Interpersonal Communication Influences Mission Accomplishment

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Interpersonal Communication Influences Mission
Accomplishment
2
Overview

• Case Study Approach
• Background Information
• Video Presentation
• Guided Discussion

3
Interpersonal Communications

• Definition A process whereby understanding is
  achieved between individuals.
• To achieve mutual understanding we need to
  acquire
• Effective communication and listening skills
• Understand how diversity plays in the process

4
Background

• Effective communication involves
• Sound understanding of the communication process
• Source, Symbols, Receiver, Feedback
• Effective listening enhances mutual
  understanding
• Listening vs. hearing
• Remaining objective
• Asking better questions
• Be sensitive to what lies between the lines

5
Background

• Diversity
• Definition Mix of similarities and differences
  within an organization
• Primary areas include Age, gender, ethnicity,
  physical ability and characteristics
• Secondary areas include Income, education,
  marital status, religious beliefs, geographic
  location

6
Background

• Diversity
• Todays workforce is diverse
• Understanding that diversity exists and
  learning how to effectively communicate is
  essential to mission accomplishment.

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Video Presentation
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