Multimedia Communication

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Multimedia Communication Collaboration

• David Forde
• Nortel Ireland

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Communication
V
Collaboration
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Communications
VIDEO
FILE TRANSFER
TV
POST
PHONE
FAX
VIDEO CONFERENCE
TEXT
E-MAIL
RADIO
AUDIO CONFERENCE
PRESENTATIONS
INSTANT MESSAGING
PIGEON
On their own these are delivering today
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Communications are Changing
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Collaboration introduces

• Presence
• Know whos available and whos not
• Make yourself available or not
• Dynamic Presence (on the phone, idle)
• Personalization
• Control your availability/accessibility
• Find me/follow me
• Call screening
• One Number/Address

Can you call me when your free?
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Together they deliver

• Multimedia Collaboration with benefits to the
  organisation far greater than their sum of their
  individual components

The delivery of all of these tools and services
dramatically changes and improves the way people
work
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Collaboration in Healthcare

• Diagnostic Queries
• Expert Anywhere
• On-Line Consultation
• The ability to work on the same document or image

• Result
• Faster Treatment
• Lower Cost
• Greater Patient Satisfaction

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Collaboration in Service Provision

• Expert Anywhere
• Immediate Access to service
• The ability to exchange information, forms etc.

• Result
• Lower Frustration
• Faster Service
• Greater Client Satisfaction

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Collaboration in Education

• Distance Learning
• Immediate access to students and lecturers
• The ability to exchange information, work on
  projects, access lectures

• Result
• Improved Student Access
• Flexibility in the delivery of education
• Reduced Cost

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Collaboration in Service Access

• Expert Anywhere
• Immediate Access to service
• The ability to exchange information, forms etc.

• Result
• Lower Frustration
• Faster Service
• Greater Client Satisfaction

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Collaboration within Government

• Practical use of Virtual Teams
• Immediate access Colleagues
• The ability to exchange information, work on
  projects, deliver services

• Result
• Increased Productivity
• Flexibility in work practices
• Reduced costs for Staff and organisations

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This benefits YOUR organisation

• Just as email and voicemail once changed the
  landscape of business communications,
  collaborative applications are changing the way
  business is done today.

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This is what Collaboration does for Nortel

• Over 66 of the workforce have ubiquitous
  mobility
• 24,000 Workers have mobility, 8,000 Full Time
  Homeworkers
• Teleworking program avoids 22M in annual Real
  Estate facility costs
• Our teleworkers report 15 increase in
  productivity
• Collaborative technologies have reduced e-mail by
  over 50
• Maintain productivity during disruptive events
  thanks to flexible working capabilities
• On-Demand Audio and Video save Nortel 5M/year in
  technology cost alone.

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Nortels Vision
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Thank You