Tulsa City County Library System Outreach Services Department

1
Tulsa City County Library SystemOutreach
Services Department

• How We Do It!
• --Amy Stephens, Brad Thomas, presenters

2
Population City 382,457 Metro Area 550,000

• If you had made that guess in 1957, you would
  have won

3
Tulsa City County Library System

• 25 Locations throughout Metropolitan Tulsa
• Daily Delivery Service between branches
• III Millennium online catalog/staff modules
• www.tulsalibrary.org

4
Outreach Services in Tulsa

• First Bookmobile Service was instituted in the
  1930s by Alma Reid McGlenn

5
1960s

• Ms. Gerry Hendon, Library Assistant, began a
  service to shut ins when one elderly couple could
  no longer walk to the nearest bookmobile stop
• 11 Bookmobiles visited numerous schools and
  isolated spots around the county

6
(No Transcript)
7
1970s

• The Mod Mobile began serving only neighborhoods
• Service to Nursing Homes and Shut Ins was
  increased and included showing films
• Staff of Special Services took books inside the
  county jail and served customers directly

8
1973-74
9
(No Transcript)
10
1980s

• As Branches grew the Bookmobile mission changed
  to one of serving only at risk populations,
  particularly the Tulsa Housing Authority sites.
• Tulsa became a Talking Book distribution center
• Special Services moves to roomier location in a
  branch library

11
1990s

• A new Bookmobile was purchased in 1990
• Special Services renamed Outreach Services
• Bifolkal kits purchased and lent to Nursing Homes
• Outreach moves back to Central Library drops
  Talking Book service

12
(No Transcript)
13
2000s

• Automation of the Bookmobile!
• Nursing Home service renamed Your Library
  Connection, grows to over 60 locations
• Homebound services add Books by Mail

14
Staffing 6.5 FTE

• 2 clerks, who also function as ½ time drivers
• 3 fulltime associates, splitting time between YLC
  and Bookmobile
• 1 half time associate, Homebound
• 1 Manager

15
Bookmobile Service

• 16 visits a week to low income, at risk housing
  communities

16
Pictures of real customers were used for the
graphic wrap artwork.
17
(No Transcript)
18
4 nights 3-8 Friday afternoons
19
Automation Details

• Sprint Sierra 580 EVDO Card
• Two laptops connected through Ethernet
• Connect real time to the ILS server

20
(No Transcript)
21
(No Transcript)
22
The Bookmobile collection

• Mostly paperbacks
• Childrens section includes board books, easy
  picture and readers, juvenile fiction and
  nonfiction.
• YA and Adult materials include very popular
  fiction and popular and basic life skills
  non-fiction
• Spanish and Bilingual materials
• Family and Childrens DVDs

23
Homebound Services

• 20 hour a week associate
• Chooses items for customer, placing holds or
  going to the shelf
• Keeps file and Access Record
• Finds volunteer, coordinates delivery

24
Homebound File Front
25
Homebound file drawer
26
(No Transcript)
27
Books by Mail

• Two types-
• Free Matter for the Blind (customer must be
  visually impaired)
• Merchandise Return-
• Costs 660 a year plus a deposit account with
  USPS. .65 cents per piece plus postage both ways

28
(No Transcript)
29
Your Library Connection

• Serving 60 Assisted Living, Nursing Homes, and
  other Senior/Disabled Living Centers
• Once a month visits
• Bifolkal kits and staff programming support

30
(No Transcript)
31
Our Dodge Sprinter Van
32
Reading keeps Dymple Young
33
Bifokal Kits
34
(No Transcript)
35
(No Transcript)
36
Large Print Collection

• Receive most standing orders published in the
  U.S.
• All 25 locations have some LP titles
• Staff sends out LP newsletter each month
• Lists all new LP titles received and links to
  catalog distributes to appropriate customers

37
The office
38
Jails and Shelters

• Donated items gathered by staff
• Agencies can ask for certain types of items
• Gathered items are picked up by the agencies and
  distributed by them

39
The Future

• New Services starting in 2008 using ELF purchased
  this year

40
(No Transcript)
41
The Reading Roadshow

• Pilot Project Fall 2007
• Proposed project Spring 2008

42
(No Transcript)
43
Delivery Drivers
44
(No Transcript)