CHAT SYSTEM at a glance

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CHAT SYSTEM at a glance
By Ross Gilbert www.live-chat-services4u.com
www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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1. What is live chat support system?

• Live chat support is a way of interacting with
  the visitors of your site through chatting.
• It is usually initiated by the visitor but it
  can also be initiated by your live chat agent.

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www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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2. How is the chat widget supposed to look?

• Good providers offer you customizable chat
  windows which appear to match your website and
  brand.

www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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3. How to incorporate live chat onto my site?

• Just put the code given to you by the vendor, on
  your website and the live chat will be
  incorporated.

www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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4. How to answer incoming chat requests?

• You can chat through your chat console.
• Some providers use instant messengers and some
  offer their own chat console.
• It is better to go for providers who offer their
  chat console, so that you can make use of all the
  features optimally

www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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Effective features to look for in live support
system
www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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1. Ability to Work as a team

• Your live chat system should be able to transfer
  chats to one another.
• This helps you to work as a team.

www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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2. Chat bots

• When you are not available online, your live
  chat system should be able to handle your client.
• This is possible through chat bots who welcome
  your visitors and cater to their general queries
  or make them fill a contact form.

www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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3. Assessments

• It is good to be able to save a copy of the
  chats automatically to assess the performance of
  your live chat agents.

www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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4. Proactive chats

• When any or some of your chat agents are free,
  your live chat software can start a chat on their
  behalf asking the visitors if they would like to
  chat.
• But this should be done carefully so as not to
  force the visitor in any way.

www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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5. Canned messages

• Phrases used frequently such as welcome messages
  etc. can be used as canned messages to save a lot
  of time.
• This should not be overdone so as not to sound
  as a robot.

www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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6. Reports and tracking

• Real time tracking analytics of your visitors
  help you a lot in understanding their needs, by
  knowing what they searched for, before they
  landed on your page.
• Knowing where they are from, can help you give
  them a satisfactory customer experience with a
  personal touch.

www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com
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Presented By Ross Gilbert www.live-chat-services4
u.com Phone [phone] Email
sales_at_live-chat-services4u.com Working Hours
900AM To 600PM (EST US)
www.live-chat-services4u.com Phone 773 455
6676 Email sales_at_live-chat-services4u.com