KEEP YOUR COOL Carla Strickland, CFESA Moderator

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KEEP YOUR COOLCarla Strickland, CFESA Moderator

• Panel Participants
• Mike Coker, Owner, CSI-Coker Service, Inc,
  Chicago, IL
• Dan Cone, Owner, Cones Repair Service Inc,
  Moline, IL
• Jim Knutson, Regional Service Manager, Scotsman,
  Vernon Hills, IL

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NEED EQUIPMENT SERVICE?
Commercial Food Equipment Service
Association WWW.CFESA.COM
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What is CFESA?
The Commercial Food Equipment Service Association
is the trade organization of professional service
and parts distributors. CFESA members promote
the highest standards of professional service.
With over 400 members representing all 50 states,
Canada, Mexico and Puerto Rico, our members stock
OEM parts the best for any equipment. CFESA
Certified Technicians will deliver a higher first
time fix rate, thereby keeping your downtime to a
minimum. With nearly 3,000 CFESA Certified
Technicians, there is a qualified technician in
every area.
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Certification

• The CFESA Certified Technician program is
  awarded to those technicians who have tested and
  passed rigorous exams in the areas of
  electricity, gas, steam and/or refrigeration.
  Once a technician has passed three of the four
  tests, they are awarded the Master Technician
  designation. To guarantee any equipment repairs,
  demand a CFESA Certified Technician

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CFESA Certified Company

• The CFESA company certification program is
  designed to acknowledge those service companies
  in the industry who have focused their businesses
  on the areas of finance, training, company
  professionalism, industry relations and
  participation in CFESA. To date there are 29
  CFESA Certified Companies.

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CFESA Training

• One main reason for our existence is to promote
  the highest standards of professional service in
  order to improve our members businesses.
  Continuous education and training are top
  priorities in the foodservice industry. To help
  meet these needs, CFESA has developed extensive
  training programs for foodservice equipment
  technicians, as well as manager level classes.

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CFESA Training

• Our EGS Technician Training and testing program
  covers 6 days of basic gas, electric, steam along
  with hands on troubleshooting and diagnostic
  testing of equipment
• Our Refrigeration Training program is 3 days
  in length and covers the principles of
  refrigeration, focusing on the introductory
  concepts of refrigerators and freezers
• All CFESA technician training programs include
  classroom and hands-on education and testing on
  the ability to identify, troubleshoot and repair
  problems with commercial food equipment.

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Where Does Installation End and Service Begin?

• INSTALLATION

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• The Benefits Importance of Properly Installed
  Foodservice Equipment!

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Equipment Installation

• This is where maintenance really begins.
• Improperly installed equipment may reduce the
  life of the equipment. Often the price to correct
  the installation after the kitchen is open can be
  costly.
• Engineering problems may not be detected for
  several years after opening.
• Paying for a proper installation will save money
  in the long run.

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CFESA Installation Levels and Description
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• Level I
• Installation or replacement of the same or
  similar, existing pieces of foodservice equipment
  in an existing foodservice establishment.
• Level II
• Installation of new equipment for entire kitchens
  during remodel or construction phase, to include
  receiving, warehousing, consolidation of
  equipment and delivery for each phase of
  installation, assembly, set in place, leveled,
  caulked and trimmed as needed, with final
  connections made, started up and tested.
• Level III
• Includes all of Level II and may or may not
  include all or some other options (such has
  Hoods, HVAC, Fire Suppression, Complete
  Electrical or Plumbing Contracting, Carpentry,
  Communications, Computers, Flooring, Roofing,
  Stainless Steel Welding, or Complete General
  Contracting as well as pulling all necessary
  Permits) Companies that are listed as Level III
  should be contacted to find out what options they
  offer.

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www.cfesa.com/install/install
Sample Listing
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Benefits

• Reduced or Eliminated Risk of Equipment Down Time
  during the crucial operating times.
• Improved Equipment Performance Efficiency.
• Improved Equipment Lifecycles.
• Reduced Repair, Frequency, Cost as well as
  reduced down time.
• Guaranteed Installation as Specified by
  Manufacturer will eliminate gray areas of
  responsibility liability.

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• Provide you with preferred costs for service
• Allow you to reduce your utility costs
• Correct small problems before they become large,
  expensive problems
• Allow you to keep your maintenance budget under
  control

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EXAMPLES OF PROBLEMS

• Energy Consumption is 3-5 of Total Operating
  Cost of Kitchen. Energy cost more than equipment
  and all repairs combined.
• Equipment starved for power by undersized gas
  lines or incorrect or low voltage.
• Drain lines too small, too long or not on proper
  angle.
• Equipment installed without access to service
  components.

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• Equipment not provided the proper air space to
  promote air flow for controls.
• Foot print of kitchens are smaller so equipment
  is crammed in.
• Menu changes can cause problems when new
  equipment is added. Replacement units must be
  specified installed properly for best
  performance. Once the original design is changed
  the hood and gas lines may not be adequate.

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What is a Warranty How is it Implemented?

• Warranties are provided by the manufacturer for a
  specific time period.
• They provide an assurance that any equipment
  problems during a set period will be remedied.
• Standard warranty is typically 1 year parts and
  labor.

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Implementing a Warranty

• Complete all manufacturer required paperwork to
  ensure warranty coverage.
• Record item, model, serial number, installation
  date and maintain in a central area for easy
  access.
• Record contact information for authorized service
  company for easy access.

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What Does Factory Authorized Really Mean?

• Manufacturer Approved
• Use of Manufacturer OEM Parts
• Factory trained certified technicians

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PREVENTATIVE MAINTENANCE
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Planned Maintenance Benefits

• Minimize the down time of the equipment
• Extend the life of the equipment
• Provide budgeted cost for service
• Allow a reduction in energy cost
• Correct small problems before they become large
  expensive problems.
• Provide operator safety
• Consistent product quality
• To be able to offer full menu

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Equipment Using Water
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Refrigeration Equipment

• Check to see if fans are running and clean
• Temperature gauges working
• Make sure equipment is on proper legs
• Door gaskets and door closures are energy burners
  
• Condensers cleaned and dirt between fins removed
  at least once a year

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EQUIPMENT CLEANING
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General Things To Avoid

• Hosing Down Equipment
• Neglecting filter changes
• Improper installation or application
• Operating equipment with unsafe utility
• hook ups
• Not training the equipment operator in
• the safety and daily maintenance issues

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Getting Your Program Started

• Must have accurate equipment list
• Warranty information for new equipment
• Include the basic preventive maintenance
• Make sure your service provider is including
  boiler de-liming and water filtration
• Check off reports for major equipment
• Temperature documentation
• Lubrication adjustments where required
• Review your regular maintenance requirements

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The Essential Components of A CFESA
Service Company

• 24 Hour emergency service
• Factory trained certified technicians
• Factory authorized warranty service
• OEM parts availability
• Fully equipped in shop repair
• Communication with field technician
• Installation service
• Preventive maintenance programs
• Service contracts
• Counter service with complete shipping

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The Bottom Line

• Install it Right the First Time
• Follow Manufacturers Warranty
• Implement Preventative Maintenance Programs to
  Save on Repairs and Downtime
• Insist on a CFESA Certified Technician

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FOR MORE INFORMATION

• Preventative Maintenance Tips
• Service Repair Companies
• Installation Program Details
• Industry News
• Training Schedules
• Much More!

www.cfesa.com
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QUESTIONS ANSWERS