Information Services

1
Information Services

• Friday, 9/23/05
• 0056 - All planned system shutdowns are
  complete. Thanks to everyone (especially Brian,
  David and Luis) for their help
• Noon
• Wind is picking up and it is getting cloudy.  No
  rain at this time.   
• All systems are down except Clinweb, Cloverleaf,
  PACS - Admin. We are bringing these down now.
• We will leave PACS in Trauma up along 
  with e-mail and the internet.
• We are running the data center off the generator
  now.
• We are experiencing some problems with Blackberry
  service.  Our BB server is up and running so we
  do not know where the problems are.
• Now we are just waiting for something to happen. 
  Looks like it is headed for Galveston according
  to Neil Frank.
• I'll keep you posted as best as I can. ..Ralph

2
Information Services

• General Information
• Voice communications
• Data archival and storage
• PC protection
• Application systems
• First Call Reverse 911
• MessageOne Email failover

3
General Information

• Information Services Operations Command Center
  x23873
• Work in conjunction with and at the direction of
  the UTMB Incident Command Center
• Limited Telephone, Voice, Network and Data Center
  staff during an emergency
• David Copado x23814
• dcopado_at_utmb.edu

4
VOICE COMMUNICATIONS Have a question about
telephone disaster preparedness
planning? Contact IS Voice Services
Number
Name
Service
772-0900 772-0900 772-0900 772-3385 772-3385 772-0
900
Barry Rexford Ivan Howard Marie Leal Janelle
Murphy Janelle Murphy Barry Rexford
Telephone System Equip. Emergency Telephone
System Voicemail, ACD Pagers and Cell
Phones Blackberry Devices Satellite Phones
Service
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VOICE COMMUNICATIONS How the Phone System Works

• UTMB Telephone System Network
• UTMB Telephone System Remote Sites

System Survivability

• Dual Service Pathways from UTMB Campus and Remote
  Sites to Galveston Central Office.
• Building generators combined with battery backup
  provide a stable power source for UTMB Telephone
  Systems.

6
VOICE COMMUNICATIONS What to expect Voice
Services

• Long Distance Calls (Limited on Emergency
  Telephone System)
• Local Calls (Limited on Emergency Telephone
  System)
• Campus Calls (Emergency Telephone System
  Activated)
• Voicemail (Not on Emergency Telephone System)
• ACD (Automatic Call Distribution)(Not on
  Emergency Telephone System)
• Effects Hospital Telephone Operators, Access
  Center expect delays
• Dictation (Relies UTMB Telephone System and
  Outside Telephone Network)
• Paging
• Long Range Paging (Will work with Emergency
  Telephone System)
• In-House 177 Paging (Will work with Emergency
  Telephone System)
• Overhead Paging (Only main hospital on Emergency
  Telephone System)
• Message Net Paging (Function of Campus Network)

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VOICE COMMUNICATIONS Emergency (Orange)
Telephones

• Most are orange and wall mounted
• A redundant backup to our regular phone system
• Not all features available (limited long
  distance, no voicemail, dictation, call
  distribution, etc.)
• DOES support paging
• Not the Bat Phonedoesnt ring to any special
  place or person
• The Emergency Phone Directory is available
• Online - http//www.utmb.edu/emergency_plan/
• Hardcopy contact irhoward_at_utmb.edu

8
DATA ARCHIVAL STORAGE Have a question about
backing up your data and storing it offsite?

• All IS supported storage is backed up and stored
  offsite
• IS uses Iron Mountain for offsite storage
• Plan ahead for backup and offsite storage needs

Number
Name
Service
747-4205 747-8896 747-8896 772-5200
Robert Rodriguez Andy Fisher Andy Fisher Help Desk
Offsite Storage Storage Services Backup
Services Other IS Services
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PC PROTECTION Have a question about how to
protect your PC?

• Do not bag machines that are turned on and
  running
• Bag PCs move them away from windows off the
  floor
• Have bags ready and available

Number
Name
Service
747-9559 747-9549 772-5200
Emma Ramos Chris Perry Help Desk
Desktop Services Other IS Services
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APPLICATION SYSTEMS Have a question about
critical information system availability?

• Systems will be available as long as possible
• Decisions to shut down systems will be
  situational
• Priorities Communication, Patient Care,
  Administrative

Number
Name
Service
747-3811 747-4426 747-3808 747-4458
Todd Leach Mike King Steve Hollaway Bill Fuqua
Email Enterprise Systems Clinical Information
Systems Administrative Systems
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INFORMATION SECURITY
Even in an emergency situation We still have a
responsibility to protect personal health
information and other sensitive data.
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• First Call Reverse 911
• Used in conjunction with UTMB directory
• Faculty, staff, students specify what method
  they would like to receive emergency
  communications
• Message One Email failover
• http//webmail.utmb.edu available at all times
• Blackberry service available