Openreach makes every effort to ensure the information in this report is accurate at the time of com

1
Customer Consumption Model January 2009
Update Richard Warner IT Customer
Engagement Openreach
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information. Openreach reserves
the right to modify delivery criteria and
delivery dates.
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Key Themes

• Documentation
• Customer Testing
• Collaboration
• Consumption Architecture
• IT Service (Early adoption support)
• Product Development

• Roadmap
• Development Cycle Length

• Service based development
• More business benefits

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Documentation - Requirements
4
Documentation - Plan
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The NGA document model
Product Definition
Training guidelines
Accreditation Pack
Process, Audit control

• Product capabilities
• Pricing
• Terms and conditions
• Service levels
• Product compatibility
• User stories

• Process and contacts
• Installation specification
• Modem specification
• Qualification
• Audit and control

• NTE work
• Wiring
• Modem installation
• Commissioning and test
• Quality control

Home install capabilities
Capabilities and user stories
Capabilities and user stories
Service levels
CSP
Customer establishment
Capability story manual
IT Service Manual

• Contact management
• Supplementary services
• Escalation
• Service Continuity
• Hours of service

• Connection/head-end
• Provision/Lead to cash
• Repair/Trouble to resolve
• Complaints escalation
• Capabilities
• Billing

• Incident problem mgt.
• Planned outage protocol
• Impact assessment matrix
• Service continuity
• Version management

• Process
• Capabilities
• Quality gates
• Multi-product process
• Governance

Contacts process
Capabilities and user stories
Capabilities and user stories
Capabilities and user stories
Capabilities and user stories
XML and Portal interfaces
Defects workarounds
Network integration pack
Dynamic interface pack
Static interface pack

• ltltTBCgtgt

• Connection
• Configuration
• Test
• Security
• Chris Clough

• Full worked examples
• Process
• XML samples
• Response codes explanation
• Billing output

• B2B specification XSD
• Response codes bible
• Support by version
• Collaboration matrix
• Portal guide

XML and Portal interfaces
Progressive publication process EMP release
bound
Product capability definition technical
process
Product management and consumption
Operational establishment
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Customer Testing - Plan
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Collaboration - Plan
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Consumption Options - Plan
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IT Service - Plan
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Product Development - Plan
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