TeamSCO Services Webinar

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TeamSCO Services Webinar May 7, 2003 Kerri
Wallach, Services Product Manager
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Agenda

• Why SCO Services?
• Partner Support Services
• Partner Online - free online technical support
• Maximize solution with bundled support
• Make money reselling Services
• New Education Services for Partners
• Q A

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Why Services from SCO?

• Worldwide 24x7 Services infrastructure
• Expert technical services for UNIX, any flavor of
  Linux and Volution products
• Developer services
• Product and education certification services
• Labs with extensive h/w and s/w configurations
• Close OEM vendor relations
• Partner discounts
• Overall customer satisfaction

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Partner Support Services

• Business Services
• Enterprise
• Team
• Team Partner Assist
• SoftTech Plus
• SoftTech
• Premier Incident Packs
• Partner Single Incident - Premier Resellers, VSPs
  - 200 Authorized Resellers - 350

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Developer Services

• Developer Services
• Engineering Services
• Hardware Certification Services
• Developer 90-day e-Support
• Developer email 5-incident pack

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Partner Online - FREE TO PARTNERS!

• Priority access to SCOs Knowledge Center
• Easy access through Partner Lounge
• Full access to current and retired product
  technical articles and patches
• Ability to subscribe to email notification
  service of new technical articles and patches

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Maximize solution with bundled support

• Linux and SCOoffice products include options for
  product bundled with support
• Support is based on one installation/license
• How can Resellers benefit?
• Reseller can list themselves as a contact on the
  bundled support contract for each of their
  customer's installations
• Reseller can change contacts at any time,
  allowing the flexibility to move on to their next
  sale at their own discretion Reseller can
  continue to be listed as support notices contact
  to receive support renewal notifications
• Under both scenarios, reseller has flexibility to
  charge their customer for the solution (product
  and support)

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Services Available for Resale

• Support Services
• TEAM
• SoftTech Plus/SoftTech
• 5 - 50 incident packs
• 1 - 5 Server support
• Support Knowledge Center Web Access
• Access to technical articles
• Proactive notification service
• Professional Services
• Education/eLearning

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Why Resell SCOs Services?

• Partners make money for selling service, SCO
  delivers!
• Reduced overhead costs for partner
• SCO supports UNIX and all flavors of Linux
• One stop shop for Linux and Unix support
• Complements partner services

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Useful Resource Info

• Access http//www.sco.com./services/ for
• Information on Support, Professional Services,
  Education and Online Services
• Partner Online - click on Partner Online /click
  on Partner Login
• Access Partner Discussion Forum - click on
  Partner Discussion Forum
• Support contact information
• Service program questions, suggestions, feedback
  - Kerri Wallach 831-427-7541 kerriw_at_sco.com

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Education for TeamSCO / Services Web
Seminar05/07/03Diane Hughes
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Education

• Education is critical to SCOs success!
• Educated customers buy more engineering products
  (such as SCO OpenServer)
• Education product sales are in addition to
  engineering product sales
• More value is built into solution and product
  bundles
• Customer and account loyalty is created because
  of customer knowledge

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SCO Education Goals

• Support SCO Products!
• Make Money for SCO and TeamSCO Partners!
• All TeamSCO partners can buy and can resell SCO
  education products
• TeamSCO partners get special pricing for SCO
  education
• More SCO education product options are available
• Manuals for classroom training
• eLearning
• Simplify Programs!
• Authorized Education Partner (AEP) program
• Professional certification and testing program

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Education Products

• Course Manual Availability
• FCS First Customer Ship

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Education Products

• Why eLearning?
• Addresses geographic needs
• Addresses customer time
• constraints
• Provides for training flexibility
• Provides for training of just one or two at one
  time
• eLearning Courses
• SCO Linux 4 (equivalent to 15 days ILT)
• SCO UnixWare 7.1.3 (equivalent to 13 days ILT)
• SCO OpenServer 5.0.7 (equivalent to 13 days ILT)
• Shell Programming (equivalent to 3 days ILT)

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Education Products

• eLearning Availability
• FCS First Customer Ship
• TBA To Be Announced

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Education Programs

• AEP Program, a subset of TeamSCO
• Considers education options
• such as instructor-led training,
• eLearning, and blended
• learning solutions
• Is an organization or an
• individual
• Shows instructor qualifications through current
  SCO and Linux certifications
• Generates a minimum of 10K annual revenue for
  SCO
• Receives unique benefits such as preferred AEP
  pricing, access to AEP resources, Web listing as
  SCO AEP

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Education Programs

• Professional Certification Programs
• Industry Standard Linux Certifications
• LPI (Linux Professional Institute)
• LPIC Level I
• LPIC Level II
• UnitedLinux
• Certified Professional (ULCP)
• Certified Expert (ULCE)
• UnixWare, OpenServer, and SCO Linux
• CSA Certified System Administrator
• ACE Advanced Certified Engineer
• Master ACE

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Education Availability and Promotions

• To learn more about SCO education, visit
  http//www.SCO.com/education
• To purchase TeamSCO education products
• To take advantage of our current education and
  support promotion
• Go to the SCO partner lounge
• OR
• Call 1-800-SCO-UNIX, option two

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Grow your business with SCO Services!!

• QA