The Library and Information Environment

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The Library and Information Environment

• THE FUTURE OF INTEGRATED LIBRARY SYSTEMS
  SYMPOSIUMSeptember 14, 2007
• George NeedhamVice President, Member
  ServicesOCLC Online Computer Library Center

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Todays Program
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So whats the big deal?

• It is not necessary to change.
• Survival is optional.
• W. Edwards Deming

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The library paradigm shift
To... Service-oriented info provider Multiple
media Library without walls Just in
time Outsourcing Global reach The library comes
to you Credit Julie S. Sabaratnam

• FromBook custodian ?
• One medium ?
• Own collection ?
• Just in case ?
• In-sourcing ?
• Local reach ?
• You go to library ?

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The Attention/Resources Balance
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Environmental ScanThe landscapes

• Social
• Economic
• Technology
• Research and Learning
• Libraries

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Environmental ScanThe dominant trends

• Self-service
• Disaggregation
• Collaboration

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Self-service
Self-Service
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Travel agents
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Insurance agents
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Neighborhood pharmacists
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And librarians
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The decline and fall of the expert
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Disaggregation
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Disaggregation iTunes
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Disaggregation eBay
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Reaggregation
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Reaggregation iTunes Library
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Collaboration
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Library self-service
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Library self-service
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Library disaggregation
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Library collaboration
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Library collaboration
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Bookspace.org
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The Perceptions Report
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Why Perceptions?
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to boldly go where no library cooperative has
gone before
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What did we want to know?
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Our respondents

• 96 have visited a public library
• 57 use a library several times a year or more
• 72 overall hold a library card
• 90 of students have cards

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How you would rate the information available from
each source?
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What sources have you actually used?
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Comparing libraries to search engines
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Comparing libraries to search engines
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Trustworthiness of information
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Comparing librarians to search engines
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The love-hate continuum
Kathy Sierra on the Creating Passionate Users
blog http//headrush.typepad.com/creating_passion
ate_users/2006/01/death_by_riskav.html
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When youre riding a dead horse, the best
strategy is to dismount
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Roles for the library
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What are they telling us today?
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Stop making it feel like church!
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User-Centric Libraries

• We have a long history of librarians defining
  good service to the user. Now we have the user
  defining good service, and expecting us to
  deliver it!Berndt DugallUniversity of
  Frankfort

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Discussion