Affordable Care Act Open Enrollment Starting October 1st

1
Affordable Care Act Open Enrollment Starting
October 1st

• What Were Doing to Help at The Connection

2
Affordable Care Act 2013

• Open enrollment beginning October 1st
• Uninsured Americans enrolling to receive coverage
  starting January 1st
• Thousands of enrollees to apply to ACA in October
  and beyond

3
Who Will Be Impacted?

• State health exchanges
• State Medicare and Medicaid agencies
• Healthcare plan managers

4
How Will You Be Impacted?

• Millions of callers expected over short period of
  time starting October 1st
• Typical insurance customer service departments
  likely to be unprepared
• Phone lines may back up, leading to customer
  dissatisfaction

5
The Role of Inbound Call Centers

• Ease impact of millions of phone calls
  anticipated in short period
• Provide inbound and outbound call support
• Offer e-mail response and live chat for online
  agencies and health exchanges

6
The Role of Inbound Call Centers

• Provide first-call resolutions
• Reduce call time to resolve more enrollments
• Minimize support costs, anticipated to be high
  during enrollment period

7
Our Expertise

• Effective phone and internet customer support
• Service representatives trained in the health
  insurance industry

Image by www.celalteber.com
8
Our Expertise

• Sensitive handling of callers personal
  information
• Licensed and HIPAA-trained customer service
  agents
• Qualified to handle insurance calls in all 50
  states

9
Our Expertise

• Scalability to handle 100 million calls yearly
  for ongoing insurance enrollment support
• US-based with extensive quality control via call
  monitoring and online-based reporting

10
Prepare Yourself Today

• Open enrollment begins soon and will open
  annually subsequent years
• The Connection provides support seasonally,
  continuously or temporarily
• Visit www.the-connection.com