.
• Warranty service where technicians will work to
  resolve any maintenance issues for 30 days after
  installation.

42
QCCC Frequent Q A

• Testing Information
• If the CLEC would like verbal testing results
  they must request 'Basic Installation with
  Performance Testing', 'Basic Installation with
  Cooperative Testing', or 'Coordinated
  Installation with Cooperative Testing' as their
  installation option on the LSR. With these
  options, the QCCC will provide verbal testing
  results in addition to calling the CLEC on the
  due date to obtain acceptance of the circuit.
• For full details regarding the different
  installation types see the Unbundled Local Loop -
  General Information PCAT.
• Changing Test Type
• If the CLEC wishes to change the installation
  option from 'Basic' to 'Basic with Performance
  Testing', Basic Installation with Cooperative
  Testing', or 'Coordinated with Cooperative
  Testing', they must submit a SUPP to the LSR with
  required minimum of 3 days interval between the
  day the SUPP is submitted and the Due Date on the
  SUPP.

43
QCCC Frequent Q A

• The ISC receives a large volume of calls each
  month from CLECs asking for individual QCCC
  Tester's contact information. The QCCC handles
  all unbundled loop product installations and
  should be contacted directly for assistance with
  installations.
• The QCCC will not give out individual Tester's
  contact information, rather a QCCC representative
  will assist the CLEC directly when answering the
  QCCC Center queue. The following information is
  available in the WholesalegtCustomer ServicegtCLECs
  and Resellersgt Wholesale Customer Contacts web
  page.
• QCCC - 866-549-3846. Hours of Operation Monday
  - Friday 600 AM to 800 PM Mountain Time

44
Unbundled Loop Q A

• We do receive some very vague questions for
  Unbundled Loop
• information such as
• Q I need help understanding what to input on
  some fields on my LSR.
• A For definitive guidelines on filling out the
  forms, refer to the appropriate Form Preparation
  Guide(s)
• http//www.qwest.com/wholesale/clecs/lsog.html 
• You  can also double-click any field name to
  view help on filling in the field.
• Q I am having problems with system errors in
  IMA.
• A Contact the IMA helpdesk

45
Unbundled Loop Q A (continued)

• Q How do I get information about the DMARC?
• A If you require binding post information, your
  technician may call Qwest's Repair Department. If
  available, Qwest will provide demarcation binding
  post information for Design facilities.
• See the Maintenance and Repair Overview PCAT,
  Demarcation Points Section.
• Q I want to know if a circuit that belonged to
  me has been lost to another provider
• A Check the Loss report that is generated daily
  and delivered to a single point of contact in
  your organization. Any problems with receipt or
  data within the Loss report should be
  communicated to the IMA helpdesk.

46
Qwest DSL Issues

• Q The CLEC is calling for the VPI/VCI
  information. Where can the information be found?
• A The first step should be to check with the
  Internet Service Provider (ISP). The ISP has
  access to QHOST and can find this information
  using this tool.
• Q What happens if the CLEC sends in a
  Supplemental version to an LSR on the due date
  for Qwest DSL?
• A Qwest will begin processing Qwest DSL changes
  at approximately 500 a.m. on the due date. If
  any changes are made to the Qwest DSL service
  after this work has begun, this may cause a Qwest
  DSL outage. Refer to the Ordering Overview PCAT
  for information on submitting supplemental
  service requests.
• Q Will there be Qwest DSL downtime when
  converting an account with Qwest DSL service?
• A It is documented in the Qwest DSL PCATs
  that Uninterrupted or error-free service is not
  guaranteed. This reference may be found in the
  following three Qwest DSL PCATs.
• Qwest Digital Subscriber Line (Qwest DSL) with
  Qwest Platform Plus (QPP)
• Unbundled Network Elements Platform (UNE-P) with
  Qwest Digital Subscriber Line (Qwest DSL)
• Resale Qwest Digital Subscriber Line (Qwest DSL)

47
Summary

• Thank you for joining the CLEC Conference Call
  today. Hopefully we have provided information
  and insights related to the LSR provisioning
  process and the calls into our Call Handling
  Centers. We hope this information has been
  beneficial to you.