American Express Consumer Affairs

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American Express Consumer Affairs

• Bruce Adrine
• Chantal Desplanque
• HACE 5710

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WHO?

• AMERICAN EXPRESS COMPANY
• Consumer Affairs Office
• 801 Pennsylvania Ave. NW, Suite 650
• Washington, DC 20004

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WHO?

• Peggy Haney, Vice President of Consumer Affairs
• Past-President of Society of Consumer Affairs
  Professionals in Businesses
• Member of American Council on Consumer Interests
• ONLY 2 PEOPLE IN AMERICAN EXPRESSS CONSUMER
  AFFAIRS OFFICE!

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WHAT?

• The American Express Company is a financial
  company that provides
• CREDIT CARDS
• FINANCIAL ADVISING INVESTING
• TRAVEL ENTERTAINMENT

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WHAT?

• American Express Consumer Affairs Office works
  with
• Government
• Industry
• Consumers
• Advocacy groups

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Who American Express works with

• Consumer Action
• Consumer Federation of America
• The NeighborWorks Network
• National Foundation for Consumer Credit
• Cooperative State Research, Education and
  Extension Service

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What they do...

• The office also provides consumers with
  educational material to help them manage their
  finances.
• Consumers can find articles and advice on
• Debt
• Financial Planning
• Privacy rights
• Credit
• Travel

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What they do?

• The American Express website provides a weekly
  advice column.
• This weeks topic
• Finances for the newly married

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Why is it important to us?

• American Express is a world-wide corporation that
  ensures customer satisfaction and quality
  service. Since the 1970s American Express has
  been a leader in consumer privacy protection.

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Current HOT topics

• Privacy
• Shopping Online

• Credit
• Travel

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Related websites

• American Express www.americanexpress
  .com
• Consumer Action
  www.consumer-action.org
• Consumer Federation of America
  www.consumerfed.org
• The NeighborWorks Network
  www.nw.org
• National Foundation for Consumer Credit
  www.nfcc.org