Driving strategic transformation programs webinar

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Did We Move the Dials?Driving Strategic
Transformation Programs
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Observations on Transformation Programs in 100
Large Organisations
Level of Pull
Focus on Strategic Alignment
Big Y Business Results Improvement
Focus on Operational Performance
Big Y Process KPI Improvement
Focus on Program ROI
Big Y Initiative ROI
Focus on Project Success
Size of bubble Relative Impact on Shareholder
Value
Big Y Speed to Tangible Benefits
Level of Maturity
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Most organisations Follow A Similar
Journey....The Business Execution Maturity Model
(BEMM)
We Need to Align of Transformation Efforts With
Our Business Goals
We Need a Company-wide Transformation Program
We Need Our Operational Managers to Drive
Improvement
Typical Decisions
We Need To Implement Some Change Projects
Level 4
Process Driven
Level 1
Level 2
Level 3
BEMM Levels
Goal Driven
Project Driven
Program Driven
Demonstrate Success
Key Goals
Accelerate Benefit Delivery
Pull
Push
Predominant Change Mode
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What is the primary way your organization
measures the success of your process excellence
initiatives?
2012
2008
64
Hard financial benefits delivered Change in
organizational culture Performance against KPIs
of the program Contribution against strategic
goal Increase in customer satisfaction
7
11
5
13
40
50
60
10
30
20
N103
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Conceptually what do you need to succeed?
Desired Business Impact
Changed Process Outcomes
Process, People and System Changes Needed to
Achieve Changed Outcomes
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Practically how do we do this?
Closed-loop Business Execution

• Leading organizations are increasingly combining
  key concepts from...
• Hoshin Planning X-Matrix, Bowling Charts, A3s
• Operational Excellence Stage Gates, PDCA, Lean
  Six Sigma Tools
• Balanced Scorecards Strategy Maps, Cascaded
  Scorecards
• ....to create an integrated Transformation
  system

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Systematically translate Objectives to Actionable
Priorities
Ability to systematically translate strategy
into actionable priorities
Strategy Maps
Hoshin X-matrices
A3s/Annual Improvement Plans/Action Plans
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Strategy mapping helps you create consensus,
X-matrices help you translate into actions..
Hoshin Plan
Strategy Map
Financial
Increase Profit
Maximise Utilisation
Customer
Retain Customers
Low Cost Offer
Objective
Measure
Target
Initiative
Internal
On Ground Time On Time Departure
25 Minutes 95 Flights
Achieve Fast Ground Turnaround
Reduce Turnaround Time
Fast Turnaround
Learning
Motivated Crew
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Strategy Map to X-Matrix Example
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The A3 helps those responsible for goals to
charter the action plan, track the results and
manage risks
Ground Operations Transformation Program
Background
Airplane turnaround time is averaging 140
minutes. The consequence of this is poor
utilization of assets and low customer
satisfaction/below industry average customer
retention both of which are eroding
profitability. We need to dramatically reduce
turnaround time and increase on-time departures.
Offloading process improvement
Improved Maintenance Schedule
Process Changed
Organisation Changed
Scoping is behind plan
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Systematically maintain a laser focus on
execution...
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Execute against a shared plan with clear
milestones and
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Grasp the situation utilise integrated bowling
charts to track progress/impact of strategic
initiatives
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Keeping on track Use MAAR to focus on root
causes and to instigate countermeasures
On Time Departure
Analysis of Root Causes
Analyse
Measure
A B C D
Validation of Improvement
Action Planning/Progress
Cause Action Owner Due Status
A Reduce instances of A PTD Jan
B Remove instances of B ABC Feb


RC J F M A M J J A S O N
A 10 21 16 18 0 0 0 0 0
B 18 23 24 16 2 9 0 2 6


Review
Action
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Conceptually what do you need to succeed?
Ability to systematically make course corrections
as we execute
Desired Business Impact
Changed Process Outcomes
Process, People and System Changes Needed to
Achieve Changed Outcomes
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Paradigm Shift 1 -Review execution not historic
performance
To Will the actions we have underway enable us
to achieve our goals?
From Are we meeting our targets?
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The Real Question is Are We Likely To Hit Our
Targets?
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How can we get fit for Business Execution?
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How can i-nexus help you realise the full
potential of Business Execution?
The i-nexus on-demand Platform provides the most
complete foundation available today for
organisation-wide Business Execution.
Our global consulting partners have a deep
understanding of what it takes to
establish business execution disciplines and are
ready to help you build the competencies you need.
Learn More www.i-nexus.com
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