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Welcome to CAC - 101 Roundtable Breakfast
with The Central Agencies Cluster
Thank you to our sponsors
Information Technology Association of Canada
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16th Annual ITAC IT Challenge Golf Tournament and
Luncheon
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Questions?barrie.marfleet_at_rogers.blackberry.ne
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Samantha Liscio CIO ADM (A)
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OPS IIT-related priorities

• Modern e-government services
• A green and clean environment

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IIT vision

• An Ontario where people, information and
  technology drive innovation and excellence in
  public service.

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CAC vision

• Partners in service excellence

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CAC mandate

• Provide customer-focused business solutions,
  services management and IIT strategy and
  planning to
• Cabinet Office (including Premiers Office and
  Lieutenant Governors Office)
• Policy and communications
• Ministry of Energy and Infrastructure
• Public infrastructure investments

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CAC mandate

• Ministry of Finance (including Financial Services
  Commission of Ontario and Ontario Financing
  Authority)
• Financial services regulation
• Fiscal policy and controllership
• Government financing
• Tax policy
• Ministry of Revenue
• Tax administration
• Income supplements

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CAC priorities

• Operational excellence
• Raise overall service levels while reducing
  overall per unit costs
• Customer intimacy
• Understand customers wants and needs
• Contribute to senior management forums

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CAC priorities

• Service product leadership
• Apply IT solutions to enable customers to meet
  their modernization and business transformation
  agendas
• Focus on
• Improved service delivery (e.g., getting the
  fundamentals right)
• Information management
• Modernization/legacy renewal
• Green IT
• Citizen engagement
• Collaboration

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CAC challenges

• In an era of change
• Attract and retain IT talent
• New skill sets (e.g., move to integrator role)
• Specialty services (e.g., information management,
  architecture)
• Service portfolio approach
• Project and portfolio management
• End-to-end service tracking
• Fee-for-service conversions

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CAC challenges

• Current economic climate
• Collaboration
• Organizational change management

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Questions?barrie.marfleet_at_rogers.blackberry.ne
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• Rick Provenzano
• IIT Strategy and Planning

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Overview IIT Strategy and Planning

• Provides strategic, proactive leadership to
  enable customers business agenda and ensures
  alignment with IIT directions and policies
• Strategy planning
• Performance measurement reporting
• Portfolio management
• Project methodology
• Enterprise architecture
• Information management, privacy security

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Priorities IIT Strategy and Planning

• Green IT
• Leveraging existing technology
• Information management
• Technology roadmap
• Application portfolio management
• Defined collaboration service
• Employee relationship management
• Telework
• Emerging IIT trends

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Questions?barrie.marfleet_at_rogers.blackberry.ne
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• Stephen Webb
• Services Management

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Overview Services Management

• Manages the acquisition of IT services to support
  customers business and personal computing needs
• Service agreements vendors and customers
• Performance management and reporting vendors
• Vendors of Record
• RFS RFP processes
• Financial management and administration

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Priorities Services Management

• Implement service agreement model for customers
• Vendor agreements (e.g., SLAs)
• Customer service catalogue
• Service-level schedules
• Performance reporting for IT service delivery

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Priorities Services Management

• Work with vendors to find cost-savings
• Hardware and software use and requirements
• Legacy retirements
• Transfer of hardware and software ownership

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Priorities Services Management

• Improve service management processes
• ITIL versions 2 3 processes
• ITIL staff training
• Participate in release of new Vendor of Record
  for desktop management services and products

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Priorities Services Management

• Support Ministry of Revenue transformation
• Vendor agreements
• New services
• Interjurisdictional agreements
• Vendor management processes and performance
  reporting

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Priorities Services Management

• Move to consumption-based financial model
• Cost of services
• User pay model
• New processes

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Priorities Services Management

• Improve service activation and release management
• Newly developed and enhanced applications
• Integration and operationalization processes

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RFPs and RFSs

• More ad hoc, one-off consulting during
  fee-for-service conversion
• Moving to solutions-based consulting, as required
  
• Short-term requirement for task-based consulting

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Questions?barrie.marfleet_at_rogers.blackberry.ne
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Health break CAC - 101 Roundtable Breakfast
with The Central Agencies Cluster
Thank you to our sponsors
Information Technology Association of Canada
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• Rose Reeve
• Customer Solutions Delivery

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Overview Customer Solutions Delivery

• Delivers and supports business solutions that
  meet customers needs
• Customer relationship management
• Consulting strategic advice
• Advocacy
• Project management
• Business solutions analysis design
• Solution acquisition, development and
  implementation
• Maintenance and support

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Major initiatives Cabinet Office

• Decision-making processes
• LongPen
• Automation integration
• Communications
• News releases
• Websites
• Requests
• Business processes
• Green IT
• Collaboration

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Major initiatives Ministry of Energy and
Infrastructure

• New processes technology
• Collaboration
• Public infrastructure projects
• Business solutions
• Support for energy efficiency

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Major initiatives Ministry of Finance

• New processes and technology
• Secure collaboration tools for Budget and
  Economic Statement
• Analytical tools
• Budget commitments
• Decision-making processes
• Dashboard reporting
• Legacy systems

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Major initiatives Ministry of Revenue

• Modernizing Ontarios Systems for Tax
  Administration (MOST)
• Key Budget initiatives
• Corporate Tax Administration Redesign
• Tax reform including single sales tax
• Ontario Child Benefit
• Open for Business
• New processes and technology

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Questions?barrie.marfleet_at_rogers.blackberry.ne
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• John Marman
• Financial Services Commission of Ontario
• (FSCO)

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Major initiatives FSCO

• Financial Services Commission of Ontario
• (FSCO)
• Information management
• Collaboration
• Legacy renewal
• Mobile workers telework
• Accessibility for Ontarians with Disabilities Act
  
• IT privacy and security

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Questions?barrie.marfleet_at_rogers.blackberry.ne
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• Morris Cheung
• Ontario Financing Authority
• (OFA)

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Major initiatives Ontario Financing Authority

• Applications
• Websites
• Analytical tool
• Loan system
• Communications solution
• Records management solution

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Questions?barrie.marfleet_at_rogers.blackberry.ne
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Samantha Liscio CIO ADM (A)
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Contact information

• Samantha Liscio
• ADM CIO (A)
• Central Agencies IIT Cluster
• Tel [phone]
• E-mail samantha.liscio_at_ontario.ca
• David Reid
• Manager, Business Services
• Central Agencies IIT Cluster
• Tel [phone]
• E-mail david.reid_at_ontario.ca

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CAC Organization
CIO Office
Strategic communications
OFA
Services Management Branch
IIT Strategy Planning Branch
FSCO
ITS
Customer Solutions Delivery Branch Cabinet
Office, Energy Infrastructure, Finance and
Revenue

• Service Planning
• Service Build Development and Integration
• Services Management
• Service Provider/Vendor Management
• Tier 2 Application Support

• Strategy Planning
• Portfolio Management
• Project Management Office
• Performance Measurement

IIT Planning Performance Measurement
IT Services

• Business Planning
• Business Consulting Strategic Advice
• Business Advocacy
• Analysis
• New Project Requirements Definition

Business Relationship Management

• Architecture Strategy
• Architecture Oversight Alignment
• Lead Domain Architects

Architecture Services
Business Services

• Finance
• Human Resources
• Procurement
• Contracts Management

Application Solutions Delivery

• Project Management
• Development Implementation
• Maintenance
• Acquisition and Integration

• Information Planning
• Information Standards
• Information Privacy
• Security Management
• IT Service Continuity Planning

Information Management, Privacy Security
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CAC - 101 Roundtable Breakfast with The Central
Agencies Cluster
Thank you to our sponsors
Information Technology Association of Canada